I’m corncerned about my friend, She pass away last week now i’m not sure that the insurance will pay the car. Please help”””

MiWay’s response on 07.02.2012 9:30

Hi Lauretta,

Please accept our sincere condolences for the loss of your friend. Karen has been in contact with you to confirm that the policy was cancelled in October and to give you the information of the insurer that may be able to assist you.

We wish you all the best during your time of mourning and we urge you to contact us should you require any further information.

Kind regards,
The MiWay Team

Good day, I just spoke to a consultant and the manager/supervisor. You gave me a quote for over R900 then brought it down to R828. My friend spoke to you on Friday. Her car is a 2006 model and her house content is R300 000, mine is a 2004 model and content of R200 000, but her monthly payment is R548 for everything. How can you quote me double? Delana

MiWay’s response on 07.02.2012 11:19

Hi Delana,

Thanks for your comment and the opportunity given to respond. During the quote process, we ask a series of questions to determine your premium. This means that even if the value of your insured items are less, you may pay a higher premium based on other factors that affect your premium. Anthony has been in contact with you to discuss this in more detail with you and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

Mi Way is really an awesome insurance company to deal with…

YAY FOR MI WAY

MiWay’s response on 06.02.2012 10:31

Hi Romila,

We’re so happy that you have found an insurer who exceeds your expectations. Thanks for the compliment!

Best regards,
The MiWay Team

Good morning can Basetsana Sibiya please call me.

MiWay’s response on 07.02.2012 10:32

Hi Lucas,

Thanks for asking the questions that allow us to interact with you. We have called and resolved your query and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

Please cancel my insurance and send me an email to confirm it has been cancelled

MiWay’s response on 06.02.2012 9:56

Hi Donna,

We have cancelled your policy and we urge you to contact us should you wish to reconsider your decision to do so.

Kind regards,
The MiWay Team

I am a very diappointed client who feels that i and my partner have been subjected to harassment, neglect, foul play and sabotage. I entrusted my vehichle (claim no. 360550) with glasfit Pietermaritzburg to replace/repair the windscreen on our vehicle. to our disappointment we had to take the car back four times to have damages, caused by them, repaired. on returning the car the forth time at approx. 15:15 pm. the car was retuned friday at approx. 12:00 pm my partner phoned to tell me that there is damage to the cloth part of the roof where the damages where covered up to hide the damages which where not there prior to us leaving the car in their care. when i returned from work at 14:00 pm i noticed after thorough inspection that there too is scratches on the right side mirror, a black substance on the front left bumper the panel beating and respray they had to do is not up to standard. i then went back to the manager of the pmb branch on the same day to report this and he said they are not at fault as the tapes can prove it. he said that he watched all the fortage from wednesday the 1st of jan 2012 till friday 12:00 when the car was picked up and did not notice any foul play. Please help me as i feel like a victum who is helpless in this regard. Please note that i have requested not to have the car taken back to glasfit the second time and miway said they should fix the damages they caused . i also after the third mess up requested glass fit repair the damages at our trusted family panel beater, whom we have trusted for years with all our vehicles, to thave the car repaired there but they refused and said we must trust them yet again to fix the problem. thanking you in advance. Charles Adams

MiWay’s response on 06.02.2012 13:51

Hi Charles,

Thanks for taking the time to comment and for providing us with a vital opportunity to look into the matter for you. Colette has been liaising with you and Glasfit to try and reach an amicable solution for all involved and we’re pleased to report that Glasfit has repaired all the damages to your vehicle as per your concerns raised.

Please accept our sincere apology for any inconvenience you have experienced and please don’t hesitate to contact us should you require any further assistance.

Kind regards,
The MiWay Team

Oh what a service I got from Miway team since I started with them March 2010. Prompt excellent service ever I would not go anywhere else for my car insurance again. They make you feel at home either way To mention lovely team 1st I would like to thank Carol whon I fisrt spoke to when I was shopping for car insurance. not to mention the following Kgaogelo when I launch the claim after an accident some I cannot remember the names. Again so many thank to Zanele Dlamini whom I just spoke to who made my day after announcing that she will be refunding my excess paid. To MIWAY TEAM – thank you so million times.

MiWay’s response on 06.02.2012 10:04

Hi Zanele,

Wow – what awesome feedback! Thanks for taking the time to give us such great feedback. We are thrilled that you have been assisted so efficiently and that the team’s effort has made such a lasting impression on you. We will be sure to share your positive review with all those involved in making your service experience a memorable one!

