MiWay has been awarded the prestigious
Ask Afrika Orange Index Service Excellence Award!
Currently in its 11th year, the Orange Index is South Africa’s largest service excellence benchmark, identifying the country’s top service-oriented companies.
Ask Afrika’s research provides unparalleled insight into the views of South African consumers on service delivery; the gap between customer expectations and actual experience; and identification of specific performance areas ranging from excellent to incompetent.
Thanks so much to all MiWay clients for your vote of confidence!
For more reasons why so many people are choosing MiWay, please read below!
How transparent are we?
Each and every comment (bad or good) is published here without prejudice and forwarded to our management team. Put us to the test!
Don’t need to submit a Compliment or Complaint just yet?
Are you looking …
- For “Do Not Tow” stickers?
- For your policy documents to be emailed to you?
- To amend your policy?
- For an answer to a query on your policy?
For any of the above, please click here to notify our Client Services department directly.
Good Morning,
I’ve been assisted by Ms. Innocentia Kgano on 28 February 2012 regarding changing my car policy from business use to personal use.
She was very helpful, patient and friendly.
Thank You,
Khensani Sihlangu
MiWay’s response on 28.02.2012 9:48
Hi Khensani,
Thanks for taking a moment out of your day to give us such great feedback for Inno! We’ll be sure to share your compliment with her.
Best regards,
The MiWay Team
02.28.12 at 8:52 am
I love the intro line “how can we make you smile” ! Please change it to “how can we frustrate you and make you scowl”. To much yada yada not enough follow through.
MiWay’s response on 28.02.2012 11:34
Hi Robin,
Thanks for your comment. Vivian has been in contact with you and she is in the process of resolving your concern. In the interim, please accept our sincere apology for any inconvenience you have experienced.
Kind regards,
The MiWay Team
02.28.12 at 8:46 am
I have been “robbed” by one of your unscrupolous over ambitiuos consultants. How can deuct money from me for a policy I don’t yet have?
MiWay’s response on 28.02.2012 9:48
Hi Annette,
We need to unconditionally apologise for our error and we assure you that it is never our intention to inconvenience you in any way! Thanks for your comment and for the opportunity given to respond, we really appreciate your patience while we fixed our mistake. Vivian and Ricardo have been in contact with you to confirm that we have arranged for your premium to be refunded and to explain the process moving forward.
Please don’t hesitate to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.28.12 at 8:42 am
i would like to thank you guys for the service that i got from miway it was supper compare to the last time when i had a problem.i would like to thank Johan and Moses keep up the good work guys,i hope that you are appriciated for the good service that u provide to clients.a big thumbs up to you two guys thanks
MiWay’s response on 27.02.2012 21:38
Hi Gertrude,
We’re sorry to hear that not all of your MiWay experiences were as awesome as this one was and we assure you that we value your feedback. Thanks for taking the time to comment and for showing recognition where it is due.
Best regards,
The MiWay Team
02.27.12 at 9:20 pm
BAD SERVICE – how do you keep a client on hold for 8minutes??? This is totally unacceptable, I called to enquire on a simple thing as excess and then I was put on hold for that long??? what are you running, old mainframes, come on!!
MiWay’s response on 27.02.2012 21:43
Hi Lebogang,
Thanks for your comment. Pamela has been trying to contact you, but she has unfortunately not been able to reach you. She will keep trying, alternatively you may call us on 0860 64 64 64 at a time which is more convenient to you.
In the interim, please accept our sincere apology for any inconvenience we have caused you and please be assure of our commitment to keep our promise of delivering awesome service at all times.
Best regards,
The MiWay Team
02.27.12 at 4:07 pm
Excellent service – we had Glasfit phone in 15min to confirm that the car must be brought to repair the chips.Thank You!
MiWay’s response on 27.02.2012 21:45
Hi Ronnie,
Wow – what an awesome experience! Thanks for sharing.
Best regards,
The MiWay Team
02.27.12 at 3:32 pm
just want to appreciate i’ve sent my comment and spoke with Mr.Sechaba in the morning and he promise to come back to me. he did come back to me and explain everyth to me and i’m covered. i appreciate that
MiWay’s response on 27.02.2012 21:46
Hi Micah,
Thanks for taking the time to comment on great service!
