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One of the clearest indicators of whether an insurer consistently treats customers fairly is its performance in independent reviews conducted by the National Financial Ombud Scheme South Africa (NFO).",[1632],{"start":1633,"end":1634,"type":219,"data":1635},239,290,{"link_type":81,"url":1636,"target":138},"https://www.miway.co.za/claims",{"type":73,"text":1638,"spans":1639,"direction":76},"The newly released National Financial Ombud Scheme South Africa (NFO) 2025 Annual Report highlights Miway's continued commitment to fair, transparent, and customer-focused decision-making. 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Instead, it reflects an insurer's ability to make sound decisions from the outset.",[],{"type":73,"text":1696,"spans":1697,"direction":76},"Every claim and complaint presents an opportunity to ensure customers are treated fairly while balancing policy conditions, legislation, and the specific circumstances of each case.",[],{"type":73,"text":1699,"spans":1700,"direction":76},"When these decisions are independently reviewed by the Ombud and remain largely unchanged, it reinforces confidence in the insurer's governance and decision-making processes.",[],"article_content_text$78e3be74-f693-435d-92c6-3b4b135bf84f",{"variation":1624,"version":1625,"items":1703,"primary":1704,"id":1728,"slice_type":1652,"slice_label":9},[],{"heading":1705,"content":1706,"link_heading":1650},"Independent oversight builds consumer confidence",[1707,1710,1713,1716,1719,1722,1725],{"type":73,"text":1708,"spans":1709,"direction":76},"The National Financial Ombud Scheme South Africa operates independently of insurers and applies principles of fairness, transparency, and impartiality when resolving disputes.",[],{"type":73,"text":1711,"spans":1712,"direction":76},"Its role is not to favour insurers or customers but to determine whether claim outcomes are reasonable based on:",[],{"type":1665,"text":1714,"spans":1715,"direction":76},"Policy terms and conditions",[],{"type":1665,"text":1717,"spans":1718,"direction":76},"Applicable legislation",[],{"type":1665,"text":1720,"spans":1721,"direction":76},"Available evidence",[],{"type":1665,"text":1723,"spans":1724,"direction":76},"Principles of fairness",[],{"type":73,"text":1726,"spans":1727,"direction":76},"This independent oversight provides South African consumers with additional confidence that complaints are assessed objectively.",[],"article_content_text$3d77672f-1df3-4a5f-9c12-43f4e8e2ef7f",{"variation":1624,"version":1625,"items":1730,"primary":1731,"id":1758,"slice_type":1652,"slice_label":9},[],{"heading":1732,"content":1733,"link_heading":1650},"A robust decision-making process",[1734,1737,1740,1743,1746,1749,1752,1755],{"type":73,"text":1735,"spans":1736,"direction":76},"Miway's consistently low overturn ratio reflects a deliberate approach to claims and complaint management.",[],{"type":73,"text":1738,"spans":1739,"direction":76},"Every decision goes through multiple levels of review to ensure:",[],{"type":1665,"text":1741,"spans":1742,"direction":76},"Fairness",[],{"type":1665,"text":1744,"spans":1745,"direction":76},"Consistency",[],{"type":1665,"text":1747,"spans":1748,"direction":76},"Compliance",[],{"type":1665,"text":1750,"spans":1751,"direction":76},"Transparency",[],{"type":1665,"text":1753,"spans":1754,"direction":76},"Appropriate customer outcomes",[],{"type":73,"text":1756,"spans":1757,"direction":76},"This governance framework helps ensure decisions remain aligned with both policy wording and the principles of Treating Customers Fairly (TCF).",[],"article_content_text$2ac252c9-71ca-42a3-9e38-1f36e1591ee6",{"variation":1624,"version":1625,"items":1760,"primary":1761,"id":1791,"slice_type":1652,"slice_label":9},[],{"heading":1762,"content":1763,"link_heading":1650},"The role of service providers in the customer experience",[1764,1767,1770,1773,1776,1779,1782,1785,1788],{"type":73,"text":1765,"spans":1766,"direction":76},"An insurance claim often involves more than interactions with the insurer alone.",[],{"type":73,"text":1768,"spans":1769,"direction":76},"Repairers, assessors, contractors, and other service providers all contribute to the customer's overall experience.",[],{"type":73,"text":1771,"spans":1772,"direction":76},"Factors such as:",[],{"type":1665,"text":1774,"spans":1775,"direction":76},"Repair quality",[],{"type":1665,"text":1777,"spans":1778,"direction":76},"Turnaround times",[],{"type":1665,"text":1780,"spans":1781,"direction":76},"Communication",[],{"type":1665,"text":1783,"spans":1784,"direction":76},"Professionalism",[],{"type":73,"text":1786,"spans":1787,"direction":76},"can significantly influence how customers perceive their insurer.",[],{"type":73,"text":1789,"spans":1790,"direction":76},"Miway recognizes that customers judge the complete experience not just the insurance policy",[],"article_content_text$aaf3f27d-e663-46ce-bd6e-25040256427d",{"variation":1624,"version":1625,"items":1793,"primary":1794,"id":1818,"slice_type":1652,"slice_label":9},[],{"heading":1795,"content":1796,"link_heading":1650},"Taking accountability beyond the policy",[1797,1800,1803,1806,1809,1812,1815],{"type":73,"text":1798,"spans":1799,"direction":76},"Rather than distancing itself from third-party service providers, Miway takes accountability for the entire claims journey.",[],{"type":73,"text":1801,"spans":1802,"direction":76},"Performance across its service provider network is continuously monitored through:",[],{"type":1665,"text":1804,"spans":1805,"direction":76},"Customer feedback",[],{"type":1665,"text":1807,"spans":1808,"direction":76},"Service quality