Who are we?
MiWay is a direct, short-term insurance company. We offer customers a range of short-term insurance products including motor, household and homeowners insurance as well as add-on products such as warranty cover and liability cover.
Our business goal is to deliver great value-for-money products, and we aim to do this by following the basic principles of great customer service and transparency in all of our dealings! Our long-term plan for MiWay is to extend our offering to a complete array of services all under one convenient umbrella, conveniently bought and managed online.
MiWay's major shareholder is Santam, a blue-chip JSE-listed company, giving MiWay enough financial muscle and credibility to help build our unique brand identity.
What makes the business so unique?
1. Online Convenience
By harnessing the power and convenience of the Internet, we aim to empower you, the South African consumer, to quote and buy your insurance online, as well as to manage your financial services portfolio ONLINE (or through our telecentres) at your convenience 24/7! We are the first truly online enabled short-term insurer in South Africa – we offer an end-to-end online quoting, buying and policy management facility.
2. Awesome Service
At MiWay we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to make sure that we always keep our promises, always phone clients back and deliver the type of service that our customers deserve.
To ensure that we deliver great service and do so in an open and transparent manner, we developed a dedicated page on our website for clients to be able to openly comment on their MiWay experiences – good and bad. This transparent Compliments & Complaints forum is the first of its kind in South Africa where an insurer actively encourages its clients to speak out about their service experiences. Customers can tell us what's making them happy and where we need to improve, secure in the knowledge that their comments are taken seriously and that their feedback, good or bad, is appreciated. To read more about our service delivery – click here!
At MiWay, our customers earn rewards whether they claim or not. Although we don’t encourage our clients to claim, we understand that sometimes accidents are not within your control. We therefore do not penalise you for circumstances that might not be in your control! The basic premise behind the MiRewards program is this: we reward customers with a refund when they turn out to be a better-than-assumed risk.
The people at MiWay ...
At MiWay we employ more than 1200 happy staff – see our Deloitte's "Best Company to Work For" award as proof of this!
The MiWay Management team
- René Otto – CEO
- Max Huggins – COO
- Christo Stoman – CFO
- Sam Isaacson – Chief Actuary
- Leon Oosthuizen – Head of Innovation
- Riaz Cassim – Head of Sales
- Greta Goosen – Head of Client Services
- Hannes Oelsen – Head of Claims
- Janes Du Toit – Head of MIS
- Nthabiseng Moloi – Head of Marketing and Brand
- Rory Judd – Head of Online Marketing
- Heleen Honeyborne – Head of Legal and Dispute Resolution
- Alison Spence – Head of HR and Training
- Cathy Kotze – Head of Operations
- Jason Mellow – Head of Alternative Distribution Channels
- Manana Madiba – Compliance Officer