Car Insurance FAQs

1. What is the difference between limited and comprehensive car insurance?
   

2. Does MiWay insure older vehicles?
   

3. Why do I need to take my vehicle for inspection?
   

4. What is the difference between the retail and the market value of my vehicle?
   

5. What is an excess?
   

6. How long do I need to be insured with Miway before they will pay out if I am in an accident?
   

7. How do I differentiate between private and business use?
   

8. Why does my premium increase every year even though the value of my car is depreciating?
   

9. I would like to determine the Retail & Market Value of my vehicle, however unsure where to find this information!
   

10. Can my age affect my premium, specifically if I am a young driver?
    

11. Are the insurance different according to the model of the car
    

12. If my car got involved in an accident been driven by my friend, is Miway covers that?
    

13. When a vehicle is repaired after an accident do they replace original parts from the agents or aftermarket parts?
    

14. Does Miway provide cover for Motorcycles or not?

    
    

15. my brother bought a car and i am the regular driver. can i insure the car or does he have to?
    

16. What is the difference between business use and professional use on motor vehicle insurance?
    

17. 1. What factors wil influence my rates
    2. What effect on the premium of the age of the driver
    3. The effect of driving experience
    4. Teritorial limits
    5. Limits of liability cover
    6. Stated benefits
    7. No claim bonus/cash back bonus?
    8. Extensions to cover available
    9. Excess structures
    10. Vehicle usage options
    11. Restrictions imposed
    Please can you assist me on these questions
    Thanx
    
    

18. Why do you say that MIWAY does not penalise you when your a young driver on tv,but on your website its stated otherwise?
    

19. What happens if my car is stolen? Written off, etc? Is there a waiting period for stolen cars? Is there a waiting period for cars that are write offs?
    

20. Does MiWay Insure Code 3 (Rebuilt) Vehicles? and if so, will the premiums / excess be higher than a normal car of that model/year?
    
    

21. What is the difference between the retail, trade and the market value of my vehicle?
    

22. What factors are taken into account in determining what car insurance premium I pay?
    

23. Why do I have to pay a car insurance excess even if it was not my fault?
    

24. Hi

    Currently have a policy with you. I am considering buying another car and might need to make my wife a regular driver on my existing car. She is Italian and does not have a South African identity document, can I make her a regular driver? If so, how do I go about it?
    

25. What is the notice period if I want to cancel my policy?
    

26. Is it compulsory to have a “Tracker” device installed with miway cover and what device do you install? What is the functionality of this device?
    

27. Do I have to pay for towing and storage costs? How long does a claim take?
    

28. If I insure my vehicle with Miway, and it does not have a tracking system, or alarm/imobiliser installed, but I have the afore mentioned installed at a later stage, how would it impact my premium? Will it be reduced, or is the premium set at the time of insuring? Thank you for your time.
    

29. how long does Miway take to finalise/ authorise claims
    

30. I am 23 years old, and bought a 2009 car in June. All the insurance companies are very expensive and all are telling the same story of being young and being a high risk. Does Miway have special cover for young adults?
    

31. Does miway offer a “bucks back” offering? do you receive your premiums back after a year?
    

32. Do you insure people under 25 years of age and they drive high performance cars?
    

33. Is My way availible to contact on public holidays?
    

34. Good Day
    I was insured with my way and I was involved in a car accident but in that month I never pay the car insurance because I was rentrenched at work. When I was involved in an accident I was not wrong the other guy was wrong but the problem is that I can’t even get hold of him because he gave me the wrong number but luckly I take his registration number plate of his car. What I want to know in this situation what must I do
    

35. does your ansurance include a trackor …. we assume you meant … does a car insurance policy from MiWay include a vehicle tracking system?
    

36. What happens on the anniversary of the premium?
    

37. Is it compulsory to have an immobiliser in your car to get insurance?

    Thanks
    Shirley
    

38. Is it true that My Way has different access amount, depanding on what time of day the accident took place, and the day of the week (i.e weekend. Also is it true that you give low premiums to attract new client only to increase the premiums extensively at the next review period.
    

