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- Frequently asked questions
- If my car got involved in an accident been driven by my friend, is Miway covers that?
- When a vehicle is repaired after an accident do they replace original parts from the agents or aftermarket parts?
- 1. What factors wil influence my rates 2. What effect on the premium of the age of the driver 3. The effect of driving experience 4. Teritorial limits 5. Limits of liability cover 6. Stated benefits 7. No claim bonus/cash back bonus? 8. Extensions to cover available 9. Excess structures 10. Vehicle usage options 11. Restrictions imposed Please can you assist me on these questions Thanx
- Are burglar guards required on a high quality double-glazed aluminium framed window and sliding door?
- Are the insurance different according to the model of the car
- Bought a car that was written off.Minor damages which can be fixed, will I be able to get insurance on my vehicle?
- Can a person under 25 year’s old with a valid learner driver license drive my vehicle while accompanied by me, the regular driver? and will MiWay pay the full claim if this person is involved in a MVA and there is claimable damage caused to the vehicle?
- Can I insure a stolen and recovered vehicle with MiWay
- Can I re-instate my policy with MiWay if I cancelled it before?
- Can my age affect my premium, specifically if I am a young driver?
- Do home owners policies generally cover damage to property (autos) by rodents? How about auto comphrehensive policy?
- Do I have to pay for towing and storage costs? How long does a claim take?
- Do I need to be a MiWay client to have a MiDriveStyle device?
- Do I qualify for a reduction in my premium once I have turned 25?
- Do you cover electric appliances for lightning damage, things like a radio and Tv?
- Do you have to pay additional excess if you are between 25 and 30 years of age? For vehicles under R150 000, will additional excess have to be paid if a tracking device is not fitted?
- Do you have to pay excess on a chiped windscreen repair if you have comprehensive cover with MiWay.
- Do you insure people under 25 years of age and they drive high performance cars?
- do you insure vehicles that have been rebuilt
- Do you use the tracking device in my car to decide the outcome of my claim ?
- Does a car have to be registered to purchase insurance?
- Does MiWay also charge more, simply because you’re a new driver or that you have just received your licence???
- Does MiWay Insure Code 3 (Rebuilt) Vehicles? and if so, will the premiums / excess be higher than a normal car of that model/year?
- Does MiWay insure older vehicles?
- Does miway offer a “bucks back” offering? do you receive your premiums back after a year?
- Does MiWay offer insurance for rental vehicles. a small fleet for both privately and company owned vehicles.
- Does Miway provide cover for Motorcycles or not?
- does your ansurance include a trackor … we assume you meant … does a car insurance policy from MiWay include a vehicle tracking system?
- Good Day I was insured with my way and I was involved in a car accident but in that month I never pay the car insurance because I was rentrenched at work. When I was involved in an accident I was not wrong the other guy was wrong but the problem is that I can’t even get hold of him because he gave me the wrong number but luckly I take his registration number plate of his car. What I want to know in this situation what must I do
- Good day some one at MiWay called me for insurance but one question are MiWay taking my insurance over from where i am insure for more than a year will MiWay go on with my insurance or should i start over with MiWay and lost my year insure
- Good Day. I am currently insured with MiWay and was recently involved in an accident with someone who is not insured. None of us admitted to guilt as we were not sure who was to blame for the accident. He was coming out of a parking bay on the left hand side of the road and I was traveling down the road in the middle lane,I then changed to the far left lane and that’s when the accident happened. Who is liable for the cost of repairs in a case like this?
- have a car but , don’t have a licence at the moment.How can i insure my car for the time being till i get my licence.
- Hi Currently have a policy with you. I am considering buying another car and might need to make my wife a regular driver on my existing car. She is Italian and does not have a South African identity document, can I make her a regular driver? If so, how do I go about it?
- Hi i’ve heard a number of stories about assessors valueing certain items in one’s household contents by using a formula. e.g. for clothing they decide on your most common label like Edgars and then they value R100 per item multiplied by the number of hangers in one’s cubboard. This doesn’t sound logical. Once I have a long list of every item in my house, how do i know that i’ve attached the right value to them? another example is the tv unit that i made myself. The materials cost me about R1000 but what would an assessor value it at? do i submit my list of items to you or do i use it as a guide to give you a final number. My concern is if i claim, will an assessor have another opinion on my valuation and will I be left short paid. Your advice will be much appreciated. thanks. P.s. i have a garden shed in my couryard in my complex. it has my garden tools, golf clubs and some power tools in it – all locked with a padlock. Will this be insured?