Best regards,
The MiWay Team
02.27.12 at 3:06 pm
I have been trying to change to my policy since this morning, but there seems to be a problem on the system. I have requested callbacks and EVENTUALLY when someone phoned me we got disconnected and they haven’t called me back since. I am really not getting the service I am used to.
MiWay’s response on 28.02.2012 9:36
Hi Karel,
Krystal has been in contact with you and we’re pleased to report that she has assisted you with your policy amendments and she has also sent you your updated policy schedule. Please accept our sincere apology for any inconvenience caused and please be assured that it is never our intention to frustrate you in any way.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.27.12 at 2:33 pm
The service at miway is terrible. Being a client at Miway sucks. I was given incorrect info and the way you guys advertise is a big fat lie. I am cancelling my insurance . They never sorted my claim instead made me pay a huge bill. I have wasted my time, money. You guys will say anything even lie to a a client but when help is needed we have to make numerous calls. I would like to thank Sonja for trying to help.
MiWay’s response on 28.02.2012 15:52
Hi Merle,
Thanks for your comment and for the opportunity given to look into the matter for you. Colette has been in contact with you to discuss your concerns with you in more detail and to apologise for the lapse in service you have experienced.
Should you have any further questions or queries, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.27.12 at 2:28 pm
Geagte Heer
Ek is beslis nie gelukkig met die diens wat ek van Miway ontvang nie. My eis en al die dokumente soos versoek, is al op 30 Januarie gefaks en tot op hede het niemand my nog gekontak nie. Ek moet kort kort skakel om te hoor wat die status van my eis is en ek word nie op hoogte gehou nie. Claim nr. 361658. Dit alles laat n bitter smaak in my mond en ek wonder of iemand nou wakker gaan skrik?
Groete Mev. van Biljon
MiWay’s response on 28.02.2012 10:26
Hi J.G. van Biljon,
Ons is jammer dat die finaliseering van U eis en lank neem en dat U nie gereeld terugvoering van ons af ontvang het nie. Die eis wat U teen MiWay ingedien het is ‘n delituele eis, en is gebaseer op die skadevergoedings reg. As gevolg hiervan dra U die onus om U skade en die meriete van die aangeleentheid te bewys. MiWay probeer U bystaan waar ons ookal ons kan, maar ongelukkig is dit ‘n baie ingewikkelde en tydrowende regs proses. Ons bevestig dat die aangeleentheid met U bespreek is en dat ons steeds wag vir U voertuig se registrasie dokumente soos bespreek. Sodra ons dit ontvang, sal ons U eis kan finaliseer.
Vriendelike groete,
Die MiWay Span
02.27.12 at 1:57 pm
My vehicle was towed to a VW dealership. Miway informed me that it was towed to VW hatfield. I then contacted VW hatfield and they said that the vehicle is not there. I then contacted Miway again and they informed me that the vehicle was towed to Mcarthy Menlyn. I contacted them and they also informed me that the vehicle is not there. I contacted Miway again and they said that they will get back to me and tell me where the vehicle is located. Now I have been struggling to find out where my vehicle is since 8am this morning and it is 11 am with no success. So Miway is not fast and sufficient. How can nobody tell me where to locate my vehicle?
MiWay’s response on 27.02.2012 21:37
Hi Andre,
We’re really sorry for the misunderstanding and for any inconvenience you have experienced as a result. Thanks to your feedback, we have been able to locate your vehicle and we also identified the reasons you were initially given incorrect information as to where your vehicle was.
Thanks for taking the time to comment and for the opportunity given to respond and for being patient with us while we sorted out the hiccup. Should you require any further assistance, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.27.12 at 10:54 am
CONGRATULATIONS !! YOU HAVE MADE US VERY HAPPY MIWAY.
MY MOM JOINED MIWAY LAST YEAR. SHE PAID HER FIRST MEMBERSHIP SUBSCRIPTION THE WEDNESDAY AND THE NEXT FRIDAY SHE WAS INVOLVED IN AN ACCIDENT. I WAS VERY SURE THAT MY MOTHER WOULD NOT BE COVERED BUT MIWAY COVERED HER DAMAGE AFTER JUST BEING WITH MIWAY FOR 1 WEEK. THANKS MIWAY THATS TOPS.
MiWay’s response on 27.02.2012 11:25
Hi Nikki,
We’re sorry to hear of the incident and we wish your mom a speedy recovery from it! Thanks for the great feedback – we’re serious about keeping our promises to always do things your way and to deliver awesome service from start to finish.
