I phone your number requesting a quot. lady answered unfoutanately she could not hear me although I was using a land line and i was cut off.I phone again this time I got a gentleman who assistant me.He asked me to check some information with my daugther and promised to phone me in 15 minuts.Then later somebody else phoned me and informed me that the person who was helping me is busy. he wanted me to give the same information that I gave the first guy this i was not prepared to do and i drop the call.This expreince does not give covidence in your company.

MiWay’s response on 30.01.2012 9:12

Hi T Mkalipi,

We need to unconditionally apologise for any inconvenience you may have experienced. Anthony has been in contact with you to discuss your concerns with you in more detail and we thank you for giving us a second chance to provide you with a quote.

Please be assured that this is by no means the norm when it comes to our service delivery, but rather an exception to the rule. Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

A short word of thanks for the way I was treated by Emmanuel – simply the best insurance person I have ever spoken to. Very professional in his approach and knowledgeable in his field with an amazing ability to listen. 

MiWay’s response on 27.01.2012 9:10

Hi Patrick,

Wow – Thanks for the awesome feedback for Emanuel. We will be sure to share your positive review with him.

Best regards,
The MiWay Team

I submitted a claim with Mrs Elsie Tshabalala and she handled my claim very proffesionaly and timely. She is trained for her job and she was very patient with me. I m glad that she handled my claim. She helped me with everything and gave all the information that i need to submitt for my claim to be processed. Thank you my way and i congradulate you for having dedicated employees like Mrs Tshabalala.

MiWay’s response on 26.01.2012 15:00

Hi Geaney,

Thank you so much for taking the time out of your day to give us such great feedback for Elsie! We’re thrilled that she handled your claim so efficiently and that she was able to set your mind at ease with her friendly service delivery. We will be sure to pass your message of thanks on to her.

Best regards,
The MiWay Team

Policy nr *: My car was written off by Miway. The insurance money was paid to MFC. I have an outstanding settlement with the bank. SMD (salvages) have auctioned the car. Apparently this money gets paid to Miway. Please advise whether you in turn pay that money to MFC towards the settlement outstanding or what happens. It would be appreciated if someone could explain the process to me. Thank you

MiWay’s response on 26.01.2012 11:42

Hi Linda,

Thanks for asking the questions that allow us to interact with you! Marieta has been in contact with you to discuss the process with you in more details and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

Please remove my I.D number from your data base

MiWay’s response on 26.01.2012 11:26

Hi Hannes,

Anthony has been in contact with you to confirm that your details have been removed from our system. We’re sorry if we have caused you any inconvenience.

Kind regards,
The MiWay Team

I was a victim of a terrible hail storm and this damaged the body of my car. I am very happy I choose MiWay! I was assisted by Sonia Grobler and she saw to it that my claim is successfully processed. Thank You Sonia! You were friendly and helpful!

MiWay’s response on 25.01.2012 21:31

Hi Miranda,

We’re sorry to hear of your incident and we’re so happy that you are ok! Thanks for taking a moment to show recognition where it is due – we will be sure to pass your message of thanks on to Sonia. We’re delighted that she was able to assist you so efficiently, especially in a stressful situation such as yours.

Best regards,
The MiWay Team

it is to my understanding yet suprising that myway only offers insurance to SA citizens according to your online services. unless only SA citizens are allowed to have online quotes.

MiWay’s response on 25.01.2012 11:23

Hi Stanley,

MiWay offers insurance to both citizens and non-citizens of South Africa. Our online application simply requires a South African identification number in order to proceed. We’re eager to quote you and Anthony has forwarded you his details in order to do just that.

Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

I MEAN REALLY – 20MIN JUST TO CAPTURE MY DETAILS – THEN I GET TRANSFERED TO SPEAK TO THE ACTUAL PERSON WHO WILL GIVE ME A QUOTE!!! I HELD ON FOR 10 MIN, THIS IS DEF NOT A SHORT QUICK WAY JUST TO GET A QUOTE!!!!! AND THEN I HAD TO REPEATEDLY TELL TELL THEM I ONLY HAVE ONE CAR I WANT TO ENSURE NOT 2….COME ON PEOPLE IS THIS REALLY THE BEST AND QUICKEST WAY TO ASSIST YOUR CLIENTS.