39. What happens if I was involved in an accident and the car was writtem off, but according to my panelbeater, the car can be fixed?
    

40. HI IF I GOT A SHORTFALL INSURANCE WITH MIWAY AND THE OTHER INSURANCE COMPANY AND I AM BEING IN A SUTUATION THAT MY CAR IS A WRITEOFF ,AND COMPANY IS PAYING IT OFF .IS MYWAY GOING TO PAY ME BACK THE MONEY THAT WAS SUPPOSED FOR THE FINANCE HOUSE
    

41. Do you have to pay excess on a chiped windscreen repair if you have comprehensive cover with MiWay.
    

42. how long does it take you to pay out after i have been in a accident?
    

43. Does a car have to be registered to purchase insurance?
    

44. Hi,if a car was hijacked and the insurance pays the bank the market value and there is a shortfall of which the client has to pay the back so I Just want to know what happens if the car is later recovered,what benefits will the client get and does s/he still has to pay the shortfall amount?
    

45. I’ve got a valid leaners license up until later next year (2010) and I’m busy with my driver’s license so can I insure my car with you guys, if yes can you tell me how do I go about that.
    

46. I have the insurance policy from miway called light wheels. What exactly does this cover?
    

47. Where about are your inspection outlets
    

48. Is the 3rd party also insured? If I were to hit into another vehicle will my insurance pay for the other vehicles repairs as well as mine?
    

49. would my excess differ when i get an accident outside south africa
    

50. I have a 4×4. If i wish to use it off road is the premium higher than if I don’t.
    

51. What is Insurable Interest?
    

52. Can a person under 25 year’s old with a valid learner driver license drive my vehicle while accompanied by me, the regular driver? Will MiWay pay the full claim if this person is involved in a MVA and there is claimable damage caused to the vehicle?
    

53. I was involved in an accident which was my fault. I have no insurance, and the other party brought me a quote from panel beaters which he wants me to pay (R5,383). He says he does not want to claim from the insurance as they have claimed for 2 vehicles this year already and another claim will increase his premium by 8 or 9 thousand rand. If I admit that the accident was my fault, why would his premium be increased?
    

54. I’m planning to buy a second hand Dodge Caliber and I will be turning 40 in November. which insurance cover do you suggest
    

55. What happens in the case where someone hits another car while they have been drinking and driving? Does the other person go to their own insurance company? Does third party pay for the other persons car? Please advise.
    

56. do you insure vehicles that have been rebuilt
    

57. Will you still insure my car if I had been sequestrated?
    7 years ago
    

58. If I have a cover with Miway and included the car hire option. When my car breaks down due to machanical/electrical faults which were so serious that my service centre cold not repair and require a specialised auto electrician, can I get car hire whilst my car is being attended to?
    

59. Is it true that my marital status can affect my car insurance premium?
    

60. When my vehicle is damaged in a collision, can I have it repaired at the panel beater of my choice?
    

61. What are the different types of car insurance?
    

62. Do you use the tracking device in my car to decide the outcome of my claim ?
    

63. If i have car hire on my policy, and it’s for 20 days?
    Am i right buy saying that which ever one comes first, the 20 days or the finalization of the claim, then you need to return the hired vehicle. When is the claim finalized, after payment is made or what?
    

64. what does it mean when they say 20% residual amount is R20 000?
    

65. Does MiWay also charge more, simply because you’re a new driver or that you have just received your licence???
    

66. Good day some one at MiWay called me for insurance but one question are MiWay taking my insurance over from where i am insure for more than a year will MiWay go on with my insurance or should i start over with MiWay and lost my year insure
    

67. Can I re-instate my policy with MiWay if I cancelled it before?
    

68. I have bought a brand new vehicle in Feb 2009 which I insured with MiWay,it went for its first service of 15,000km and they suspecting that there is a fault with the gearbox they do not have a courtesy vehicle, if we do not have any other option can miway help us with a courtesy vehicle while our vehicle is being repaired.
    