Best regards,
The MiWay Team
02.27.12 at 10:05 am
i Micah Nkosi, i was having a policy for my car with mi way, and i did cancelled the policy in 2010. my query and concern is since then the amount is being deducted in my account each and every month without my concern. i only got an explanation today on the 27 of February 2012 that the money is for mpa,no one from mi way that have tried to explain about mpa policy to me. thanx to Mr. Sechaba because he did explain to me today on the 27 of february, so i,m still going to take the decision whether i go for it or not.
So for now i,m asking to be refunded all my money that was being deducted without my permission, and cancelled the debit order for me as from today. hoping that my concern will be considered, and u can also double check on your records because your calls are always recorded. my id no.8005155451082, please take not that i,m happy with the mi way service that is why i’ve choosen this insurance for my wife also.
MiWay’s response on 28.02.2012 9:45
Hi Micah,
Thanks for taking the time to comment. Please be assured that it is never our intention to mislead you in any way or to cause you any frustration and we’re sorry if this experience has left you feeling disappointed. Sehcaba has been in contact with you and he is in the process of resolving your concerns.
We urge you to contact us should you require any further assistance in the interim.
Kind regards,
The MiWay Team
02.27.12 at 9:32 am
Busisiwe Shabangu assisted me adequately and promptly
MiWay’s response on 27.02.2012 09:35
Hi Sibusisiwe,
Thanks for the thumbs up for Busisiwe!
Best regards,
The MiWay Team
02.27.12 at 9:07 am
Very quick and efficient. They use Glassfit/Bryanston who also responded immediately and had my window ordered within the same day. Thank you Miway for your proffessional response and using proffessional fitment centres.
MiWay’s response on 27.02.2012 09:33
Hi Debra,
We’re thrilled that your claim was as hassle free as it should be and that your windscreen was replaced in record time. Thanks for the lovely compliment, we really appreciate it!
Best regards,
The MiWay Team
02.27.12 at 7:04 am
I battled to get assistance from Miway,the first lady reveived my call had no interest to assist me.Thanks to Sonia deserve to there and take Miway up.
MiWay’s response on 27.02.2012 09:30
Hi Minious,
Thanks for your comment. We’re sorry to hear that your initial MiWay experience was not up to standard and we assure you that we value your feedback. We will be sure to pass your compliment on to Sonja and show her the recognition she deserves for changing your mind about us.
Best regards,
The MiWay Team
02.26.12 at 8:59 pm
Please update you jingle when putting clients on hold. It sounds like a demon!
MiWay’s response on 24.02.2012 12:02
Hi JC Steyn,
We’re looking into it and we will be sure to fix any glitch we find.
Kind regards,
The MiWay Team
02.24.12 at 10:41 am
Good Miway, Pamela your miway email address of (Pamelagmiway.co.za) is not recognized, can you please email me your email on my email address.
MiWay’s response on 24.02.2012 10:21
Hi Mpho,
Pamela will forward you an email that you can respond to soon, alternatively please try her on QondileG@miway.co.za.
Kind regards,
The MiWay Team
02.24.12 at 7:47 am
TODAY ,23RD FEB YOUR PERSON PHONED ME AS I LEFT A MESSAGE TO CALL WHICH WAS PERFECT ,BUT SPEAKING TO A LADY AND EXPLAING MY PROBLEM SHE TRANSFRED ME TO THE RELEVANT SECTION ,BUT JUST PLAYING PHONE MUSIC AND EVENTUALLY NO ONE SPOKE TO ME AFTER THE FIRST DISCUSSION .I AM VERY DISAPPOINTED AS I AM YOUR CLIENT WHO IS HAVING A POLICY .MY ID IS *. I FEEL LIKE CANCELLING .
MiWay’s response on 24.02.2012 09:49
Hi Habib,
Thanks for taking you time to comment and please accept our sincere apology for any inconvenience you have experienced. Carol has been in contact with you and assisted you with your policy amendments. She has also forwarded you an updated policy schedule and we urge you to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.23.12 at 8:57 pm
Suze Kempen for president!!!!!
MiWay’s response on 24.02.2012 10:14
Hi De Wet,
It sounds as if Suze made your day
Thanks for sharing!