reviews",[],{"type":1665,"text":1810,"spans":1811,"direction":76},"Performance monitoring",[],{"type":1665,"text":1813,"spans":1814,"direction":76},"Ongoing intervention where standards are not met",[],{"type":73,"text":1816,"spans":1817,"direction":76},"This commitment helps maintain consistent service standards throughout every stage of the claims process.",[],"article_content_text$3b335fa6-da48-46d8-af07-e0e45b03905f",{"variation":1624,"version":1625,"items":1820,"primary":1821,"id":1836,"slice_type":1652,"slice_label":9},[],{"heading":1822,"content":1823,"link_heading":1650},"Learning from every customer interaction",[1824,1827,1830,1833],{"type":73,"text":1825,"spans":1826,"direction":76},"No insurer can completely eliminate complaints.",[],{"type":73,"text":1828,"spans":1829,"direction":76},"What matters is how concerns are addressed and what improvements are made as a result.",[],{"type":73,"text":1831,"spans":1832,"direction":76},"Customer feedback and Ombud outcomes provide valuable opportunities to strengthen internal processes, improve customer experiences, and reinforce fair decision-making.",[],{"type":73,"text":1834,"spans":1835,"direction":76},"Miway views every complaint as an opportunity to learn, improve, and continue delivering decisions that customers can trust.",[],"article_content_text$b14d3a0b-5c4b-4559-85a4-21529d3c98c7",{"variation":1838,"version":1625,"items":1839,"primary":1840,"id":1874,"slice_type":1652,"slice_label":9},"subheadingBulletLists",[],{"heading":1841,"content":1842,"sub_sections":1843,"link_heading":413},"Frequently Asked Questions",[],[1844,1850,1856,1862,1868],{"subheading":1845,"list":1846,"link_subsection":1650},"What is the National Financial Ombud Scheme South Africa?",[1847],{"type":73,"text":1848,"spans":1849,"direction":76},"The National Financial Ombud Scheme South Africa (NFO) is an independent body that resolves disputes between consumers and financial institutions fairly and impartially.",[],{"subheading":1851,"list":1852,"link_subsection":1650},"What is an insurer's overturn ratio?",[1853],{"type":73,"text":1854,"spans":1855,"direction":76},"An overturn ratio measures how often an insurer's decisions are changed in favour of the customer after an independent Ombud review.",[],{"subheading":1857,"list":1858,"link_subsection":1650},"Is a lower overturn ratio better?",[1859],{"type":73,"text":1860,"spans":1861,"direction":76},"Yes. A lower ratio generally indicates that an insurer's decisions are accurate, fair, and consistent when independently assessed.",[],{"subheading":1863,"list":1864,"link_subsection":1650},"Why is an Ombud report important when choosing insurance?",[1865],{"type":73,"text":1866,"spans":1867,"direction":76},"Ombud reports provide independent insight into how insurers handle complaints, claims, and customer disputes, helping consumers make informed decisions.",[],{"subheading":1869,"list":1870,"link_subsection":1650},"How does Miway ensure fair claims decisions?",[1871],{"type":73,"text":1872,"spans":1873,"direction":76},"Miway follows a structured review process supported by strong governance, multiple decision checkpoints, customer feedback, and ongoing quality assurance to promote fair outcomes.",[],"article_content_text$3b9bb57b-062c-4e2f-b8c9-37b3f7126dae",{"variation":1624,"version":1625,"items":1876,"primary":1877,"id":1883,"slice_type":1652,"slice_label":9},[],{"heading":1878,"content":1879,"link_heading":1650},"Conclusion",[1880],{"type":73,"text":1881,"spans":1882,"direction":76},"Independent recognition through the National Financial Ombud Scheme South Africa reinforces Miway's commitment to putting customers first. While every complaint is taken seriously, the consistently low overturn ratio demonstrates a disciplined approach to fair decision-making, strong governance, and accountability across every stage of the customer journey. By continually reviewing its processes and learning from customer feedback, Miway remains focused on delivering insurance decisions that customers can trust with confidence.",[],"article_content_text$bb6e454c-0208-4e4f-ba9e-ef91a710f0fe","Miway Achieves Lowest Ombud Overturn Ratio  | Fair Claims","Miway recorded a 5% Ombud overturn ratio in the 2025 National Financial Ombud Report, reflecting its commitment to fair claims and so much more.",{"dimensions":1887,"alt":1616,"copyright":9,"url":1890,"id":1618,"edit":1891},{"width":1888,"height":1889},2400,1260,"https://images.prismic.io/miway-website/jKobda_R5fjOyKZU_DSM-642_June-Blogs-Banner-NFO-002-.png?auto=format,compress&rect=523,0,1114,585&w=2400&h=1260",{"x":1892,"y":32,"zoom":7,"background":33},523,{"link_type":38},[1895],{"type":73,"text":1896,"spans":1897,"direction":76},"Strong Ombud Performance Reflects Miway's Commitment to Fair Customer Outcomes",[],"Miway",{"id":1900,"type":1901,"tags":1902,"lang":20,"slug":1903,"first_publication_date":1904,"last_publication_date":1905,"uid":1906,"data":1907,"link_type":411,"key":1938,"isBroken":413},"ZwY4_BAAACAAqBd3","service_block",[],"need-some-help","2024-10-09T08:04:18+0000","2025-05-26T06:48:28+0000","test-block",{"description":1908,"cta_text":401,"cta_link_href":1912,"buttons":1915,"pictogram":1924,"title":1937},[1909],{"type":73,"text":1910,"spans":1911,"direction":76},"If you are looking for some help, this is the right place. Find help now.",[],{"id":403,"type":404,"tags":1913,"lang":20,"slug":406,"first_publication_date":407,"last_publication_date":408,"uid":409,"url":410,"link_type":411,"key":1914,"isBroken":413},[],"8d400839-0eaf-4b3f-b247-2b8ca5063521",[1916,1920],{"button_text":1917,"button_link":1918,"button_colour":1919,"button_variant":1624,"functionality":1917},"Call me