Comments for Insurance | Car Insurance Quotes | Women Insurance | Motor Vehicle Insurance | Budget Insurance Cover | Online Insurance | MiWay.co.za

Comment on Your Comments by BW Gontsani

BW Gontsani — Fri, 03 Feb 2012 10:22:48 +0000

Miway Management, I was taken aback the way my complain was this mornig by the Supervisor(Lindokuhle),PLZ make sure You don’t loose such TALENT Thank You

MiWay’s response on 03.02.2012 13:03

Hi BW Gontsani,

Thanks for taking the time out of your day to give us such great feedback for Lindo, we really appreciate it!

Kind regards,
The MiWay Team

Comment on Your Comments by Fanele

Fanele — Fri, 03 Feb 2012 10:09:41 +0000

How thank you so much. In August 2010 my car got into collusion with another car and it was repaired in a good way coz I never experience any problem resulted from the collusion.

Today 03 February 2012 I was called by MyWay and they told me that I will get half of access fee that I paid and the balance will be paid on settlement of the total amount that was paid to the garage.It was a suprise coz i didnt expect this although I was told but i thought it will take some time.

THANK YOU SO

MiWay’s response on 03.02.2012 12:09

Hi Fanele,

Thank you so much for taking the time out of your day to give us such great feedback! We are not only thrilled that your claim was handled as efficiently and professionally as it should have been, but that the team’s effort has made such a lasting impression on you. We will be sure to share your positive review with all those involved in making your claiming experience a memorable one!

Kind regards,
The MiWay Team

Comment on Your Comments by Ernest / Nita

Ernest / Nita — Fri, 03 Feb 2012 06:02:59 +0000

1st request to cancel insurance – From: Juanita Schreuder [mailto:*]
Sent: 21 December 2011 05:50 PM
To: ‘FiksGont@miway.co.za ‘
Subject: CONFIRMATION OF COVER.

Dear Sir/s

I Ernest Schreuder , with ID *, hereby give you notice to cancel my policy with effect from 21.12.2011. The cover was supposed to start only on 25.12.2011. I have secured alternative cover elsewhere.

Kindly ensure that no premiums for this policy has been deducted from my account. Kindly urgently advise if the necessary arrangements was done.

Regards

Ernest Schreuder

*
* – Received sms 3.02.2012 that you didnt received our payment but we cancelled this policy in December already. Kindly URGENTLY phone me.

MiWay’s response on 03.03.2012 12:51

Hi Ernest,

Thanks for the opportunity given to assist you. Dineo has called to confirm why your policy was never cancelled after you had sent the initial request, and to discuss your concerns with you in more detail. We’re pleased to report that she has managed to convince you to stay with us and we thank you for your loyalty.

We value you as our client and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

Comment on Your Comments by brendon

brendon — Thu, 02 Feb 2012 15:40:28 +0000

….awesome service and the cheapest by far for what i’m getting!

…telling every one i know to go MIWAY!!!

MiWay’s response on 03.02.2012 15:03

Hi Brendon,

Thanks for the vote of confidence and for the awesome feedback!

Kind regards,
The MiWay Team

Comment on Your Comments by Trevor walsh

Trevor walsh — Thu, 02 Feb 2012 13:14:03 +0000

I have one car insured with MiWay and on Sunday I bought myself a secondhand bakkie and I would want to insure through the same insurer. Midday Monday this week I phoned MiWay, got through to the Call Centre and spent at least 20 minutes on the phone with one of your agents. He was slow, did not speak clearly and he was obviously new as I was put “on hold” a few times whilst he asked questions from colleagues on what to do. Eventually at the end of our 20 minute, tiresome conversation he quoted me R370/month which I was very happy with. we agreed that he would mail me the quote, etc so that I could read and confirm. It is now Thursday and no further word from MiWay. What can I do to sort this
out, I dont want to go to another insurer

MiWay’s response on 03.02.2012 14:36

Hi Trevor,

We appreciate your comment and the opportunity given to respond. Please accept our sincere apology for disappointing you and please be assured that it is never our intention to frustrate you in any way!

Pamela has been in contact with you and Seitshiro has emailed you your quotation. We appreciate your loyalty and we thank you for being patient with us while resolving the matter. Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

Comment on Your Comments by Mrs K. Chetty

Mrs K. Chetty — Thu, 02 Feb 2012 12:02:10 +0000

I would like to thank Kedibone Mfukwana for her efficient and professional handling of my claim. I experienced a home burglary and she was very empathetic in her dealing with me. She kept me informed on the progress and followed up by email to ensure that I was sorted out. kedibone is definitely a star in your organization and hope that she is suitably rewarded for her hard work and dedication:)

MiWay’s response on 03.02.2012 15:06

Hi Mrs K. Chetty,

We’re sorry to hear of your incident and we wish you a speedy recovery from your loss. Thanks for taking a moment to share your positive service experience with us – we’re thrilled that Kedibone has made your day and that your claims process was as hassle free as it should have been.

Kind regards,
The MiWay Team

Comment on Your Comments by Nosipho Mahaye

Nosipho Mahaye — Thu, 02 Feb 2012 10:28:05 +0000

I like to say thanks to Bonolo for a good service she gave me on the 1st of February 2012when

MiWay’s response on 03.02.2012 15:01

Hi Nosipho,

Thanks for your compliment!

Kind regards,
The MiWay Team

Comment on Your Comments by Rachel Richardson-Smith

Rachel Richardson-Smith — Thu, 02 Feb 2012 09:58:18 +0000

I am very impressed with Mi-Ways service! I have been with another insurance company for over a year but during my time with Mi-way I was involved in an accident whereby it was not my fault (someone drove into the back of me) and I had to pay the excess. You would think that most insurance companies would collect the monies from the other party and never refund you, especially if you are no longer with their insurance company. Today i got a call to say the monies have been paid and a transfer will be done to my account! How unexpected!! if i ever change insurance again i will definately go back to Mi-way because they truly offer fantastic service!

MiWay’s response on 02.02.2012 16:31

Hi Rachel,

Wow – this just shows you how committed we are to recovering your excess. We know the process can be lengthy, and we thank you for your patience while we were getting back what is your!

Best regards,
The MiWay Team

Comment on Your Comments by Michelle Marillier

Michelle Marillier — Thu, 02 Feb 2012 09:40:29 +0000

Thank you Maitumelo Modise for getting my Confirmation of Cover document to me so fast!! You’re a rock star!

MiWay’s response on 03.02.2012 14:59

Hi Michelle,

We appreciate your positive review for Maitumelo – thanks for sharing!

Kind regards,
The MiWay Team

Comment on Your Comments by Olivia

Olivia — Thu, 02 Feb 2012 09:07:06 +0000

Big ups to Edgar Komane for giving me the best deal and for his patience and professionalism during the whole process.

MiWay’s response on 02.02.2012 16:33

Hi Olivia,

Thanks for the lovely feedback for Edgar!

Best regards,
The MiWay Team