Best regards,
The MiWay Team
02.23.12 at 7:16 pm
Hi ther
Thank u Elsie for u’r prompt&efficient response to my claim, I had a bad experience before with one of u’r collegues but u made up for it. *hugs*
I hope NOT to contact u any time soon. Hahaha, thumbs up, u we’re awesome.
MiWay’s response on 24.02.2012 10:19
Hi Zama,
We’re sorry to hear that not all of your MiWay experiences have been as awesome as this one was! Thanks for your feedback and for taking the time to comment on great service, we really appreciate it.
Best regards,
The MiWay Team
02.23.12 at 6:14 pm
I am very please with the service that i have recently received from Miway. I do not regret changing to Miway insurance.
I dealt with different consultants from Client Services Advisor(s) to car booking consultant and they were all helpful.
Will definitely recommend my friends and fam to switch to Miway.
Ke a leboga
Thato
MiWay’s response on 24.02.2012 10:16
Hi Thato,
Thanks for the vote of confidence and for being a loyal client – we’re thrilled to hear that our team has made such a lasting impression on you.
Best regards,
The MiWay Team
02.23.12 at 2:27 pm
The service with Miway is terrible. The advert on TV its all lie and I hate it I wish I can make the whole world see that is not true.I had an accident on the 07.02.2012 until today I have not find any concrete answer instead they told me that my car has been moved to SMD without my knowledge after that they lied and say they have agreed with me,though I only spoke with them on the 15th.All in all my claim is still not sorted out. Mybe we need to change the insurance.
MiWay’s response on 24.02.2012 10:12
Hi Nozipho,
Thanks for your comment and the opportunity given to respond. Monique has been in contact with you to confirm that we will be able to process the payment on your claim once we have received back the signed write off disclaimer from you.
We’re sorry to hear that you have been inconvenienced during your claim – please be assured that your feedback is valuable to us and we will use it to improve our service delivery. Should you require any further assistance, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.23.12 at 2:16 pm
Please put pressure on panel beater that YOU sent me too my car is taking way too long to repair i want MY car back TODAY refer to mail copied to Sonia (Botes) and princess@miway.co.za claim nr *
MiWay’s response on 23.02.2012 16:37
Hi Minesh,
Thanks for your comment. Sonia and Albert have been in contact with you to discuss your concerns with you in more detail and to confirm that the panel beater is assembling your vehicle. We will be sure to keep you updated and informed on the progress and we apologise for any inconvenience you have experienced.
Should you require any further assistance in the interim, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.23.12 at 1:43 pm
At first I was very upset with miway because I had to phone them on a couple of occasions because of mistakes made on my quote. Some agents were helpful and others rude. But there is one woman that made my tears turn into smile. Jenna Radar. Firstly she could help me in Afrikaans. She was so friendly. I was upset because my immobiliser wasnt approved but after talking to her and after she answered all my questions I feel so much better. It is going to cost a lot to get a better immobiliser but it’s for the best. Thank you miway. Hopefully I will have no problems further. By the way I love the advert of the old lady. ” It just jumped in front of me” Thank you for doing things my way.
MiWay’s response on 23.02.2012 13:17
Hi Marisca,
We’re sorry to hear that your initial MiWay experiences were not up to standard and we assure you that your feedback is valuable to us. Thanks for taking the time to give us such great feedback for Jenna – we will be sure to show her the recognition she deserves for making your day.
Best regards,
The MiWay Team
02.23.12 at 12:59 pm
Monique van Aardt, Rhulani Baloyi and Frans Mpolokeng you guys are rock stars and MiWay rocks!! I do hope that MiWay will accept my next car into the policy pool, I just love your work ethic
, brilliant! Now I know why we voted you the BEST company to work for
MiWay’s response on 23.02.2012 13:16
Hi Mmalenyalo ,
Wow – what an awesome compliment! Thanks for giving our team the thumbs up and for taking the time to comment on great service.
Best regards,
The MiWay Team
02.23.12 at 12:14 pm
Very Happy with the service I received from Motheo this morning, he was really helpful. Thank you very much
MiWay’s response on 23.02.2012 13:12
Hi Sipho,
Thanks for the positive review! We will be sure to pass your message of thanks on to Motheo.
Best regards,
The MiWay Team
02.23.12 at 10:34 am
Good morning Miway, I have installed a tracker in my car and you guys said i must notify you when i have installed it.