back",{"link_type":38},"white",{"button_text":1921,"button_link":1922,"button_colour":1919,"button_variant":1923,"functionality":1921},"Get my quote",{"link_type":38},"outline",{"dimensions":1925,"alt":9,"copyright":9,"url":1928,"id":861,"edit":1929,"mobile":1930},{"width":1926,"height":1927},338,361,"https://images.prismic.io/miway-website/Z7hoHp7c43Q3gD6w_MiGuard.png?auto=format,compress&rect=1,0,963,1028&w=338&h=361",{"x":7,"y":32,"zoom":7,"background":33},{"dimensions":1931,"alt":9,"copyright":9,"url":1934,"id":861,"edit":1935},{"width":1932,"height":1933},200,212,"https://images.prismic.io/miway-website/Z7hoHp7c43Q3gD6w_MiGuard.png?auto=format,compress&rect=0,3,964,1022&w=200&h=212",{"x":32,"y":1936,"zoom":7,"background":33},3,"Need some help?","f7a35a85-bbf4-4ebd-9d3f-d5115825af31",[],{"dimensions":1941,"alt":1616,"copyright":9,"url":1617,"id":1618,"edit":1942},{"width":1614,"height":1615},{"x":32,"y":32,"zoom":7,"background":33},[1944,2065,2287,2390],{"id":1945,"uid":1946,"url":1947,"type":1578,"href":1948,"tags":1949,"first_publication_date":1951,"last_publication_date":1951,"slugs":1952,"linked_documents":1954,"lang":20,"alternate_languages":1955,"data":1956},"aeh29RAAACIARWzw","fighting-fraud-with-intelligence-ai-growing-role-in-sa-insurance","/blog/fighting-fraud-with-intelligence-ai-growing-role-in-sa-insurance","https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=amB2YREAACoA-vHu&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aeh29RAAACIARWzw%22%29+%5D%5D",[1950,976],"Claims fraud","2026-04-22T07:52:27+0000",[1953],"2026-04-22t0722000000",[],[],{"date":1957,"heading":1958,"duration":9,"article_type":1959,"category":1962,"related_product":1968,"thumbnail":1969,"type":1620,"related_insurance":9,"slices":1975,"meta_title":1958,"meta_description":1996,"meta_keywords":2049,"meta_image":2050,"canonical":2054,"intro":2055,"author":1898,"service_block":2058,"in_this_article":2061,"hero_image":2062},"2026-04-22T07:22:00+0000","Fighting fraud with intelligence: AI’s growing role in SA insurance",{"id":1375,"type":1356,"tags":1960,"lang":20,"slug":1377,"first_publication_date":1378,"last_publication_date":1378,"uid":1377,"url":1360,"link_type":411,"key":1961,"isBroken":413},[],"ce7f0ab8-3351-4a49-a6dc-a0e2cd4215f5",{"id":1596,"type":1597,"tags":1963,"lang":20,"slug":1599,"first_publication_date":1600,"last_publication_date":1601,"uid":1599,"url":1360,"data":1964,"link_type":411,"key":1967,"isBroken":413},[],{"name":1965,"tag":1966},"Miway Leadership","Leadership","5b97ee3e-a506-41e0-b6f5-ba3132648380",{"link_type":411},{"dimensions":1970,"alt":1971,"copyright":9,"url":1972,"id":1973,"edit":1974},{"width":1614,"height":1615},"Man looking at his laptop screen in the dark","https://images.prismic.io/miway-website/aeh3UMBOoF08xMjB_Fighting-fraud-with-intellegence.jpg?auto=format,compress","aeh3UMBOoF08xMjB",{"x":32,"y":32,"zoom":7,"background":33},[1976,1999,2008,2017,2026,2040],{"variation":1624,"version":1625,"items":1977,"primary":1978,"id":1998,"slice_type":1652,"slice_label":9},[],{"heading":1979,"content":1980,"link_heading":1650},"Why is fraud such a costly threat to South African insurers?",[1981,1995],{"type":73,"text":1982,"spans":1983,"direction":76},"In its 2024 Annual Report, the Insurance Crime Bureau (ICB) warned that fraud and organised crime costs South African insurers up billions if not actively disrupted. The actual true cost of fraud echoed by the ICB extends far beyond financial losses, it impacts operational efficiency, drives up premiums and erodes the trust that underpins the entire financial ecosystem. In such a high-risk market, artificial intelligence (AI) has emerged as a critical frontline defence, enabling insurers to detect cases earlier and reduce the overall cost of losses.",[1984,1989],{"start":1985,"end":1986,"type":219,"data":1987},7,25,{"link_type":81,"url":1988,"target":138},"https://saicb.co.za/insurance-crime-bureau-2024-annual-report/",{"start":1990,"end":1991,"type":219,"data":1992},104,126,{"link_type":81,"url":1993,"target":1994},"https://www.miway.co.za/","_self",{"type":73,"text":1996,"spans":1997,"direction":76},"AI is changing how insurers approach fraud risk, shifting the focus from retrospective investigations to proactive prevention.",[],"article_content_text$9ab72a47-d7dc-4640-8c6e-6a2386bd63b9",{"variation":1624,"version":1625,"items":2000,"primary":2001,"id":2007,"slice_type":1652,"slice_label":9},[],{"heading":2002,"content":2003,"link_heading":1650},"How is AI shifting insurers from reaction to prevention?",[2004],{"type":73,"text":2005,"spans":2006,"direction":76},"By analysing behavioural trends, historical claims data and telematics at scale, AI systems can flag suspicious activity far earlier than traditional methods. Advanced machine‑learning models assess thousands of variables simultaneously, identifying inconsistencies such as unusual claims timing, repeated losses across linked identities or behaviour patterns aligned with known fraud typologies. This not only improves detection accuracy but also strengthens operational efficiency and balance‑sheet resilience.",[],"article_content_text$291b6dea-16db-4706-8197-4d18e2e477b6",{"variation":1624,"version":1625,"items":2009,"primary":2010,"id":2016,"slice_type":1652,"slice_label":9},[],{"heading":2011,"content":2012,"link_heading":1650},"In what ways does AI uncover organised and syndicated fraud?",[2013],{"type":73,"text":2014,"spans":2015,"direction":76},"AI is also proving particularly effective in uncovering organised and syndicated fraud. Using network analysis, insurers can map relationships between claimants, vehicles, properties, devices and documentation to expose coordinated activity such as staged accidents or serial