MiWay Heroes: Sam from Training

We caught up with another one of our MiWay heroes, Samantha (Sam), to find out how she juggles her work and personal life.

1. What department do you represent within MiWay and what role do you play in ensuring that you provide a world-class service to the business?

I currently represent the Training Department as the Training Manager. My role also encompasses the duties of the Skills Development Manager.  My responsibility is to support my team and business in ensuring continuous quality learning takes place. The training function is more than just facilitation of products and systems - it is about making a meaningful contribution to talent retention and growth in the business. I make it my business to seek opportunities that staff can engage in to upskill themselves. Together with my team, we incessantly pursue innovative ways to increase outputs and develop a world-class workforce.

Everyone has their performance/skill secret - what is yours as a Training Manager?

I think it is my ability to evolve and adapt to change. I don’t fear change - I welcome it. This is what I think makes me current. I love a challenge or as the Head of Training would say, “projects are your thing”. If you are excited about change, others will be excited too.  I believe that in order to impart knowledge you should be knowledgeable and in order to serve your business well, you need to be current. Lead by example!

Why is it important for you to ensure that learners are well-trained and found competent by the time they go to the floor?

A skilled workforce is a productive workforce; a well-trained, competent individual will have a positive attitude towards what they do. Producing competent individuals will also reduce the risk to business, and for the individual, open doors to better prospects in the business. “Grow your own timber”.

How do you strike a balance between work and life activities?

I have been working in a corporate environment for the last 18 years and have never been able to allocate specific time to family and work.  I have learnt that you will be required to stretch yourself at different times in both areas, depending on circumstances. I believe that if you approach everything you do with 100% commitment, when you desire the flexibility, it will be there - because you have proven that you are consistent.

Who do you look up to in your career?

I look up to Riaz Cassim, Head of Sales. Without a doubt he is one of the most innovative people I know. He has the ability to adapt and transcend to new heights, continually producing results. I also love that he is actively involved in executing change and his tenacity to be different and current.  He has a passion for training and upskilling people which goes beyond anyone that I have seen.

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