MiWay’s response on 23.02.2012 09:57
Hi Mpho,
Thanks for letting us know! Pamela will call you shortly to update your policy and we urge you to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.23.12 at 7:23 am
I borowed my car to my Friend and she had a small accident, i lodge a claim online, but what do i need to do now? car bump into a pole
MiWay’s response on 23.02.2012 09:55
Hi Elverno,
Thanks for your comment. We have referred your query to Estine and she will be in contact with you soon to discuss the process moving forward.
Kind regards,
The MiWay Team
02.22.12 at 6:54 pm
I have been with Miway since 2008 and have never claimed.In January 2011 I received a letter confirming that I will be getting the rewards,however I was told that when I phoned in to enquire about the new instalment amount my account was cancelled and a new one issued, which meant I forfeit the rewards the same month they are due. Welldome midway I will make sure all cinsure platforms are aware if how you operate
MiWay’s response on 23.02.2012 16:30
Hi Joana,
We received your instruction to cancel your policy in January and shortly thereafter you asked that we reinstate your cover. As the reinstatement occurred during the same month as the cancellation you still qualify for your MiRewards and Vivian has been in contact with you to confirm the payment method and the amount to be paid.
Thanks for taking the time to comment and please don’t hesitate to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.22.12 at 5:50 pm
Yeogesin
I want to congratulate you on your convincing skill that you used in our coversation this morning. I decided yesterday to stop my premuims with you but after your assistance I decided to continue my bussines with your company.
I hope that your skills will be appreciate.
Regards Gideon Ackermann
MiWay’s response on 23.02.2012 09:51
Hi Gideon,
Thanks for taking a moment out of your day to give us such great feedback for Yugo! We will be sure to show him the recognition he deserves for making such a lasting impression on you.
Kind regards,
The MiWay Team
02.22.12 at 5:01 pm
I have been trying to get a quote sent to me for more than a month. Is this the standard of your service and what should one expect heaven help you need some help as a result of an accident. I have supplied 2 email addresses but have received no correspondence to date
MiWay’s response on 23.02.2012 13:27
Hi Jeanine,
Samantha has called to assist you and we confirm that your quote was sent to your personal email address. An agent will be in contact with you to activate your quote as requested and we urge you to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.22.12 at 4:39 pm
My vehicle was involved in an accident. Avis delivered the courtesy car directly to me and it was sufficient for my needs. On 17/02/2012 I received an SMS indicating that my vehicle should be ready on 20/02/2012 and that I needed to make arrangements for the return of the courtesy vehicle. On the morning of 20/02/2012 I received a call from the panel beaters telling me my vehicle was in the “polishing area” but they could not confirm if I could collect it that day. At 12h03 I received another SMS indicating my car would be ready 21/02/2012. On the morning of 21/02/2012 I received another call saying they couldn’t confirm. At 12h56 I received I received another SMS indicating my car would be ready for collection 22/02/2012. I made time to collect my vehicle on Monday, I made time again on Tuesday. The meetings I had I postponed to Wednesday and Thursday. Today I was told at 12h01 that the courtesy car had to be returned by 14h30 and that I must collect my car. I was unable to move meetings today or tomorrow and called Miway to arrange that I collect my car on Friday. Miway refused to assist me with the extension of the courtesy car. They stuffed me around Monday and Tuesday and the lady I spoke to at Miway about this was very rude.
MiWay’s response on 23.02.2012 09:37
Hi Kieran,
Thanks for your comment and for the opportunity given to respond. The proposed completion time of repairs on the message you received is an indicative time and by no means final, and the message is sent to you to keep you informed on the progress of your claim.
We’re sorry if this has caused you any frustration and we assure you that it is never our intention to inconvenience you in any way! In an attempt to assist you, we arranged for your vehicle to be delivered to you yesterday and for Avis to collect the courtesy vehicle today – this way you will not be without a vehicle. Should you require any further assistance, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.22.12 at 3:46 pm
I want to upgrade my policy,will you please contact me as soon as possible.Thank you.
MiWay’s response on 22.02.2012 15:43
Hi Zaphi,
We have referred your query to the relevant department and an agent will call you soon to assist. Thanks for your comment.
Kind regards,
The MiWay Team
02.22.12 at 2:57 pm
Thanks to Miway for handling my claim in a professional way especially to Arddin
MiWay’s response on 22.02.2012 15:42
Hi Zaphi,
It’s our pleasure! We will be sure to pass your message of thanks on to Arddin.