claims behaviour. Seeing claims within a broader network rather than in isolation allows insurers to intervene earlier and share intelligence more effectively across the industry.",[],"article_content_text$1601f1e6-e1e5-4ff4-aeeb-d09247c4f009",{"variation":1624,"version":1625,"items":2018,"primary":2019,"id":2025,"slice_type":1652,"slice_label":9},[],{"heading":2020,"content":2021,"link_heading":1650},"How are new technologies reshaping the claims process?",[2022],{"type":73,"text":2023,"spans":2024,"direction":76},"Technological advances are reshaping the claims assessment process itself. Image and voice recognition tools can flag altered photographs or manipulated audio, while behavioural analytics assess how claims are submitted, detecting anomalies in speed, language or interaction patterns. Natural Language Processing (NLP) further enhances insight by analysing written and spoken communication for contradictions across claim forms, call recordings and supporting documents.",[],"article_content_text$a8411ea2-3ee0-4ff3-a567-09a5bf0f7e98",{"variation":1624,"version":1625,"items":2027,"primary":2028,"id":2039,"slice_type":1652,"slice_label":9},[],{"heading":2029,"content":2030,"link_heading":1650},"Is AI a complete solution to insurance fraud?",[2031],{"type":73,"text":2032,"spans":2033,"direction":76},"However, AI is not a silver bullet. The same technologies strengthening insurer defences are also being exploited by criminals through synthetic identities, falsified documents and voice cloning. As a result, insurers are increasingly adopting hybrid models, combining AI‑driven detection with strong governance, human oversight and continuous monitoring.",[2034],{"start":2035,"end":2036,"type":219,"data":2037},313,354,{"link_type":81,"url":2038,"target":1994},"https://www.miway.co.za/blog/know-your-way-through-a-claim","article_content_text$c4e55c2b-cbdc-4ec2-a96c-b500a6002118",{"variation":1624,"version":1625,"items":2041,"primary":2042,"id":2048,"slice_type":1652,"slice_label":9},[],{"heading":2043,"content":2044,"link_heading":1650},"Why is collaboration the real power behind AI in fighting fraud?",[2045],{"type":73,"text":2046,"spans":2047,"direction":76},"The real power of AI lies in collaboration. Fraud cannot be tackled in silos. When intelligence is responsibly shared across insurers, industry bodies and law enforcement, AI has the potential to significantly strengthen trust, resilience and sustainability within South Africa’s insurance sector.",[],"article_content_text$381caa82-7014-4cb7-ac0b-99eb75927267","insurance Fraud",{"dimensions":2051,"alt":1971,"copyright":9,"url":2052,"id":1973,"edit":2053},{"width":1888,"height":1889},"https://images.prismic.io/miway-website/aeh3UMBOoF08xMjB_Fighting-fraud-with-intellegence.jpg?auto=format,compress&rect=523,0,1114,585&w=2400&h=1260",{"x":1892,"y":32,"zoom":7,"background":33},{"link_type":38},[2056],{"type":73,"text":1996,"spans":2057,"direction":76},[],{"id":1900,"type":1901,"tags":2059,"lang":20,"slug":1903,"first_publication_date":1904,"last_publication_date":1905,"uid":1906,"link_type":411,"key":2060,"isBroken":413},[],"1b6e6ad9-47a2-4d14-a9b1-fcba336e1647",[],{"dimensions":2063,"alt":1971,"copyright":9,"url":1972,"id":1973,"edit":2064},{"width":1614,"height":1615},{"x":32,"y":32,"zoom":7,"background":33},{"id":2066,"uid":2067,"url":2068,"type":1578,"href":2069,"tags":2070,"first_publication_date":2073,"last_publication_date":2074,"slugs":2075,"linked_documents":2077,"lang":20,"alternate_languages":2078,"data":2079},"aaFGNBIAACAA1EIm","hackathon26-your-future-awaits","/blog/hackathon26-your-future-awaits","https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=amB2YREAACoA-vHu&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aaFGNBIAACAA1EIm%22%29+%5D%5D",[2071,2072,1582],"Careers","Work","2026-02-27T13:23:03+0000","2026-04-23T09:37:16+0000",[2076],"2026-03-04t0724000000",[],[],{"date":2080,"heading":2081,"duration":9,"article_type":2082,"category":2085,"related_product":2089,"thumbnail":2090,"type":1620,"related_insurance":2098,"slices":2099,"meta_title":2081,"meta_description":2268,"meta_keywords":2269,"meta_image":2270,"canonical":2275,"intro":2276,"author":1898,"service_block":2280,"in_this_article":2283,"hero_image":2284},"2026-03-04T07:24:00+0000","HACKATHON26: Your Future Awaits!",{"id":1366,"type":1356,"tags":2083,"lang":20,"slug":1368,"first_publication_date":1369,"last_publication_date":1370,"uid":1368,"url":1360,"link_type":411,"key":2084,"isBroken":413},[],"891fe801-0a5c-45d6-a780-fba49c749cb3",{"id":1596,"type":1597,"tags":2086,"lang":20,"slug":1599,"first_publication_date":1600,"last_publication_date":1601,"uid":1599,"url":1360,"data":2087,"link_type":411,"key":2088,"isBroken":413},[],{"name":1965,"tag":1966},"c39bf094-8a41-46b6-85e7-fe88890cd67c",{"link_type":411},{"dimensions":2091,"alt":2094,"copyright":9,"url":2095,"id":2096,"edit":2097},{"width":2092,"height":2093},2162,676,"sci fi looking image of a woman touching a screen","https://images.prismic.io/miway-website/aaGWLsFoBIGEg7Hx_hackathon26.png?auto=format,compress","aaGWLsFoBIGEg7Hx",{"x":32,"y":32,"zoom":7,"background":33},"Car",[2100,2112,2125,2146,2182,2227,2261],{"variation":1624,"version":1625,"items":2101,"primary":2102,"id":2111,"slice_type":1652,"slice_label":9},[],{"heading":2103,"content":2104,"link_heading":1650},"What is it?",[2105,2108],{"type":73,"text":2106,"spans":2107,"direction":76},"Calling all data wizards, number ninjas, and actuarial masterminds! The Miway invitation-only Actuarial Hackathon is back, and this is your chance to prove that your models don’t just predict the future—they shape it.",[],{"type":73,"text":2109,"spans":2110,"direction":76},"For