Best regards,
The MiWay Team

Miway Management, I was taken aback the way my complain was this mornig by the Supervisor(Lindokuhle),PLZ make sure You don’t loose such TALENT Thank You

MiWay’s response on 03.02.2012 13:03

Hi BW Gontsani,

Thanks for taking the time out of your day to give us such great feedback for Lindo, we really appreciate it!

Kind regards,
The MiWay Team

I Have a problem with this company, Three months back I have asked November 2011 for the cancellation of my contract which means stop debit order transation as well but that did not materialised and yesterday 02 February another debit orsder was taken out of my bank account of which I aws not happy about. I need my three months money back R60.00 asap or lelse I will take the metter forward and Miway will have to pay for all the orther extra cost that I would have used to recover my money this include lawyers fees. I need this matter attended urgently within 3 day from now. Your assistant will be greatly appreciated.
Yours Faithfully Eugene (*)

MiWay’s response on 03.02.2012 13:25

Hi Eugene,

We’re sorry for any inconvenience and frustration we have caused you. Dineo has been in contact with you to confirm that we have cancelled your policy and that we have refunded the premium debited in error.

Thanks for being patient while we fixed our mistake and please don’t hesitate to contact us should you require any further assistance.

Kind regards,
The MiWay Team

1st request to cancel insurance – From: Juanita Schreuder [mailto:*]
Sent: 21 December 2011 05:50 PM
To: ‘FiksGont@miway.co.za ‘
Subject: CONFIRMATION OF COVER.

Dear Sir/s

I Ernest Schreuder , with ID *, hereby give you notice to cancel my policy with effect from 21.12.2011. The cover was supposed to start only on 25.12.2011. I have secured alternative cover elsewhere.

Kindly ensure that no premiums for this policy has been deducted from my account. Kindly urgently advise if the necessary arrangements was done.

Regards

Ernest Schreuder

*
* – Received sms 3.02.2012 that you didnt received our payment but we cancelled this policy in December already. Kindly URGENTLY phone me.

MiWay’s response on 03.02.2012 12:51

Hi Ernest,

Thanks for the opportunity given to assist you. Dineo has called to confirm why your policy was never cancelled after you had sent the initial request, and to discuss your concerns with you in more detail. We’re pleased to report that she has managed to convince you to stay with us and we thank you for your loyalty.

We value you as our client and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

I have one car insured with MiWay and on Sunday I bought myself a secondhand bakkie and I would want to insure through the same insurer. Midday Monday this week I phoned MiWay, got through to the Call Centre and spent at least 20 minutes on the phone with one of your agents. He was slow, did not speak clearly and he was obviously new as I was put “on hold” a few times whilst he asked questions from colleagues on what to do. Eventually at the end of our 20 minute, tiresome conversation he quoted me R370/month which I was very happy with. we agreed that he would mail me the quote, etc so that I could read and confirm. It is now Thursday and no further word from MiWay. What can I do to sort this
out, I dont want to go to another insurer

MiWay’s response on 03.02.2012 14:36

Hi Trevor,

We appreciate your comment and the opportunity given to respond. Please accept our sincere apology for disappointing you and please be assured that it is never our intention to frustrate you in any way!

Pamela has been in contact with you and Seitshiro has emailed you your quotation. We appreciate your loyalty and we thank you for being patient with us while resolving the matter. Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

I would like to thank Kedibone Mfukwana for her efficient and professional handling of my claim. I experienced a home burglary and she was very empathetic in her dealing with me. She kept me informed on the progress and followed up by email to ensure that I was sorted out. kedibone is definitely a star in your organization and hope that she is suitably rewarded for her hard work and dedication:)

MiWay’s response on 03.02.2012 15:06

Hi Mrs K. Chetty,

We’re sorry to hear of your incident and we wish you a speedy recovery from your loss. Thanks for taking a moment to share your positive service experience with us – we’re thrilled that Kedibone has made your day and that your claims process was as hassle free as it should have been.

Kind regards,
The MiWay Team

I like to say thanks to Bonolo for a good service she gave me on the 1st of February 2012when

MiWay’s response on 03.02.2012 15:01

Hi Nosipho,

Thanks for your compliment!

Kind regards,
The MiWay Team

Thank you Maitumelo Modise for getting my Confirmation of Cover document to me so fast!! You’re a rock star!

MiWay’s response on 03.02.2012 14:59

Hi Michelle,

We appreciate your positive review for Maitumelo – thanks for sharing!