Best regards,
The MiWay Team
02.22.12 at 2:55 pm
i would like to cancel my car insurance with my way due to financial constrants
thanks xolisa mbunyuza:*
MiWay’s response on 22.02.2012 15:39
Hi Xolani,
We’re sorry to hear that! An agent will be in contact with you shortly to see if we are able to assist you in any way.
Kind regards,
The MiWay Team
02.22.12 at 2:44 pm
I would like to commend MIway on the wonderful service I received from them. I submitted a claim with Delano not only did he tell me what is required to process the claim but he was extremely pleasant. After submitting all the requirements in a very short space of time I received a call from him stating the claim has been approved and my goods will be sent to me. This for me is what call service, my goods will be replaced and I do not have to go and collect but they will be delivered to be.
Thank you Delano and Miway you have certainly made this a great experience and I do not regret moving to you guys….Ngiyabonga
MiWay’s response on 22.02.2012 15:53
Hi Charmaine,
Wow – what an awesome compliment for Delano! Thanks for sharing your positive experience with us and for showing recognition where it is due. We will be sure to share your positive review with all those involved in making your claiming experience a memorable one!
Best regards,
The MiWay Team
02.22.12 at 2:19 pm
Hello
I have been waiting for my Policy on my Car Insurance that I have taken out with you. They said that it will be emailed to me . The reference number is * please can you email it to me as soon as possible .
Many Thanks
Miles McLeod .
MiWay’s response on 22.02.2012 15:38
Hi Miles,
Welcome to our family! We’re sorry if you have experienced any delays in receiving you policy schedule and we assure you that your feedback is valuable to us. Pamela has been in contact with you and she has resent you your documents and we urge you to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.22.12 at 2:10 pm
Totally Disgusted and disappointed in the way my claim has been handled. I have 3 vehicles, all insured with you guys. My first claim in my total time with miway and I feel really disappointed. check your records, my payments to you guys were never late. In light of this poor service, I will be moving my insurance with someone else. Davidn -0119900539 was handling my cliam and I feel that it wasn’t handled according to my expectations. I honestly expected a hassel free experience…felt like I had to beg. Thats not what I pay for.
MiWay’s response on 23.02.2012 09:55
Hi Clive,
Thanks for your comment. Karen has been in contact with you to discuss your concerns with you in more detail and to confirm that we have spoken with the panel beater to explain the urgency of the repairs. We’re sorry if you have experienced any frustration and we assure you of our commitment to always deliver awesome service.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards,
The MiWay Team
02.22.12 at 12:26 pm
The guy by the name of Ricado Zaal, Hélder me a lot, he convinced me to stay at miway after i got a better offer from Absa car insurance, he explained the type of a cover that he was willing to offer me thoroughly. am a happy client now after my premium was reduced, i wish Ricado derseves a promocional by the way he handles customers. Big up mr Zaal. i will stay with miway just becase of yor proffesinalism. Lisborn(Happy customer).
MiWay’s response on 22.02.2012 15:48
Hi Lisborn,
Thank you so much for taking the time out of your day to give us such great feedback! We are thrilled that Ricardo handled your query as efficiently and professionally as he did and that he has made such a lasting impression on you.
Best regards,
The MiWay Team
02.22.12 at 11:35 am
Thank you Ricardo Zaal for excellent service i receive from you
MiWay’s response on 22.02.2012 9:58
Hi Percy,
We appreciate the compliment for Ricardo!
Best regards,
The MiWay Team
02.22.12 at 9:06 am
Miway consultants and their seniors have been the best since i joined miway insurance. the service is good and always attend to clients’ problems quickly.miway team keep up the good work
MiWay’s response on 22.02.2012 9:59
Hi Munyadziwa,
Wow – what awesome feedback! We’re thrilled that you have found an insurer that exceeds your expectations.
Best regards,
The MiWay Team
02.21.12 at 9:07 pm
Thanks for a quick and well handeld claim !
MiWay’s response on 22.02.2012 9:59
Hi Mr de Beer,
It’s our pleasure!
Best regards,
The MiWay Team
02.21.12 at 8:48 pm
My claim was handled in the most professional and efficient manner by
Sonja la Crange-the Glasfit company has already called me to book my vehicle in.