one intense, mind-bending week, you’ll dive into a past dataset, build a predictive model, and craft the ultimate pricing strategy for insurance clients. But wait—there’s more! You’ll also get a sneak peek into Miway’s hybrid work culture and daily check-ins with real-life actuarial gurus who will guide you on this quest.",[],"article_content_text$f71dbe85-3b9a-4a55-8831-2e030ee212b7",{"variation":1624,"version":1625,"items":2113,"primary":2114,"id":2123,"slice_type":2124,"slice_label":9},[],{"image":2115},{"dimensions":2116,"alt":2119,"copyright":9,"url":2120,"id":2121,"edit":2122},{"width":2117,"height":2118},1391,630,"Hackathon Prize money","https://images.prismic.io/miway-website/aaaVrFxvIZEnjQih_Hackathonwhats_at_stake.jpg?auto=format,compress","aaaVrFxvIZEnjQih",{"x":32,"y":32,"zoom":7,"background":33},"article_content_image$1490ec15-2339-4e4a-90f8-0480df226099","article_content_image",{"variation":1624,"version":1625,"items":2126,"primary":2127,"id":2145,"slice_type":1652,"slice_label":9},[],{"heading":2128,"content":2129,"link_heading":1650},"When & Where?",[2130,2137,2142],{"type":73,"text":2131,"spans":2132,"direction":76},"📍 Miway Head Office, Kosmosdal, Centurion or Hybrid",[2133],{"start":1936,"end":2134,"type":219,"data":2135},42,{"link_type":81,"url":2136,"target":138},"https://www.google.com/maps/place/Miway+Insurance/@-25.9229366,28.1469506,17z/data=!3m1!4b1!4m6!3m5!1s0x1e956e3c2b1f18e1:0x5c761a7dd9c91e79!8m2!3d-25.9229366!4d28.1469506!16s%2Fg%2F1tdq3dbz?entry=ttu&g_ep=EgoyMDI2MDIyNS4wIKXMDSoASAFQAw%3D%3D",{"type":73,"text":2138,"spans":2139,"direction":76},"📅 29 June 2026 – 03 July 2026",[2140],{"start":1936,"end":2141,"type":1643},30,{"type":73,"text":2143,"spans":2144,"direction":76},"If you’re ready to turn data into gold, this is the ultimate showdown.",[],"article_content_text$99fccd4e-e553-4fcb-8d85-89dac7f5f5c4",{"variation":1624,"version":1625,"items":2147,"primary":2148,"id":2181,"slice_type":1652,"slice_label":9},[],{"heading":2149,"content":2150,"link_heading":1650},"Who Can Enter & How?",[2151,2154,2162,2169,2176],{"type":73,"text":2152,"spans":2153,"direction":76},"Are you a final-year student, Honours student, or recent graduate in Actuarial Science, Data Science, or a related field? If yes, then this challenge has your name on it!",[],{"type":1665,"text":2155,"spans":2156,"direction":76},"Step 1: Solve our entry puzzle here. (click to download)",[2157],{"start":2158,"end":2159,"type":219,"data":2160},31,35,{"link_type":81,"url":2161,"target":138},"https://miway-website.cdn.prismic.io/miway-website/aahBEFxvIZEnjUhH_Hackathon26_4.pdf",{"type":1665,"text":2163,"spans":2164,"direction":76},"Step 2: Send your answer, working (code or spreadsheet), and CV to actuarial.careers@miway.co.za with the subject line “Hackathon Puzzle.”",[2165],{"start":218,"end":2166,"type":219,"data":2167},97,{"link_type":81,"url":2168,"target":1994},"mailto:actuarial.careers@miway.co.za?subject=Hackathon%20Puzzle",{"type":73,"text":2170,"spans":2171,"direction":76},"Deadline: Entries open 05 March 2026 and close 17 May 2026",[2172,2174],{"start":31,"end":2173,"type":1643},36,{"start":2175,"end":217,"type":1643},47,{"type":73,"text":2177,"spans":2178,"direction":76},"Heads-up! Solving the puzzle doesn’t guarantee an invitation. Miway’s actuaries will evaluate entries and select candidates based on your solution, approach, and CV.",[2179],{"start":32,"end":2180,"type":1643},9,"article_content_text$1f7bd9b9-58a1-4a16-8340-b97bcdf3212a",{"variation":1838,"version":1625,"items":2183,"primary":2184,"id":2226,"slice_type":1652,"slice_label":9},[],{"heading":2185,"content":2186,"sub_sections":2192,"link_heading":1650},"How Will It Work?",[2187],{"type":73,"text":2188,"spans":2189,"direction":76},"29 June 2026 – 03 July 2026",[2190],{"start":32,"end":2191,"type":1643},27,[2193,2205],{"subheading":2194,"list":2195,"link_subsection":9},"Monday – Thursday:",[2196,2199,2202],{"type":1665,"text":2197,"spans":2198,"direction":76},"Work remotely or at our office, building your model from 08h00 to 17h00.",[],{"type":1665,"text":2200,"spans":2201,"direction":76},"Daily check-ins with Miway’s actuarial mentors to keep you on track.",[],{"type":1665,"text":2203,"spans":2204,"direction":76},"Limited office space available for in-person collaboration. There will be a hybrid system. Participants who opt to work from home need to ensure they have access to a computer and a stable internet connection. Miway will not be responsible for any connection issues or an individual not being able to compete or be selected if connection issues arise.",[],{"subheading":2206,"list":2207,"link_subsection":9},"Friday (In-Office Day!):",[2208,2211,2214,2217,2220],{"type":1665,"text":2209,"spans":2210,"direction":76},"Come to Miway’s Head Office for a team networking session.",[],{"type":1665,"text":2212,"spans":2213,"direction":76},"Final presentations & judging.",[],{"type":1665,"text":2215,"spans":2216,"direction":76},"Participants who participate in the Hackathon from outside Gauteng can still join the presentation session virtually.",[],{"type":1665,"text":2218,"spans":2219,"direction":76},"Prize-giving ceremony + celebratory lunch/dinner.",[],{"type":1665,"text":2221,"spans":2222,"direction":76},"At 17h00, the 2026 Miway Actuarial Hackathon Champion will be crowned. Will it be you?",[2223],{"start":2224,"end":2225,"type":1643},71,86,"article_content_text$6c743478-2722-4618-8c43-ed6d1f4eabfd",{"variation":1624,"version":1625,"items":2228,"primary":2229,"id":2260,"slice_type":1652,"slice_label":9},[],{"heading":2230,"content":2231,"link_heading":1650},"A Few Important Rules & Fine Print … in short, the terms and