Kind regards,
The MiWay Team

*

I dnt nna how is miway selectin deyr clients on bing useful 2 dem. Cos i hav neva had a lak of bing 1 of dem. I waist my mani evry wik on fone cols n i neva get help. I wanda if Manqoba is stil alyv n he stil wek @ claims dept, cos hes nower 2b found ol of a saden.. If any1 can tip me on wat i shud do so dat i can get help. Cos nao my las option is lawyers…

Fed up client

MiWay’s response on 03.02.2012 8:49

Hi Mojalifa,

Thanks for your comment. Franci has been in contact with you to discuss your concerns with you in more detail. To reiterate, we notified you in writing why your claim was repudiation and we have referred your refund query to our client services department.

Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

since i could’nt pay well the cover for my fathers bakkie so i spoked to him and we agreed that he will pay it the amount must be dedacted from his account so i think u must please make a call by tomorrow 9:30

MiWay’s response on 03.02.2012 14:44

Hi Sipho,

Pamela has been in contact with you and she has assisted you with your query. Should there be anything else that we can help with, please call us on 0860 64 64 64.

Kind regards,
The MiWay Team

I called the other day to cancel my policy,the consultant confirmed that the policy is cancelled but the prorate fee still went off my account,that is poor service and I’m going to cancel my other policy with miway as well.I spoke to Precious Nhlapho.

MiWay’s response on 02.02.2012 12:41

Hi Jermaine,

We need to unconditionally apologise for any inconvenience we have caused you. Paballo has been in contact with you to discuss your concerns with you in more detail and to confirm why we debited a pro-rata premium. Should you require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

I took my car for assessment on the 24 January 2012 but still now I have not been contacted by Miway,when I phoned this afternoon Sonia said they have not yet received a report from the assessor when I go to the assessor,he said he had sent the report two times.I talked another lady Esteen she promised to call me back today.This is not the way of handling claims.

MiWay’s response on 31.01.2012 14:58

Hi Zaphi,

Thanks for taking the time to comment. Colette has been in contact with you to discuss your concerns with you in more detail and to apologise for any inconvenience you may have experienced.

We appreciate your patience and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

ek het reeds einde November ‘n eis ingedien teen u klient C354027. nogsteeds wag ek vir die eis om goed gekeur te word.Christelle du Plooy beskuldig egter deurgans haar klient om nie op haar oproepe te reageer nie. volgens u klient het hy reeds al 9 Januarie met Christelle du Plooy geskakel. na ‘n foon oproep Vrydag 27 Januarie, het Christelle gese sy sal vandag (Maandag 30 Januarie 2012) my antwoord. dit het ook nie gebeur nie. dit is patetiese diens. hoe lank nog moet ek wag, en wie gaan vir my ‘n motor gee terwyl my motor in is vir herstelwerk. ek het u maatskappy die opsie gegee om my voertuig in die tweede week van Januarie (tot voor die skole 18 Januarie heropen het) te herstel. ek het skoolgaande kinders wat vervoer moet word en my beroep behels dat ek ‘n voertuig moet he. swak, swak diens!!!

absolutely the worst service ever from the MiWay claims department. I’ve been strugglins since end of November to get a claim finalised. poor poor service!!

MiWay’s response on 31.01.2012 9:40

Hi Colette,

We need to unconditionally apologise for any inconvenience you may have experience – please be assured that it is never out intention to frustrate you in any way! Thanks to your feedback, we have been able to identify why you did not receive feedback sooner and we have since forwarded you your settlement offer. Should you have any questions or require any further assistance, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

I am a third party trying to claim against one of your policy holder . You have messed me around for 14 weeks now. I need this to come to an urgent conclusion. This is now urgent . claim number *

MiWay’s response on 31.01.2012 9:35

Hi Irma,

Please accept our sincere apology for any inconvenience you may have experienced and thank you for taking the time to comment. We have received the two quotations from your broker to repair your vehicle and we have since made an offer. Your broker then returned the offer unsigned as the quotation had a typing error.

We have since received a new quotation and we have forwarded it to our assessor to clarify the extent of your damages as your broker insisted that we pay a higher settlement amount. Our legal department has called your broker to discuss the process in more detail and we assure you that we will provide you with feedback as soon as we’re able to.

Should you require any further assistance in the interim, please don’t hesitate to contact us.

Kind regards,
The MiWay Team

Good Morning,

I have just taken out a new policy with MiWay, and must admit i am very impressed with the level of service as well as the competitive premium i was offered.
However i have had one problem.

When i initially took out the policy i explained in detail as to the immobiliser fitted to my vehicle. I was helped by Morne, he then listed the immobiliser as “Factory Fitted”. However I was not entirely sure as to whether it was or not and nowhere in the conversation did i state that it was factory fitted.

