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In the News | MiWay.co.za

MiWay - Treating Customers Fairly

Published on: 30 October 2014

Treating Customers Fairly (TCF) might be the new mantra in the financial services industry, but it has always been at the heart of MiWay’s culture – in the way we our treat clients and potential clients. What is TCF? In a nutshell, the TFC approach aims to ensure that fair treatment of customers is embedded within the culture of financial organisations, and to put customers at the heart...

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30 October 2014

MiWay innovates in speeding up hail claims

Published on: 14 October 2014

Short-term insurer MiWay has launched a series of proactive measures to help clients file claims quickly and easily in the event of hail damage. This year, MiWay has harnessed email and SMSes to proactively assist clients that have been affected by hail storms in the identified areas. This communication includes an online link specific to each client and event. Anyone who has suffered hail...

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14 October 2014

Growth, profit and awards for MiWay

Published on: 30 September 2014

The MiWay success story continues with the insurance company receiving top honours in the prestigious Mail & Guardian Top Companies Reputation Index Awards on 26 September 2014. This latest accolade in the short-term insurance category, follows on the back of strong growth and profits posted for the first half of 2014. MiWay entered the short-term insurance market in 2008 as a greenfields initiative...

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30 September 2014

MiWay - Cover Excellence Awards

Published on: 04 August 2014

MiWay CEO, René Otto was awarded the prestigious 2014 COVER Excellence Award in the category Lifetime contribution to the Short-term Insurance Industry at the annual COVER EXCELLENCE Awards which took place on 29 July 2014 at The 2014 Insurance Conference Gala and COVER Awards Dinner - Sun City. The COVER Excellence Awards recognise individuals for extra-ordinary effort and dedication to an...

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04 August 2014

MiHeart Project - feeding healthy minds on Mandela Day

Published on: 30 July 2014

Not only did 18 July 2014 mark Nelson Mandela International Day, but it was also the first without the great man. With its commitment to keeping Madiba’s legacy alive, and doing just as he did for over 67 years, MiWay sought to make a change through “small change” – by asking for the coins in the wallets of its employees. Employees donated a minimum of R6.70 - a collection...

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30 July 2014

Good books complement computers: MiWay’s MiHeart Project goes a step further

Published on: 10 June 2014

With South African short-term insurer MiWay committed to putting maximum effort into its Corporate Social Investment, it comes as no surprise that it has gone the extra mile at an East Rand school. As it rolled out its MiHeart Project – putting computers and connectivity into underprivileged schools - the company’s volunteers noticed the poor state of the library at Tembisa’s Maphutha...

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10 June 2014

MiWay Mobile App – help on the go

Published on: 16 May 2014

With the introduction of the MiWay Mobile App, South Africa’s first truly online-enabled short-term insurer has taken another innovative step forward in delivering ultimate convenience to its clients. Available from the Apple App Store, Google Play, BlackBerry World and the Windows Store, the MiWay Mobile App puts your policy in your pocket with a full range of services, including accident and...

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16 May 2014

At MiWay, it pays to Name Drop!

Published on: 13 November 2013

The age old saying “when times are tough, friends are few” does not describe the way things are done at MiWay. We understand the importance of building relationships and that friends and family are sometimes what keeps us going on a daily basis. Therefore, MiWay introduces its latest rewards programme which pays clients for referring their friends and family. The Name Drop rewards programme...

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13 November 2013

Insurance for the uninsured

Published on: 07 August 2013

MiWay launches car insurance that's affordable to everyone Leading insurance provider MiWay has launched a revolutionary new product that makes car insurance so affordable even previously uninsured cars can now be covered. "Historically more than half the privately owned cars on the road have been uninsured, resulting in financial hardship to families that are already strapped for cash when calamity...

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07 August 2013

How does your insurer measure up?

Published on: 25 June 2013

When it comes to car and household insurance, excellent service delivery and affordable premiums are important factors to consider. However, how your insurer of choice responds when you need to claim can be more difficult to ascertain upfront, but is just as crucial to take into consideration. A good indication of an insurer's ability to act fairly and pay only valid claims is to see how they measure...

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25 June 2013

MiWay keeps you in the loop

Published on: 11 June 2013

Innovative short-term insurer MiWay has made its claims process even more user-friendly with the launch of the AutoWatch system from Audatex. The service improves communication between panel beaters and MiWay customers, keeping customers informed, in real-time, on the progress of their car repairs. "Accidents happen and are very often a stressful time," says Max Huggins, head of claims at MiWay. "Thanks...