conditions",[2232,2235,2238,2241,2244,2247,2250,2253],{"type":1665,"text":2233,"spans":2234,"direction":76},"Participation is open to Final-year, Honours students and recent graduates in Actuarial Science, Data Science, or a related field (graduating in 2026 and available to work in 2027). Applicants with past employment in short term insurance pricing will not be eligible to participate to enable a fair playing field of competitors.",[],{"type":1665,"text":2236,"spans":2237,"direction":76},"Invitation-only event—puzzle completion does not equal automatic entry. Miway will, in its sole discretion, consider various factors, including the solution to the entry puzzle, approach and Curriculum Vitae for each entry, before determining which participants will be shortlisted as finalists in the Hackathon.",[],{"type":1665,"text":2239,"spans":2240,"direction":76},"All models built during the hackathon will become Miway’s intellectual property.",[],{"type":1665,"text":2242,"spans":2243,"direction":76},"Participants will be required to sign a non-disclosure agreement to indicate that no data or computer programs may be sent and/or transferred outside of Miway’s domain.",[],{"type":1665,"text":2245,"spans":2246,"direction":76},"Participants from previous Miway Hackathon events are not allowed to compete again.",[],{"type":1665,"text":2248,"spans":2249,"direction":76},"Miway may, at its discretion and without notice, change or modify these terms and conditions specific to this competition without giving a reason to discontinue, modify or adapt the competition for reasons of its own without any obligation to compensate any damages on behalf of the participant. Any changes or adaptations within the competition will be made public in an appropriate manner (e.g., via its website).",[],{"type":1665,"text":2251,"spans":2252,"direction":76},"Miway is in no way responsible for any losses or damages arising from participation in this competition or for any technical malfunctions, failures, or delays that may arise during the campaign or the selection of the winner or receipt of the prize.",[],{"type":73,"text":2254,"spans":2255,"direction":76},"For any questions, email us at actuarial.careers@miway.co.za.",[2256],{"start":2158,"end":2257,"type":219,"data":2258},60,{"link_type":81,"url":2259,"target":138},"mailto:actuarial.careers@miway.co.za","article_content_text$b7ddf362-7254-4017-9f81-79241f93b2e9",{"variation":1624,"version":1625,"items":2262,"primary":2263,"id":2266,"slice_type":2267,"slice_label":9},[],{"heading":2264,"text":2265},"Think you’ve got what it takes?","Solve the puzzle, secure your spot, and get ready to conquer the data-driven battlefield!\n#MiwayHackathon2026 #ActuarialChallenge #DataWizards","article_content_key_takeaway$3f70a22b-d320-426f-b3cd-670a8645e41e","article_content_key_takeaway","Welcome to a space where big thinkers, problem-solvers, and future actuarial stars unite!","hackathon",{"dimensions":2271,"alt":2094,"copyright":9,"url":2272,"id":2096,"edit":2273},{"width":1888,"height":1889},"https://images.prismic.io/miway-website/aaGWLsFoBIGEg7Hx_hackathon26.png?auto=format,compress&rect=437,0,1288,676&w=2400&h=1260",{"x":2274,"y":32,"zoom":7,"background":33},437,{"link_type":38},[2277],{"type":73,"text":2278,"spans":2279,"direction":76},"Calling All Brainiacs & Data Daredevils!\n\nWelcome to a space where big thinkers, problem-solvers, and future actuarial stars unite! The Miway Actuarial Hackathon is back, bigger, bolder, and more exciting than ever.\n\nIf you love cracking complex challenges, innovating with data, and pushing your mental limits, then you’re in the right place. This invitation-only showdown is designed for those who dare to think differently and rise above the rest. Let the data-driven adventure begin!",[],{"id":1900,"type":1901,"tags":2281,"lang":20,"slug":1903,"first_publication_date":1904,"last_publication_date":1905,"uid":1906,"link_type":411,"key":2282,"isBroken":413},[],"dba8879c-944e-4c6b-a4ac-df6c84b1558c",[],{"dimensions":2285,"alt":2094,"copyright":9,"url":2095,"id":2096,"edit":2286},{"width":2092,"height":2093},{"x":32,"y":32,"zoom":7,"background":33},{"id":2288,"uid":2289,"url":2290,"type":1578,"href":2291,"tags":2292,"first_publication_date":2294,"last_publication_date":2295,"slugs":2296,"linked_documents":2298,"lang":20,"alternate_languages":2299,"data":2300},"aXyYsxAAACMA7UkZ","miway-partners-with-midesk","/blog/miway-partners-with-midesk","https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=amB2YREAACoA-vHu&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aXyYsxAAACMA7UkZ%22%29+%5D%5D",[2293],"CSI","2026-01-30T11:59:28+0000","2026-07-07T11:19:20+0000",[2297],"2026-01-29t1141000000",[],[],{"date":2301,"heading":2302,"duration":9,"article_type":2303,"category":2306,"related_product":2310,"thumbnail":2313,"type":1620,"related_insurance":1621,"slices":2320,"meta_title":2302,"meta_description":2367,"meta_keywords":2368,"meta_image":2369,"canonical":2373,"intro":2374,"author":1898,"service_block":2377,"in_this_article":2380,"hero_image":2387},"2026-01-29T11:41:00+0000","Miway partners with MiDesk to deliver portable workstations to KZN schools",{"id":1366,"type":1356,"tags":2304,"lang":20,"slug":1368,"first_publication_date":1369,"last_publication_date":1370,"uid":1368,"url":1360,"link_type":411,"key":2305,"isBroken":413},[],"14c6b7e0-35e5-42c3-95db-5e8f4de9015d",{"id":1596,"type":1597,"tags":2307,"lang":20,"slug":1599,"first_publication_date":1600,"last_publication_date":1601,"uid":1599,"url":1360,"data":2308,"link_type":411,"key":2309,"isBroken":413},[],{"name":1965,"tag":1966},"787cff35-95fc-4a56-b0df-5223b3b5987c",{"id":806,"type":533,"tags":2311,"lang":20,"slug":808,"first_publication_date":809,"last_publication_date":810,"uid":808,"url":811,"link_type":411,"key":2312,"isBroken":413},[535,706,537],"7c5fd108-6d5d-4a84-a808-0315a8cf4e50",{"dimensions":2314,"alt":2316,"copyright":9,"url":2317,"id":2318,"edit":2319},{"width":2092,"height":2315},586,"School