MiWay’s response on 25.01.2012 11:19

Hi Debbie,

We’re sorry that our quote process caused you frustration – our intentions are to gather and capture your information accurately which will aid you in the event of a claim and ensure your experience is as hassle free as it should be. We know the process can be lengthy but we assure you of our commitment to continuously improve our service delivery.

Thanks for commenting and for giving us an opportunity to respond.

Kind regards,
The MiWay Team

I was so excited on the way how you processed my claim , you assessed and authorised it within hours. keep up your good service.

MiWay’s response on 24.01.2012 20:42

Hi Mduduzi,

We’ll be sure to. Thanks for sharing your positive service experience with us – we’re thrilled that our team assisted you so efficiently and in record time.

Kind regards,
The MiWay Team

I need you to call me urgently regarding the car insurance policy I took with you last year december! The money you deducted is not wat we agreed on and secondly does the money involve netstar because I’m already paying for it via the first insurance I cancelled

MiWay’s response on 25.01.2012 15:21

Hi Pollen,

Pamela has been trying to contact you but she has unfortunately not been able to reach you. Please call us on 0860 64 64 64 at a time that is more convenient to you.

Kind regards,
The MiWay Team

Excellent Service From Takatso Ntsime…You made my day..Keep up the good work.

MiWay’s response on 24.01.2012 12:22

Hi Mpho,

Thanks for the lovely compliment for Takatso, we really appreciate it!

Kind regards,
The MiWay Team

First I would like to thank the ladies and gentlemen who man the emergency line. Your calm yet swift response was well appreciated. To Suze – thank you again for your friendly and efficient manner in which you assisted me with my claims. Good work.

MiWay’s response on 24.01.2012 11:31

Hi Cynthia,

Thank you so much for taking the time out of your day to give us such great feedback! We are not only thrilled that your claim was handled as efficiently and professionally as it should have been, but that the team’s effort has made such a lasting impression on you. We will be sure to share your positive review with all those involved in making your claiming experience a more tolerable one!

Kind regards,
The MiWay Team

Takatso, please contact me so we can finalise our interesting deal on the comprehensive cover.

MiWay’s response on 24.01.2012 10:00

Hi Mpho,

Thanks for your comment. We’ll be sure to pass your message on to Takatso and she will be in contact with you soon.

Best regards,
The MiWay Team

I have had two claims one for an accident and one for a glass crack and I am very happy with the service from miway. unfortunately I can’t remember the agents’ names as this was last year.

MiWay’s response on 23.01.2012 15:59

Hi Skhumbuzo,

Thanks for the lovely feedback, we really appreciate it!

Best regards,
The MiWay Team

Pse supply me with the email address of the Client Service Manager as I want to lodge a complaint iro Miway’s Customer Service in dealing with a Car-accident-claim and the update of my policy.

MiWay’s response on 23.01.2012 11:28

Hi Hennie,

Thanks for your comment. Please accept our sincere apology for any inconvenience you may have experienced. Colette and Pamela have been in contact with you to discuss your concerns with you in more detail and we urge you to call us should you require any further assistance.

Kind regards,
The MiWay Team

Thanks a lot to Isaac Ramarumo for attending to my claim * with all his energy, the guy was very helpful, he took his time to listen. May God bless him and his family.

MiWay’s response on 20.01.2012 15:49

Hi Joel,

Thanks for taking the time out of your day to give us such great feedback for Isaac!

Kind regards,
The MiWay Team

Good day MiWay

what great service i have received from Jerome Philip i was recently in a car accident i did not think my claim would be setteled so fast your service is great and would recomend it to anyone. keep up the good work.

regards Marcus Dennett

MiWay’s response on 20.01.2012 14:34

Hi Marcus,

We’re sorry to hear of your incident and we wish you a speedy recovery. Thanks for taking the time to comment on great service, we’ll be sure to share your feedback with Jerome and give him the recognition he deserves for making your claims process a more tolerable one/

Kind regards,
The MiWay Team

What an excellent service received from Hope Swafo professional and effecient. She is a star!!. I would like to give Hope 100% rate for her work well done.

MiWay’s response on 20.01.2012 11:05

Hi Xolani,

Thanks for giving Hope the thumbs up, we really appreciate it!

Best regards,
The MiWay Team

I’m so impressed with the kind of service that I got from Hope, she is so proffessional and destined for the great things in life. Thumbs up, you are the star.