- Hi I’ve recently started upgrading some electronic systems in my home for example: my computer. Now i have been wondering if there is a cover that would allow cover for these thing in respect to inflation and availability of these thing so that in the event of a unforeseeable situation i can be covered in full to the extend of what i had.Will it also be possible to cover this with inclusive aspect of natural forces of god?
- HI IF I GOT A SHORTFALL INSURANCE WITH MIWAY AND THE OTHER INSURANCE COMPANY AND I AM BEING IN A SUTUATION THAT MY CAR IS A WRITEOFF ,AND COMPANY IS PAYING IT OFF .IS MiWAY GOING TO PAY ME BACK THE MONEY THAT WAS SUPPOSED FOR THE FINANCE HOUSE
- Hi there, i am currently insured with one of your competitors and have received an increase of 18% on my premium after a year – I think that this is a ridiculous amount, therefore i am looking to change insurance companies however would need to know what premium increase to expect before signing a contract?
- Hi,if a car was hijacked and the insurance pays the bank the market value and there is a shortfall of which the client has to pay the back so I Just want to know what happens if the car is later recovered,what benefits will the client get and does s/he still has to pay the shortfall amount?
- How can I obtain a list of the ratings that different cars and models are measured by? I’m returning to SA and want to buy vehicles with the lowest rating…not to save money with MiWay…but to be safe!
- How do I determine the value of my household contents.
- How do I differentiate between private and business use?
- How do I know if my car has been insured for retail value or the market value?
- How long do I need to be insured with Miway before they will pay out if I am in an accident?
- how long does it take you to pay out after i have been in a accident?
- how long does Miway take to finalise/ authorise claims
- How much will you charge for insuring a brand new car for a first time driver?
- I am 23 years old, and bought a 2009 car in June. All the insurance companies are very expensive and all are telling the same story of being young and being a high risk. Does Miway have special cover for young adults?
- I am insured with MiWay and was hit by a delivery truck while leaving a parking lot. how do i go about making a third party claim against his insurance. I have reported a claim to MIWAY and submitted a case number – do i now make this third party claim against his insurance through MIWAY? Also, I depend on my vehicle for work and am worried that this process will take long and i wont get my vehicle back sooon ! What do i do?
- I am just curious what it would cost me per month if I had to insure the contents of my small flat. I have bachelor flat and contents is say R15k How much would that be roughly a month?
- I am no longer insured by MiWay. What happens to the Zhaker unit?
- I cannot find my prescription sunglasses, to what extent are they covered on my household contents section.
- I do have a policy with MIWAY, and I was involved in an accident with the third party who does not have an insurance, do I have to lodge a claim with my insurance and claim the excess from the third party or do I just pay an excess then MIWAY will follow up with the third party?
- I don’t have household insurance, but would like to insure a laptop. What is my best option?
- i have 2000 model car,can i insure it
- I have a 4×4. If i wish to use it off road is the premium higher than if I don’t.
- I have a thatch roof rondawel attached to my house. Can you provide insurance? The house is on a farm in Elgin
- I have a vehicle that is imported from Lesotho but cannot be registered in South Africa and need to insure the vehicle in South Africa because i live here. It is for my personal use.
- I have been in an accident this month and according to my insurance my debit for this month have not been paid, don’t know how. I have a good stable job. They said that i am not covered for this month and therefore cannot fix my car. I want to switch to MiWay outsurance this coming month, would they be able to help me fix my car or not?
- I have bought a brand new vehicle in Feb 2009 which I insured with MiWay,it went for its first service of 15,000km and they suspecting that there is a fault with the gearbox they do not have a courtesy vehicle, if we do not have any other option can miway help us with a courtesy vehicle while our vehicle is being repaired.