children in a classroom","https://images.prismic.io/miway-website/aXyZYQIvOtkhCHW0_Miway-MiDesk-portable-workstations.jpg?auto=format,compress","aXyZYQIvOtkhCHW0",{"x":32,"y":32,"zoom":7,"background":33},[2321],{"variation":1624,"version":1625,"items":2322,"primary":2323,"id":2366,"slice_type":1652,"slice_label":9},[],{"heading":9,"content":2324,"link_heading":1650},[2325,2333,2336,2339,2342,2345,2348,2351,2354,2363],{"type":73,"text":2326,"spans":2327,"direction":76},"More than three million children in South Africa attend school without access to proper learning spaces, while an estimated 70% of learners in rural communities lack basic study furniture at home[i]. For many, this means doing homework on the floor, studying by candlelight, or having no dedicated place to learn at all. These are some of the conditions that continue to undermine educational outcomes long before curriculum or teaching quality come into play. ",[2328],{"start":2329,"end":2330,"type":219,"data":2331},195,198,{"link_type":81,"url":2332,"target":138},"https://mideskglobal.com/",{"type":73,"text":2334,"spans":2335,"direction":76},"It is against this backdrop that Miway Insurance has partnered with global social enterprise MiDesk to donate 100 innovative, multi-functional school desks to under-resourced learners in KwaZulu-Natal. The short-term insurer continues to reinforce its commitment to sustainable socio-economic development through education. ",[],{"type":73,"text":2337,"spans":2338,"direction":76},"The partnership was deliberately chosen for its ability to address multiple barriers to learning in a practical and sustainable way. Education is one of the most effective rewards for addressing South Africa’s broader socio-economic challenges. When we assessed our priorities to address these challenges, we wanted an initiative that goes beyond once-off donations but rather delivers long-term value to learners and their communities. ",[],{"type":73,"text":2340,"spans":2341,"direction":76},"Each unit functions as a school bag with durable wheels, reducing the physical strain of carrying books over long distances and across uneven terrain. The bag is able to convert into a personal desk and seat that can be used both at school and at home. ",[],{"type":73,"text":2343,"spans":2344,"direction":76},"The desk also includes a built-in solar light, enabling learners to study in the evenings where access to electricity is limited or unreliable. This combination of mobility, durability and functionality has been shown to deliver meaningful educational benefits. ",[],{"type":73,"text":2346,"spans":2347,"direction":76},"Through this partnership, we’ve been able to add value worth all our efforts. For many learners, the challenge is not willingness or ability, but the environment they are expected to learn in. A child who has no table at home, no lighting and no quiet space is already at a disadvantage. These desks help level that playing field in a very tangible way. ",[],{"type":73,"text":2349,"spans":2350,"direction":76},"The desks are designed for longevity and can be used from early primary school through to matric, aligning with Miway’s focus on sustainable socio-economic development rather than short-term contributions. Beyond academic performance, the initiative also responds to less visible barriers to attendance and participation, particularly for young girls wearing dresses and navigating puberty in schools where learners are required to sit on the ground due to a lack of furniture. ",[],{"type":73,"text":2352,"spans":2353,"direction":76},"Miway views the MiDesk partnership as the beginning of a longer-term relationship, with plans to identify additional schools and communities in future. This is our first collaboration with MiDesk, but certainly not the last. Our aim is to support learners over time and ultimately, contribute to building South Africa’s future talent pipeline.",[],{"type":73,"text":2355,"spans":2356,"direction":76},"[i] MiDesk Global",[2357,2360],{"start":32,"end":1936,"type":219,"data":2358},{"link_type":81,"url":2359,"target":138},"#_ednref1",{"start":159,"end":2361,"type":219,"data":2362},17,{"link_type":81,"url":2332,"target":138},{"type":73,"text":2364,"spans":2365,"direction":76}," ",[],"article_content_text$91c57f3c-1bb9-4f80-99f0-4e68cc82788b","Miway Insurance has partnered with global social enterprise MiDesk to donate 100 innovative, multi-functional school desks to under-resourced learners in KwaZulu-Natal.","midesk, miway, csi",{"dimensions":2370,"alt":2316,"copyright":9,"url":2371,"id":2318,"edit":2372},{"width":1888,"height":1889},"https://images.prismic.io/miway-website/aXyZYQIvOtkhCHW0_Miway-MiDesk-portable-workstations.jpg?auto=format,compress&rect=523,0,1116,586&w=2400&h=1260",{"x":1892,"y":32,"zoom":7,"background":33},{"link_type":38},[2375],{"type":73,"text":2367,"spans":2376,"direction":76},[],{"id":1900,"type":1901,"tags":2378,"lang":20,"slug":1903,"first_publication_date":1904,"last_publication_date":1905,"uid":1906,"link_type":411,"key":2379,"isBroken":413},[],"0197b469-3d14-4b3f-bfdb-41684b60aa4b",[2381,2383,2385],{"text":2382},"Miway's partnership with MiDesk",{"text":2384},"Why the partnership was chosen?",{"text":2386},"What is the MiDesk