69. Does MiWay offer insurance for rental vehicles. a small fleet for both privately and company owned vehicles.
    

70. I have a vehicle that is imported from Lesotho but cannot be registered in South Africa and need to insure the vehicle in South Africa because i live here. It is for my personal use.
    

71. Can I insure a stolen and recovered vehicle with miway
    

72. I have heard that there is insurance that pays the outstanding amount on your finance agreement should your car be written-off and the insured value your insurer pays to settle a claim is less than the outstanding amount?
    

73. Who underwrites MiWay and how long have you been in operation, please?
    

74. What happens if i don’t take my car to an Inspection?
    

75. Where do I take my car to be inspected?
    

76. What is the difference between theft/hijack cover and additional theft cover? Also why is it compulsory to take the R25k accident benefit. Can you please explain.
    

77. Do I qualify for a reduction in my premium once I have turned 25?
    

78. I recently hit an animal on the road and it damaged my car. Will I be able to claim for the damages? I have comprehensive car insurance with MiWay.
    

79. have a car but , don’t have a licence at the moment.How can i insure my car for the time being till i get my licence.
    

80. Bought a car that was written off.Minor damages which can be fixed, will I be able to get insurance on my vehicle?
    

81. If petrol in stead of diesel was put in a car, does the insurance cover the damages?
    

82. How do I know if my car has been insured for retail value or the market value?
    

83. If I have a policy with MiWay and want to cancel it, what is the procedure and what are the implications of cancelation?
    

84. I am insured with MiWay and was hit by a delivery truck while leaving a parking lot. how do i go about making a third party claim against his insurance. I have reported a claim to MiWay and submitted a case number – do i now make this third party claim against his insurance through MiWay?

    Also, I depend on my vehicle for work and am worried that this process will take long and i wont get my vehicle back sooon !
    What do i do?
    

85. I have been in an accident this month and according to my insurance my debit for this month have not been paid, don’t know how. I have a good stable job. They said that i am not covered for this month and therefore cannot fix my car. I want to switch to MiWay outsurance this coming month, would they be able to help me fix my car or not?
    

86. What if I don’t have a driver’s licence but I’m in the process of obtaining one can I still insure my car with you and what will be premium be?
    

87. If I insure my vehicle through Miway for replacement value and I have an accident within the same year, eg within 6 months. If my repair cost of the vehicle is eg. R105000, and I purchased the vehicle for R190000, although full retail at the time was R195000. There will be no trade or book value other than the original price of the vehicle at the time of purchase. What ‘retail andor replacement value’ will be used to finalise my claim? Will the vehicle be written off or repaired? And why?
    

88. is mymotor warranty free with all vehicle insurance?
    

89. I have second hand alfa romeo with 70k km on the clock. i understand i have to have the inspected to determing premium and all, but i just want to know the range of price if paid R43000 and everything else is in ideal condions, i.e, my age, driving experience and all other factors. I just want to have an idea of the lowest and/or highest possible i can be expected to pay.
    

90. if my side mirror gets hit by a passing motor bike driver, and the cost is less than my excess how will the claim be handled. keeping in mind that i have no details of this guy as he drove off and also didnt have a number plate.
    

91. my vehicle was involved in an accident while being driven by my spouse who is not a regular driver and has a learners’ license. There was another fully licensed person in the car at the time of the accident. Will MiWay repair the vehicle
    

92. Good Day. I am currently insured with MiWay and was recently involved in an accident with someone who is not insured. None of us admitted to guilt as we were not sure who was to blame for the accident. He was coming out of a parking bay on the left hand side of the road and I was traveling down the road in the middle lane,I then changed to the far left lane and that’s when the accident happened. Who is liable for the cost of repairs in a case like this?
    

93. Hi there, i am currently insured with one of your competitors and have received an increase of 18% on my premium after a year – I think that this is a ridiculous amount, therefore i am looking to change insurance companies however would need to know what premium increase to expect before signing a contract?
    