- I have heard that there is insurance that pays the outstanding amount on your finance agreement should your car be written-off and the insured value your insurer pays to settle a claim is less than the outstanding amount?
- I have insured 2 cars with my way and would like to know if I can add my cellphones onto the cover?
- I have items in my household which i have lost receipts for which i have had for years. Eg TV . How do i cover them with my way and how does MIway decide on the value of these items?
- I have second hand alfa romeo with 70k km on the clock. i understand i have to have the inspected to determing premium and all, but i just want to know the range of price if paid R43000 and everything else is in ideal condions, i.e, my age, driving experience and all other factors. I just want to have an idea of the lowest and/or highest possible i can be expected to pay.
- I have the insurance policy from miway called light wheels. What exactly does this cover?
- I just want to find out that your Credit Life product, does it only cover car finace debt or can it cover any loan debt as well?
- I live with 2 friends in a flat. How do I go about insuring my household contents?
- I recently hit an animal on the road and it damaged my car. Will I be able to claim for the damages? I have comprehensive car insurance with MiWay.
- I stay in a rented flat can I still get house insurance even if i don’t own the property.
- I want to know if i can use any panel beaters, etc if my car is in an accident or do miway provide specific people.
- I was involved in an accident which was my fault. I have no insurance, and the other party brought me a quote from panel beaters which he wants me to pay (R5,383). He says he does not want to claim from the insurance as they have claimed for 2 vehicles this year already and another claim will increase his premium by 8 or 9 thousand rand. If I admit that the accident was my fault, why would his premium be increased?
- I would like to determine the Retail & Market Value of my vehicle, however unsure where to find this information!
- I’ve got a valid learners license up until later next year (2010) and I’m busy with my driver’s license so can I insure my car with you guys, if yes can you tell me how do I go about that.
- If I have a cover with Miway and included the car hire option. When my car breaksdown due to machanical/electrical faults which were so serious that my Service Centre cold not repair and require a specialised auto electrician, Can I get car hire whilst my car is being attended to?
- If I have a policy with Miway and want to cancel it, what is the procedure and what are the implications of cancelation?
- If i have car hire on my policy, and it’s for 20 days? Am i right buy saying that which ever one comes first, the 20 days or the finalization of the claim, then you need to return the hired vehicle. When is the claim finalized, after payment is made or what?
- If I insure my vehicle through Miway for replacement value and I have an accident within the same year, eg within 6 months. If my repair cost of the vehicle is eg. R105000, and I purchased the vehicle for R190000, although full retail at the time was R195000. There will be no trade or book value other than the original price of the vehicle at the time of purchase. What ‘retail andor replacement value’ will be used to finalise my claim? Will the vehicle be written off or repaired? And why?
- If I insure my vehicle with Miway, and it does not have a tracking system, or alarm/immobiliser installed, but I have the afore mentioned installed at a later stage, how would it impact my premium? Will it be reduced, or is the premium set at the time of insuring? Thank you for your time.
- if my side mirror gets hit by a passing motor bike driver, and the cost is less than my excess how will the claim be handled. keeping in mind that i have no details of this guy as he drove off and also didnt have a number plate.
- If petrol in stead of diesel was put in a car, does the insurance cover the damages?
- if you claim and you have a courtesy car for 30 days, why do you have to take the car back on the same day you recieve the vehicle back? Surely we pay it every month and should be able to keep the courtesy car for the 30 days max? pls explain?
- In the event of a theft claim, will you require invoices/receipts for the goods that have been stolen? please advise.
- Is it compulsory to have a “Tracker” device installed with miway cover and what device do you install? What is the functionality of this device?
- Is it compulsory to have an immobiliser in your car to get car insurance?
- Is it true that MiWay has different access amount, depanding on what time of day the accident took place, and the day of the week (i.e weekend. Also is it true that you give low premiums to attract new client only to increase the premiums extensively at the next review period.
- Is it true that my marital status can affect my car insurance premium?
- Is MiWay insurance specifically for woman?
- Is My way availible to contact on public holidays?
- is mymotor warranty free with all vehicle insurance?
- Is the 3rd party also insured? If I were to hit into another vehicle will my insurance pay for the other vehicles repairs as well as mine?