I then phoned back to try and find out whether or not it was considered “factory fitted”. I was asked if i fitted the immobiliser myself and stated that I did not fit the immobiliser myself and received the vehicle with the immobiliser already fitted.
When i phoned back i stated that i was taking the car for the necessary inspection soon i was told that i must just ask them to clarify the details around the immobiliser for me.

Now initially the only option for an inspection center i was given was a GlasFit.
And when i arrived at Glasfit i was informed by them that they are not allowed to check the security system as part of the inspection. So this morning i phoned to find out what exactly i am supposed to do, as well as to why i was told initially to take my vehicle to glasfit and that that was fine, the respone i received was that If the immobiliser is viewed as “factory fitted” then it does not need to be tested and the inspection may be performed by glasfit. And that if i am unsure i need to take my car to be fully inspected again at a different inspection center that can test the immobiliser.
I must admit though that the fact that i now apparently need to take my car somewhere else, again, to be inspected fully, again, Is rather irritating. With no clear indication as to what i should have done in the first place, because even when i phoned to query whether my immobiliser should be listed as factory fitted or not i was told to query it at the inspection(with glasfit). The different answers i have been receiving are not comforting.
I feel that me taking my vehicle to inspected at a Glasfit as directed appears to have been a waste of my time, but i was told this morning that “the inspection doesn’t take very long”. Now that is prefectly true, however organising to get there and have the time especially during the week is not a simple task when one works full-time as do most people.

Now I simply wish to know what exactly i need to do to as this point to ensure that my vehicle is covered completely and everything that needs to be checked has been checked. Whether or not i need to get my immobiliser tested or if it is not necessary due to the fact that it is working and that i received the vehicle with the immobiliser and did not fit it myself.
I do not want something to happen and then to be told that I am not covered because i didn’t do something or the other. I hope you can understand my predicament and help me clear this up as simply and easily as soon as possible as my cover comes into effect on the 1st of February 2012. Hence a fair degree of urgency.

MiWay’s response on 31.01.2012 12:05

Hi Andrew,

We need to unconditionally apologise for any inconvenience we may have caused you by providing you with conflicting bits of information. Stephany has been in contact with you to address your concerns with you in more detail and to walk you through the process of what needs to be done moving forward.

We’re pleased to report that she has also sent you the details of where your vehicle needs to be inspected and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

I called in this afternoon to report my car accident – I was shocked to hear that I needed to give permission to be check with ITC for my claim to be logged especially since I have been paying premiums for so long and have never faulted on my payments. I just feel whether or I have a judgement should’t have nothing to do with my insurance cover. I disagree with the principle!!!!

MiWay’s response on 30.01.2012 9:04

Hi Nobuntu,

Thanks for your comment and the opportunity given to respond. Dorette has called to explain why it is important to validate your claim and we’re pleased to report that you are happy with the reasons why.

We’re sorry if we have caused you any frustration and we urge you to contact us should you require any further assistance.

Kind regards,
The MiWay Team

Hi i recently took out insurance for my cell phone with MIWAY.My policy was only active for 2 months and i needed to claim,i am so impressed with the service i recieved I recommended all my colleagues and friends and family join this fantastic FAMILY.Miway stills to what they say…MIWAY U *ROCK*

MiWay’s response on 27.01.2012 16:36

Hi Jo-ann,

We’re sorry to hear about your incident and we’re happy that we were able to assist. Thanks for taking the time to share your positive experience with us – we’ll be sure to pass your kind words on to our team for making your claiming experience a more tolerable one!

Best regards,
The MiWay Team

I would like to congratulate Henry Shongwe on the brilliant service that he gave me…HE IS DEFIANTLY my HERO in miway….I will never work with any one els….fast and productive and EXCELLENT service….I hope he receives the credit he deserves from Miway..Thank you very much Henry   

MiWay’s response on 27.01.2012 16:29

Hi Henri,

Wow – what awesome feedback! It makes us happy to hear that our team is so enthusiastic about delivering awesome service and we will be sure to give Henry the recognition he deserves for making your day!

Best regards,
The MiWay Team

Warren Jaggels…WOW!!
Sooooo impresed! Thanks for making my day with your kindness and the gift! REALY great service, advise and help!

MiWay’s response on 27.01.2012 16:24

Hi Renette,

Wow indeed! Thanks for taking a moment out of your day to share your positive feedback with us, we really appreciate it!

Best regards,
The MiWay Team