94. My husband hit a post at the car wash and it left a dent in the front of our truck I decided not to claim it in my insurance but now I regret it. Is it too late to claim it even if I got our truck fixed? but I do have a receipt to prove that it was damaged.
    

95. i have 2000 model car,can i insure it
    

96. once my claim has been approved, when is my excess balance due?
    

97. Should i be stuck on the road over the weekend, will MiWay ask me to pay the tow truck on the spot or is that included on the insurance monthly premium?
    

98. Where should I take my vehicle for inspection? I am based in Midrand.
    

99. if you claim and you have a courtesy car for 30 days, why do you have to take the car back on the same day you recieve the vehicle back? Surely we pay it every month and should be able to keep the courtesy car for the 30 days max?
    pls explain?
    

100. why do all other companies offer 24 hour household, medical and legal assistance with the motor policy except MIWAY? I was under the impression that its included aswell.
     

101. my husband drove my car and got in an accident. he is not the regular driver, but he is older than 24. what is the excess going to be – R2500 or R5000?
     

102. Do you have to pay additional excess if you are between 25 and 30 years of age?
     For vehicles under R150 000, will additional excess have to be paid if a tracking device is not fitted?
     

103. How much will you charge for insuring a brand new car for a first time driver?
     

104. What kind of luxary car do you rent for your customers as courtesy cars
     

105. I want to know if i can use any panel beaters, etc if my car is in an accident or do miway provide specific people.
     
     

106. My vehicle was written off after a MVA. The insurer paid out the retail value.
     The vehicle was purchased in 2006 and had 16000 kilometers on the clock.
     I want to know how is the retail value worked out? How will i know the payment is correct? And is there compensation for the low kilometers?
     Do most insurers work on the retail value?
     I have comprehensive cover.

     Regards
     

107. Is MiWay insurance specifically for woman?
     

108. Why do women pay less for insurance?
     

109. I do have a policy with MIWAY, and I was involved in an accident with the third party who does not have an insurance, do I have to lodge a claim with my insurance and claim the excess from the third party or do I just pay an excess then MIWAY will follow up with the third party?
     

110. If I started my Comprehensive car insurance policy on 1 March 2010 and my personal circumstances have changed and I now need to change my policy to Third party, fire and theft cover. How do I go about doing this? Do I get penalised? What are the implications on my policy and premium if any.
     

111. Can l pay my insurance premium through cash deposit?
     

112. Do you cover any mechanical/electrical repairs on the car
     

113. I have had an insurance some 7 years ago. This had been cancelled due to a so called ‘invalid claim’ which was due to influence of certain individuals. Can I now possibly recommence a new policy for my car? I am 66 years old, have my own freehold property and am employed at a University in Durban
     Thank You.
     

114. If I go for an advanced driving course does this affect my premium? and how?
     

115. While a vehicle is been repaired after an accident or a breakdown, does MiWay offer a car to be used until it’s done?
     

116. What vehicle tracking companies are supported by MiWay?
     

117. Can my spouse take out car insurance if my policy was cancelled by the company due to a claim not being accepted.
     

118. Can the fact that I am a pensioner affect my premium and excess that I pay.
     

119. Am I covered if I lock my keys in the car?
     
     

120. Can you cancel my insurance if my claims is more than my premiums over a 3 year period?
     

121. Hi I recently bought a 2010 MODEL and I am 23 yrs old I know my risk it’s too high. Can i insure the car on my father’s name? He does have a valid drivers license, or does the car has to be tranfered to his name?
     

122. Does Miway do windscreen replacements and what is the excess
     

123. My husband and I bought a car for my sister in law. Her parents offered to pay the insurance, but the car is in my husbands name. Can my father in law insure it in his name or should the insurer also be the owner of the vehicle?
     