- my brother bought a car and i am the regular driver. can i insure the car or does he have to?
- my husband drove my car and got in an accident. he is not the regular driver, but he is older than 24. what is the excess going to be – R2500 or R5000?
- My husband hit a post at the car wash and it left a dent in the front of our truck I decided not to claim it in my insurance but now I regret it. Is it too late to claim it even if I got our truck fixed? but I do have a receipt to prove that it was damaged.
- my vehicle was involved in an accident while being driven by my spouse who is not a regular driver and has a learners’ license. There was another fully licensed person in the car at the time of the accident. Will MiWay repair the vehicle
- My vehicle was written off after a MVA. The insurer paid out the retail value. The vehicle was purchased in 2006 and had 16000 kilometers on the clock. I want to know how is the retail value worked out? How will i know the payment is correct? And is there compensation for the low kilometers? Do most insurers work on the retail value? I have comprehensive cover. Regards
- once my claim has been approved, when is my excess balance due?
- Our Fridge has packed up, with all the bad weather I am not sure if it is due to lightning – what do I need to do to find out if we have a claim?
- Should i be stuck on the road over the weekend, will MiWay ask me to pay the tow truck on the spot or is that included on the insurance monthly premium?
- What are the different types of car insurance?
- What do I do if I cannot remember the call centre number?
- what does it mean when they say 20% residual amount is R20 000?
- What factors are taken into account in determining what car insurance premium I pay?
- What happens if i don’t take my car to an Inspection?
- What happens if I sell my vehicle?
- What happens if I was involved in an accident and the car was written off, but according to my panelbeater, the car can be fixed?
- What happens if my car is stolen? Written off, etc? Is there a waiting period for stolen cars? Is there a waiting period for cars that are write offs?
- What happens if the MiDriveStyle device (Zhaker) is damaged in an accident?
- What happens in the case where someone hits another car while they have been drinking and driving? Does the other person go to their own insurance company? Does third party pay for the other persons car? Please advise.
- What happens in the event of a claim if I undervalue my household contents?
- What happens in the event of a claim, if I over insured my household contents?
- What happens on the anniversary of the premium?
- What if I don’t have a driver’s licence but I’m in the process of obtaining one can I still insure my car with you and what will be premium be?
- What is a Zhaker and what does it do?
- What is an excess?
- What is Insurable Interest?
- What is the “standard time frame” of which you pay out?
- What is the difference between business use and professional use on motor vehicle insurance?
- What is the difference between limited and comprehensive car insurance?
- What is the difference between the retail and the market value of my vehicle?
- What is the difference between the retail, trade and the market value of my vehicle?
- What is the difference between theft/hijack cover and additional theft cover? Also why is it compulsory to take the R25k accident benefit. Can you please explain.
- What is the notice period if I want to cancel my policy?
- What kind of luxury car do you rent for your customers as courtesy cars
- What procedures must be followed should a policy need to be cancelled,i.e. vehicle sold? Can it be cancelled with immediate effect or must there be a 30 day notice period. Can it be done telephonically? Will premium for the month paid be refunded?
- What would happen if my house gets flooded, and I tried my humanly best and managed to save most of my possessions, what if I do not have anywhere to move it to and limited time to move it and due to exhaustion decide to just give in would my claim be repudiated?
- When my vehicle is damaged in a collision, can I have it repaired at the panel beater of my choice?
- Where about are your inspection outlets?
- Where do I take my car to be inspected?
- Where should I take my vehicle for inspection? I am based in Midrand.
- Who underwrites MiWay and how long have you been in operation, please?
- why do all other companies offer 24 hour household, medical and legal assistance with the motor policy except MIWAY? I was under the impression that its included aswell.
- Why do I have to pay a car insurance excess even if it was not my fault?
- Why do I need to take my vehicle for inspection?
- Why do women pay less for insurance?
- Why do you say that MIWAY does not penalise you when your a young driver on tv,but on your website its stated otherwise?
- Why does my premium increase every year even though the value of my car is depreciating?
- Will I be covered in the event that my home contents are damaged due to a power surge?
- Will you still insure my car if i had been sequestrated? 7 years ago
- would my excess differ when i get an accident outside south africa
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