MiWay’s response on 22.02.2012 9:59
Hi Kuben,
We’re so happy to hear! Thanks for sharing your positive service experience with us.
Best regards,
The MiWay Team
02.21.12 at 8:39 pm
Miway is just a bad copy (black and white copy with low toner) of outsurance. Your service sucks, I am leaving this nonsense. I have never been happily serviced by any of your people. I can count more than 3 incidents. Today I was left holding the phone for more than 10 min, then I was told that a message was sent to call me….I am still waiting!!
MiWay’s response on 22.02.2012 9:10
Hi Mpilo,
We are really sorry for the delay you experienced when waiting for us to call you back. Please be assured that we are committed to always deliver awesome service and we value your feedback as it allows us to improve our service delivery.
Mammuso has since cancelled your policy and we urge you to contact us should you require any further assistance or should you wish to reconsider your decision.
Kind regards,
The MiWay Team
02.21.12 at 4:39 pm
Motheo was very friendly and helpful. He gave me all the information I needed and a bit of advice on the types of Polo’s I could choose from with their features. We could all learn a few things from him about customer service. Well done Motheo!
MiWay’s response on 21.02.2012 16:30
Hi Candy,
Thanks you so much for taking the time out of your day to give us such great feedback. We will be sure to show Motheo the recognition he deserves for making your day and we’re sure that he will be as excited about your compliment as we are.
Best regards,
The MiWay Team
02.21.12 at 4:09 pm
Good day miway i would like to mension that i am a new customer and so far i am very much please with your respond please note that i was being assisted by your consultant by the name of Busisiwe Shabangu. she was very friendly and very much helpful.
thanks
MiWay’s response on 21.02.2012 16:32
Hi Brian,
Welcome to our family and thanks for the thumbs up! We’re delighted to hear that Busi is so enthusiastic about delivering awesome service.
Best regards,
The MiWay Team
02.21.12 at 3:17 pm
THE SERVICE AT MIWAY IS TERRIBLE. THE ADVERTISEMENT ON TV IS A LIE. A WHOLE DAY HAS GONE AND MY CLAIM IS STILL NOT SORTED OUT. NOW I HAVE TO RUN AROUND TO SEND DOCUMENTS AND INFO TO MIWAY WHICH THEY SHOULD ALREADY HAVE. NUMEROUS CALLS HAVE TO BE MADE TO GET A AGENT TO GIVE A PROPER ANSWER. MAYBE WE NEED TO LOOK INTO CHANGING OUR INSURANCE
MiWay’s response on 22.02.2012 09:15
Hi Rodney,
We appreciate the time you have taken to comment and we thank you for the opportunity given to respond. Colette and Sonja have been in contact with your wife as they were unfortunately not been able to reach you.
It is vital that we have the correct information noted on your policy in order to validate your claim, and we’re pleased to report that your details have been rectified. Please be assured that it is never our intention to frustrate you in any way and we’re really sorry for causing you inconvenience during your claim.
We will be sure to keep you updated and informed on the progress of your claim and we urge you contact us in the interim should you require any further assistance.
Kind regards,
The MiWay Team
02.21.12 at 2:16 pm
Surely when one request a call back, you expect a call back, which by the way I requested on Friday already. I also requested a call back yesterday, how many more time must a person request a call back for someone assist you?
MiWay’s response on 21.02.2012 16:39
Hi Chalene,
Thanks for your comment. Pamela has been trying to contact you but she has unfortunately not been able to reach you. She has spoken to Mr. Wilson in the interim and she has updated his policy as requested and she has also sent the amended documents. Please accept our sincere apology for any inconvenience you have experienced when trying to get hold of us and please don’t hesitate to contact us on 0860 64 64 64 if there is anything further we can assist with.
Best regards,
The MiWay Team
02.21.12 at 1:46 pm
Sonja la Grange,was big help,friendly and very helpful especially with the questions i had regarding the increase in premiums and Glasfit was the best,i was transported to a place of interest and fetched when my car was done and it took them one hour….Thank you so much
MiWay’s response on 21.02.2012 12:37
Hi Nomonde,
Wow – what awesome feedback! Thanks for taking the time to show recognition where it is due, we will be sure to pass your message of thanks on to Sonja.
Best regards,
The MiWay Team
02.21.12 at 10:48 am