124. When does MiWay not pay out a claim?
     

125. what is the benefit of NOT taking our insurance cover
     

126. I was involved in an accident & my insurance declared my car a write off, I bought the car for R100 000, & the settlement from the bank is R104000 & the cost for repairs was R64000, & my insurance told me they were only assigned R59000 to repair the vehicle. I’ve agreed that the car is a write off. But they only want to pay the finance company R36,757 instead of R79065 market value, they have deducted R36,626 for excess (Age, D/L less than 2 years, first period, total loss & Towing, where is this deductions coming from & are they allowed to do this?
     

127. Hi I would like to know what the basic excess amount is that I will pay on a comprehensive car insurance and houshold contents insurance?
     

128. My company bought the bakkie (paid in full) and I am paying the company back. The vehicle is not on my name yet. Can I take insurance out on the vehicle?
     

129. I would like to know. If i insure my radio for R3000 is this the amount you will pay out if its stolen?
     

130. I am currently insured with MiWay and would like to know whether my 2006 Kia Rio 1400 will still be covered if I only have central locking in my car? Is it compulsory to have a gear lock or imobilisor? Please can you advise me as soon as possible. Thanks
     

131. What happens if I do not pay my insurance premiums for 1 month, does MiWay cancel my policy, or will I have to pay double premiums the following month
     

132. Hi. I was involved in an accident over the weekend. I have insurance but didnt pay the premium this month. I was hit from behind and it wasnt my fault. The damage is minor but how do I go about claiming for the damage from the guilty party? (who is insured)
     

133. I am going to Botswana for the weekend. Is my car covered in the case of a claim?
     

134. May I know what MiWay Light entails?
     

135. I bought a car from a dealership and they did not provide me with spare keys, they do not have it. Will this affect a claim in the event of the car being stolen?
     

136. Is it true that if I was involved in accident where I happened to be the faulty party, miway might not accept my claim? Is it also true that if they settle my claim they will also increase my premiums going forward because of the claim? Do I lose points everytime i claim?
     

137. My question is related to the accident free period. Do you have to include accidents that is totally not your fault; for example if a guy hits you from behind whilst being stationary at a red traffic light in HIGHLY visible conditions. If yes, is this a fair practise to penalise you in terms of your risk profile. How does the accident free period affect ones risk profile and do you take a drivers full driving history into account or only the accident free period?
     

138. I was in an accident and the other party was at fault. Once the assessment was done i was to told by MiWay that “we will not repair the vehicle, it is not economical to repair.” What does this actually mean? And does that mean I get nothing at all?
     

139. Do you cover non South African registered cars?
     

140. I might be selling my car which I insured with MiWay in January 2009, can I cancel the policy and what are the pro’s and cons?
     

141. Does miway pay the claim if the accident was my fault
     

142. Is towing included in the premium?
     

143. I have comprehensive cover with MiWay and my car doesn’t start I suspect it’s a battery can MiWay assist me with that?
     

144. My standard vehicle has a theoretical top speed of 208km / h – as per technical specifications.
     The tyres are however specified as a W speed rating – i.e. 270 km/h.
     I want to replace all tyres with a softer compound to reduce noise levels, but can only get a V rated i.e 240 km/h tyre in the alternate brand.
     Will my vehicle still be fully insured in the event of a MVA with V rated tyres?
     
     

145. My car is not insured with Miway and im interested in the Maintenance plan they offer. Can i get a quote on this.
     

146. does miway offer you a curtesy car when inneed of one? e.g car accident.
     

147. WILL MIWAY PAY OUT A CLAIM IN THE EVENT OF AN ACCIDENT BEING DRUNK AS REGULAR DRIVER?
     

148. WILL MIWAY COVER IF MY CAR WAS INVOLVED IN A HIT AND RUN ACCIDENT. IF MY CAR WAS PARKED AND WHEN I CAME BACK, I SAW THAT IT WAS DENTED. WHAT IS THE PROCEDURE?
     

149. Is it true that with MiWay you pay extra on the excess if you are only with them for less than three months and if an accident or theft happens over the weekend and after hours?
     