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11 June 2013

Looking for insurance? Don’t shop around…shop online, with MiXpress from MiWay!

Published on: 15 May 2013

If you enjoy the convenience and flexibility of shopping and banking online, you'll love MiXpress from MiWay. This innovative insurance shopping portal allows you to get household and car insurance quotes, sign up for the insurance products you want and manage your entire insurance portfolio quickly and effortlessly, all online. MiXpress was the first online portal of its kind in South Africa when...

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15 May 2013

MiWay: Five, alive and full of drive

Published on: 26 February 2013

Short-term insurer MiWay celebrates its fifth birthday this week. Still firmly in place is MiWay’s passion to break the mould and give customers what they actually want. The company’s launch in February of 2008 was met with quiet scepticism by industry observers. The highly-competitive short-term insurance sector was dominated by a handful of established giants and the success of a new...

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26 February 2013

MiWay simplifies claims with Submit, Shoot, Send

Published on: 01 February 2013

Innovative short-term insurer MiWay has launched a new facility that will both simplify and speed up the claiming process. Carine Conradie-Haffejee, MiWay’s head of marketing, explains: “With our Submit, Shoot, Send service clients can not only log their claim online but also submit pictures of the damage via email. In over half of accidents this will mean it is no longer necessary to...

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01 February 2013

MiWay Best Company to Work For again!

Published on: 08 October 2012

Direct insurer MiWay has again won awards in the prestigious Deloitte Best Company to Work For Survey. Following its wins in two categories in 2011: Medium Company Category and Industry Winner: Financial Services – Insurance, MiWay has again emerged victorious in both categories in 2012. In addition to these two awards, MiWay has also been recognised as a Top Performing Company in the Southern...

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08 October 2012

We’ve entered the SA Service Awards for 2012!

Published on: 19 September 2012

At MiWay we mean business when it comes to service. Making sure our clients are wowed at every interaction is our passion and to make sure we’re on the right track we need some input from you! The SA Service Awards, along with other benchmarks such as our own Compliment & Complaints forum, HelloPeter.com and the Ask Afrika Orange Index, provide us with real time client feedback. The result:...

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19 September 2012

MiWay makes maiden half-year profit

Published on: 03 September 2012

Direct insurer MiWay, a wholly-owned subsidiary of market leader Santam, has posted a maiden profit of R17 million for the half-year ending on 30 June 2012 – four years and four months after their 24 February 2008 launch. CEO Rene Otto paid tribute to his talented team and supportive shareholders for making this milestone possible. “We launched into a highly competitive market at a very...

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03 September 2012

KZN’s Big 5 Mountain Bike Series secures two-year MiWay sponsorship

Published on: 14 May 2012

Direct insurer MiWay has signed a two-year sponsorship deal with Zululand’s Big 5 Mountain Bike Series, a major fixture on the annual KZN cycling calendar. “We sponsored the Big 5 for the first time last year and are thrilled to have cemented a long-term relationship with this great team,” says MiWay’s Head of Marketing Carine Conradie-Haffejee. “The series is a perfect...

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14 May 2012

MiWay on the rise

Published on: 25 October 2011

Last week saw direct, short-term insurer, MiWay win two prestigious awards – the Ask Africa Orange Index Service Excellence award for short-term insurance as well as the Deloitte’s Best Company to Work for award. But nothing much has changed back at MiWay – they are simply maintaining their unwavering focus on the one area that has brought the company this far: service...

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25 October 2011

MiWay a great place to be!

Published on: 11 October 2011

MiWay has scooped two awards in the prestigious 2011 Deloitte Best Company to Work For survey. The innovative direct insurer walked away with the awards for Winner: Medium Company Category and Industry Winner: Financial Services – Insurance. Now in its 12th year, the Deloitte Best Company to Work For Survey assesses employee perceptions of Southern African companies as employers of choice, and...

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11 October 2011

MiWay service gets excellence nod

Published on: 07 October 2011

Direct short term insurer MiWay has emerged tops at this year's Ask Afrika Orange Index awards, surpassing insurance sector peers with its distinctive approach to customer relationships. Currently in its 11th year, the Ask Afrika Orange Index is South Africa's largest service excellence benchmark, identifying the country's top service-oriented companies. Ask Afrika's research provides unparalleled...

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07 October 2011