unit?",{"dimensions":2388,"alt":2316,"copyright":9,"url":2317,"id":2318,"edit":2389},{"width":2092,"height":2315},{"x":32,"y":32,"zoom":7,"background":33},{"id":2391,"uid":2392,"url":2393,"type":1578,"href":2394,"tags":2395,"first_publication_date":2396,"last_publication_date":2397,"slugs":2398,"linked_documents":2400,"lang":20,"alternate_languages":2401,"data":2402},"aKYZyRIAACIAw6s4","miway-creates-a-long-lasting-impact-extending-beyond-one-day","/blog/miway-creates-a-long-lasting-impact-extending-beyond-one-day","https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=amB2YREAACoA-vHu&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aKYZyRIAACIAw6s4%22%29+%5D%5D",[976,1582],"2025-08-20T19:00:06+0000","2026-07-07T12:40:38+0000",[2399],"2025-07-25t1000000000",[],[],{"date":2403,"heading":2404,"duration":9,"article_type":2405,"category":2408,"related_product":2412,"thumbnail":2415,"type":1620,"related_insurance":1621,"slices":2421,"meta_title":2404,"meta_description":2445,"meta_keywords":2446,"meta_image":2447,"canonical":2451,"intro":2452,"author":1898,"service_block":2456,"in_this_article":2457,"hero_image":2462},"2025-07-25T10:00:00+0000","Miway creates a long-lasting impact, extending beyond one day",{"id":1366,"type":1356,"tags":2406,"lang":20,"slug":1368,"first_publication_date":1369,"last_publication_date":1370,"uid":1368,"url":1360,"link_type":411,"key":2407,"isBroken":413},[],"65231bdf-5c93-4bf2-85a9-e857dd8a9509",{"id":1596,"type":1597,"tags":2409,"lang":20,"slug":1599,"first_publication_date":1600,"last_publication_date":1601,"uid":1599,"url":1360,"data":2410,"link_type":411,"key":2411,"isBroken":413},[],{"name":1965,"tag":1966},"c1aae5dd-2e71-4288-bf36-8990fb0d3c0d",{"id":1267,"type":533,"tags":2413,"lang":20,"slug":1269,"first_publication_date":1270,"last_publication_date":1271,"uid":1269,"url":1272,"link_type":411,"key":2414,"isBroken":413},[653,1003,537],"bfba2832-b542-4d27-ae18-8a3a7e60957f",{"dimensions":2416,"alt":2417,"copyright":9,"url":2418,"id":2419,"edit":2420},{"width":1614,"height":1615},"Miway team making a difference","https://images.prismic.io/miway-website/aKYY4qTt2nPbai7D_DSM-255_WEB_BLOG_2161x585_3.jpg?auto=format,compress","aKYY4qTt2nPbai7D",{"x":32,"y":32,"zoom":7,"background":33},[2422],{"variation":1624,"version":1625,"items":2423,"primary":2424,"id":2444,"slice_type":1652,"slice_label":9},[],{"heading":2404,"content":2425,"link_heading":413},[2426,2429,2432,2435,2438,2441],{"type":73,"text":2427,"spans":2428,"direction":76},"According to recent data from Stats SA, around 22.2% of South African households, approximately 14 million people, experienced insufficient or severely limited access to food, meaning one in every four households is facing hunger. In response, Miway Insurance has partnered with Food for Life SA to launch the “Miway to 30,000 Meals” initiative, aimed at addressing immediate food needs in less fortunate communities.",[],{"type":73,"text":2430,"spans":2431,"direction":76},"Timed to coincide with Mandela Day, the initiative will be rolled out in KwaZulu-Natal, in the Newlands area and across Gauteng, in Centurion and Midrand. The goal is to create a lasting social impact that extends beyond the symbolic 67 minutes of service, offering tangible support to those most affected by poverty and hunger.",[],{"type":73,"text":2433,"spans":2434,"direction":76},"This campaign is part of Miway’s broader Corporate Social Investment (CSI) strategy, which focuses on sustainability, education, and community upliftment. Previous efforts have included the distribution of reusable sanitary towels through the company’s adopted schools programme, and the installation of JoJo tanks to address water scarcity. These projects aim to keep learners in school, reduce period poverty, and provide long-term solutions to everyday challenges.",[],{"type":73,"text":2436,"spans":2437,"direction":76},"By collaborating with organisations like Food for Life SA, Miway is able to expand its reach and diversify its impact, particularly in provinces like Gauteng and KwaZulu-Natal where poverty levels remain high. Each initiative is tailored to the specific needs of the community, with success measured through direct engagement and feedback from beneficiaries and partners.",[],{"type":73,"text":2439,"spans":2440,"direction":76},"Miway’s commitment to social impact does not end with Mandela Day. Miway plans to continue its outreach efforts into 2026 and beyond, reinforcing its belief that even small contributions can make a meaningful difference; both for communities in need and for fostering a culture of volunteerism within the workplace.",[],{"type":73,"text":2442,"spans":2443,"direction":76},"",[],"article_content_text$886bb178-152b-4d61-af5d-15c0ede8c313","Miway Insurance has partnered with Food for Life SA to launch the “Miway to 30,000 Meals” initiative","mandela day, miway, csi",{"dimensions":2448,"alt":2417,"copyright":9,"url":2449,"id":2419,"edit":2450},{"width":1888,"height":1889},"https://images.prismic.io/miway-website/aKYY4qTt2nPbai7D_DSM-255_WEB_BLOG_2161x585_3.jpg?auto=format,compress&rect=523,0,1114,585&w=2400&h=1260",{"x":1892,"y":32,"zoom":7,"background":33},{"link_type":38},[2453],{"type":73,"text":2454,"spans":2455,"direction":76},"Miway Insurance has partnered with Food for Life SA to launch the “Miway to 30,000 Meals” initiative.",[],{"link_type":411},[2458,2460],{"text":2459},"Timed to coincide with Mandela Day, the initiative will be rolled out in KwaZulu-Natal, in the Newlands area and across Gauteng",{"text":2461},"This campaign is part of Miway’s broader Corporate Social Investment (CSI) strategy, which focuses on sustainability, education, and community upliftment.",{"dimensions":2463,"alt":2417,"copyright":9,"url":2418,"id":2419,"edit":2464},{"width":1614,"height":1615},{"x":32,"y":32,"zoom":7,"background":33},1784729311214]