Comments on: Motor Insurance Products

By: MiWay

MiWay — Fri, 21 Nov 2008 15:17:56 +0000

Hi Fatiema,

Thanks for your comment. Anthony from the sales department has contacted you to explain the reasons why we need to ask for so much information. He has confirmed that you are happy with his response, and that you have been successfully quoted!

We look forward to welcoming you soon,
The MiWay Team

By: fatiema

fatiema — Wed, 19 Nov 2008 11:25:58 +0000

I am absolutely disgusted at what a potential client needs to go through to get a quotation. One is subjected to all sorts of unnecessary questions that at time you are uncomfortable answering, a quotaion should be a simple thing not a lengthy process.

By: MiWay

MiWay — Tue, 18 Nov 2008 17:09:22 +0000

Hi Werner,

We are so sorry for the lapse in service that you received. We can confirm that Navanya has since called you back to quote you. Unfortunately, you are paying less than what we offered, but you accepted our apology and thanked us for our prompt repsonse!

We hope to one day welcome you to the MiWay family!

Kind regards,
The MiWay Team

By: Basetsana

Basetsana — Tue, 18 Nov 2008 15:16:04 +0000

Hi,

Hope my email finds you well and in good spirits.

I have been with MyWay now for couple of months, the registration and all that has been smooth and i have received my policy documents intact. The only concern though is that the stickers were not in the envelope, not sure how did it come about but hope it will be attended as a matter of urgency. Just read few messages above, frustrations seems to be looming from people who wants to join this dynamic insurance company. I would advice that the complaints be taken serious as they raise uncertainties for the policy holders.

Will be glad to hear from you

Thanks,

Base

By: MiWay

MiWay — Tue, 18 Nov 2008 10:41:14 +0000

Hi Ntombi,

We are trying to attend to your query and get hold of you. Please supply us with more details (contact or claim detail) in order for us to assist you with your query. We are unfortunately unable to trace your policy detail and we receive an error when we use the email address supplied. We look forward to your response.

Kind regards,
The MiWay team

By: Ntombi

Ntombi — Tue, 18 Nov 2008 05:24:36 +0000

Hi.. I am very dispondent due to the horrendous treatment that I have received from one of your consultants who is dealing with my claim. Since my car was taken by the tow company, I have battled to reach him only to receive a call from him on Friday being told that my car will be written offf. PLease outline the exact procedure that should be followed before a car is written off. Also, is it just not possible for me to get quotes on my own to fix the car?? Additionally, am I not entitled to just claim back my car and fix it myself if all else fails?? Also I would like details of the person I can escalate this matter to because not only don’t I trust the agent but I certainly feel I am being cheated HORRIBLY…. In all honesty, I will discourage any of my friends and colleagues from joining my way. You are treated with the least amount of consideration and it makes no sense because I pay for the services.

By: MiWay

MiWay — Fri, 14 Nov 2008 12:31:57 +0000

Hi Ryno,

Thank you for your comment. Sekgobola has contacted you to reassure you that we are very mindful of the hassles and frustrations clients could experience when going through a complaint process, and so we feel it is only courteous to thank them for their patience throughout their correspondence with us when resolving complaints.

Our compliments and complaints section on the website is completely transparent – a first in SA, where we show our passion for commitment to excellent service levels, and we are focused on turning those complaints around quickly and efficiently and without hassle.

Best regards,
The MiWay Team

By: MiWay

MiWay — Fri, 14 Nov 2008 11:39:50 +0000

Hi Ian,

Anthony has personally contacted you to apologise for the initial lack of service that you received. He went through your quote with you, and also resent the quote via email.
He has also listened to the call and will take the necessary action with the advisor who dealt with you.

We look forward to your call!

Best regards,
The MiWay Team

By: Werner

Werner — Fri, 14 Nov 2008 08:44:34 +0000

I got a quote from you months ago. One of my vehicles was not on your system and I was told that I will be phoned back with the correct quote. I am still waiting. If it is this much of an issue to get a quote, I feel sorry for someone who has to claim.

By: Ryno H

Ryno H — Thu, 13 Nov 2008 12:57:16 +0000

I find it interesting that in all the comments people are very impatient, but at the end of all the reply’s you say thank you for you patience. And act like great service has been delivered! Anyway…thank you kindly.