150. Can I get motor warranty included on my insurance premium, how does it work?
     

151. DOES MIWAY COVER FOR EXAMPLE: IF THE CAR WAS BROKEN INTO AND CD’S, DVD’S,SUNGLASSES AND READING GLASSES, GARMEN NUVI, DVD HEADRESTS WAS STOLEN? IF YES, WHAT IS THE AMOUNT TO PAY EXTRA TO THE CLAIM.
     

152. If my car is written off in an accident, would miway comprehensive cover pay out an amount for the deposit of a new car ? If so how does it get worked into my premiums?
     

153. Is the premium higher on a brand new car than on a used car?
     

154. If a motor vehicle is written off in an accident, and insured at market value of R110000, what rand amount/percentage is paid out by MiWay?
     

155. IF I JOIN MIWAY AND I GET HAIL DAMAGE AFTER I JOIN, WHAT IS MY EXCESS? I SAY THIS BECAUSE MY LAST INSURANCE CHARGE ME R1500 EXCESS FOR THIS THING. THANKS. BENNIE
     

156. What Happens if my car missed a scheduled manufacturers service by 3000 kilos and I was involved in a accident am I covered, on my comprehensive insurance.
     

157. Do you insure imported cars registered in South Africa?
     

158. Does Miway have Top Up included in vehicle insurance ?
     

159. Do Miway have the option for car hire and excess waiver under car insurance?
     

160. a lady bumped my car behind my pumper had minor damages-she told me get 3 quotes from different panelbeaters,why does she want this?why do i have to drive around wasting time and petrol for this,she was at fault and if she chooses a panelbeater how am i gona get to work while my car is the panelbeater can my insurance intervien?
     

161. What happen if i pay the excess and i am not at fault,do i get the money paid for excess back or i am just loosing pay for the damage i did not cause
     

162. hello

     I am 20 years old and i am driving a ford bantam 2007 

     Just a fast number how much will i pay per month 
     

163. Is it also for Males because some insurance are only taken by women only
     

164. what glass is covered under car insurance claims?
     

165. i just got my licence, and have a 2007 yaris, i am 25yrs old how much will my monthly premiums be, if i were to choose mi way.
     

166. Can I insure other items (such as laptops, cell phones, GPS units, etc) in addition to my vehicle in a single policy?
     

167. I have a 2005 golf 1.4i that i would like to insure
     

168. im under 25 and have been in an accident last year october. i wasnt at fault. my parents have bought a performance car but no one wants to insure me. i wont be the regular drive but i will drive it. can miway insure me?
     

169. My son is 20 years old. What will his premium be on a Ford Bantam 1600i Leisure 2002 model and on a Polo Playa 2002 model. My concern is that his premium will be higher due to his age?
     
     

170. What is the excess if your car window must be replace
     

171. My Polo Vivo is currently insured at MiWay, i intend purchasing a additional vehicle New Polo. Therefore i intend to cover both vehicles, is there a discount if insure an additional vehicle.
     

172. what type of security do i need to install in the car would just an immobiliser be fine?
     
     

173. What is the additional excess if the vehicle is stolen with a tracking device and without a tracking device?
     

174. Is it possible to extend the rental car, if the vehicle is still not fixed when the car hire expires
     

175. i just got my license now and am buying a car renault megane 2004 i am 23 years old i want car insurance
     

176. 1.If my car was a write off can it be insured again?
     2. If my car is a write off do i still pay access fee?

     
     

177. If i need to claim what should i do?
     

178. What is the number to call when someone is involved in an accident and need to be towed.
     

179. can I insure a rebuild car
     

180. what is the minium periode for Drivers license

     
     

181. If a car is involved in a hijacking and was then recovered, but was found with damages due to it being involved in an accident – does the client have the option of requesting that they be paid out for the vehicle, because generally one does not want to drive the same vehicle after a traumatic hijacking or does Miway have the final say as to what happens to the vehicle?
     

Do you have a Car Insurance Question? Ask it here.

NB! “Premium” questions and specific questions relating to your policy with MiWay will not be answered in this forum. Please request a Sales Call Back, a Client Services Call Back or complete an online quote.

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