MiWay’s response on 20.01.2012 10:59

Hi Joseph,

Thanks for showing recognition where it is due – we really appreciate it!

Best regards,
The MiWay Team

You must be the most inefficient insurance agency I have ever dealt with. I have tried to make contact – left messages – to no avail.

MiWay’s response on 20.01.2012 11:12

Hi Johan,

Please accept our sincere apology for any inconvenience you may have experienced. Dorette has been in contact with you and we urge you to let us know if there is anything further we can assist with.

Kind regards,
The MiWay Team

Very bad service received from Sonja Le Grange,they neverdouble check where the money goes into as I have instructed the correct bank details but was sent to the incorrect bank. Money was paid in on the 4th January 2012 and I did not know it was in the wrong bank and I kept on calling my Capitec bank and the money was not paid in at all. She could not even told me on the 5th Jan that the money was in my Ned bank account. But Mowbray told me only on the 7th January 2012. So I never got the money paid for my windscreen out of my pocket, because Sonja said no its fine you can do the windscreen the money will be in. But this never happened. So they decided lets cancel this client from this policy easiest way to go about. They have asked me to run around to Ned bank and get the money from them, after the mistake they have made. How this happened I don’t know, Mowbray confirmed they made a mistake but he never called me back as promised. Sent me an sms instead of calling me saying my miway insurance has been cancelled, I was not worried as I was going to cancel anyway.

MiWay’s response on 20.01.2012 11:40

Hi Nadia,

The payment for the authorised claim was paid into the bank account number on our system and we confirmed with your husband that the account was still active before the payment was made. Karen called and discussed the process with him in more detail and we have asked him to direct any queries he may have to us.

Thanks for taking the time to comment and for giving us an opportunity to respond.

Kind regards,
The MiWay Team

Excellent service received from Sonja la Grange professional and effecient. She is a star!!. I would like to give Sonja 100% rate for her work well done.

MiWay’s response on 19.01.2012 15:51

Hi Nonhlanhla,

She really is a star. Thanks for taking the time to comment on great service!

Best regards,
The MiWay Team

I received excellent service from Dorkas Mokoana .

MiWay’s response on 19.01.2012 14:38

Hi Siphiwe,

Thanks for letting us know, we appreciate your positive review.

Best regards,
The MiWay Team

Excellent service recieved from Joset Barnard,professional and effecient.

MiWay’s response on 18.01.2012 16:30

Hi Chrishanne,

Thanks for the lovely feedback!

Best regards,
The MiWay Team

Good day, Let me start by acknowledging the help I received from Sandile Ndlovu on my claim. I had lodged a claim and it was approved on the 23.12.2011. The arrangement of a courtesy vehicle was made for the 23.12.2011 but on the 22.12.2011 I went to confirm that the car will be ready in the morning of the 23rd and to my suprise the booking was cancelled by MIWAY without any reason and without informing me. I had to call again and they made another booking for that day, even now I still don’t know why they cancelled but I got the car from the car rentals. The authorization to repair my vehicle was sent on the 23rd to the penalbeater which closedon that day and opened on the 03.01.2012. But on the 04.01.2012 I called the penal beater and they said they have not received any authorization from MIWAY, I called Sandile again who investigated and got back to me stating that they now have the letter. The P/beater is not even sure today when my car will be ready, they keep on telling me to call and check progress this day and when I call they give out another date just like that. My problem is that I am seriously inconvenienced because the courtesy car is back at the rentals and I am not sure if I will get my car anytime soon. Shouldn’t MYWAY check progress and be intouch of the P/beater to see my car through repairs till the end? I feel like they dumped my car there and the rest is up to me and my inconvenienced family. Granted that my days of the rented vehicles expired but is it not the responsibility of MYWAY to make sure that by the time of expiry my vehicle is ready for me? I am just frustrated!!

MiWay’s response on 19.01.2012 12:45

Hi TDN,

Thanks for your comment and the opportunity given to respond. Dorette has been in contact with you to confirm that your vehicle has been repaired and that it is ready for collection. Please accept our unconditional apology for the lapse in service you have experienced and for any inconvenienced it has caused you.

We appreciate your feedback as it enabled us to look in to the matter for you, allowing us to resolve your concerns and ensure they never happen again. Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team