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What do our clients think about MiWay's service?

This transparent Compliments & Complaints forum is the first of its kind in South Africa where an insurer actively encourages its clients to speak out about their service experiences.

Customers can tell us what's making them happy and where we need to improve, secure in the knowledge that their comments are taken seriously and that their feedback, good or bad, is appreciated.

37052 comments and counting...

From Mboniseni Lloyd Mashiyane on Dec 14, 2018

Good day I called in at Miway and received good service from a Consultant named Mandisa Mbatha, I thank her for the service she gives me

MiWay's response on 14.12.2018 11:38
Mandisa is the best! Thanks for the thumbs up for her.

Best regards,
The MiWay Team

 

From Hendrik on Dec 14, 2018

Thanks to the MiWay team when I really needed help. I must say special thanks to Cidelia Barker for her out of this world service se give me. THANK YOU VERY MUCH!!!!!!!!!

MiWay's response on 14.12.2018 11:15
Awesome! We love hearing from happy clients like yourself. we’ll be sure to high five Cidelia for a job well done.

Best regards,
The MiWay Team

 

From Thobeka Malatse on Dec 14, 2018

Good day I received good assistance from Tumi Kolwane, from the emergency call center. He promised to give me feedback from the plumber as soon as the job at my house was done. and he did just that. Thanks Tumi!!

MiWay's response on 14.12.2018 10:12
Awesome - thanks for taking the time to compliment Tumi for her great service delivery and for recognising her efforts.

Best regards,
The MiWay Team

 

From Antonio de Luca on Dec 14, 2018

I was happy with the original cover. A year later, Miway reviews my policy, and my cover is now more than halved? So you take my money for a year, revise my policy, reduce my premium and give me less than half of what I originally signed up for? Unacceptable? I was led to believe that Miway was a reputable company...obviously not?

MiWay's response on 14.12.2018 09:10
Thanks for your note – we have passed it on to the right team and someone will be in touch to make things right and to hopefully, turn your frown upside down!

Best regards,
The MiWay Team

 

From PATRICIA MAVOLONTIYA on Dec 14, 2018

I would like to compliment one of your employees, Mr Solomon Seima, for the excellent service he provided, with in 14 days my claim was completed. Really quick solution! I have always been pleased with the service I receive from your team, Thank you so much!

MiWay's response on 14.12.2018 08:19
Solomon is the best! Thanks for the thumbs up for him.

Best regards,
The MiWay Team

 

From Nomfundiso on Dec 13, 2018

Been loyal to WiMay for a year but the way you handled my claim & authorised it to Elegant Square (panel beater ) I'm having a second doubts about MiWay & I'm thinking of cancelling this insurance tjooo I'm not impressed shame .3 weeks full without my car .Elegant Square estimate that they will finish my car on the 14(which is tomorrow) the completion date has been changed to 17 January.Shem you not faithful to your promises . Tomorrow I have to go home with groceries,but how will I get home with out transportation?How ??

MiWay's response on 14.12.2018 08:46
Oh no – this doesn’t sound right at all! We will be sure to have a look in to what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.

Best regards,
The MiWay Team

 

From Dirk Myburgh on Dec 13, 2018

None

MiWay's response on 14.12.2018 08:02
Thank you for the review!

Best regards,
The MiWay Team

From Nokwanda Kondla on Dec 13, 2018

Thank you Miway Team for the way you handled the claim for my car . A special thank you to Ayanda for her professional conduct throughout the process.

MiWay's response on 14.12.2018 08:03
Ayanda is the greatest! Thanks for showing recognition where it's due.

Best regards,
The MiWay Team

 

From Thandekile Getrude Xaba on Dec 13, 2018

Thank you very much Nomhle the way you handle my claim i really appreciate keep it up with your good work

MiWay's response on 14.12.2018 08:03
Nomhle is truly one of the best - we will be sure to pass your lovely message on to her.

Best regards,
The MiWay Team

 

From Manqoba on Dec 13, 2018

I was very pleased with the service from Miway its much appreciated keep it up

MiWay's response on 13.12.2018 17:20
That's what we love to hear! Thanks for sharing.

Best regards,
The MiWay Team

 

From Pabedi on Dec 13, 2018

I was assisted by Kedibone and she made it easy for and authorization was quick. I liked it and will definitely encourage other people to join Miway. I have been with Miway for less than a year but the service was excellent.

MiWay's response on 13.12.2018 16:36
Awesome - thanks for taking the time to compliment Kedibone for her great service delivery and for recognising her efforts. We will be sure to pass your feedback on to her and high five her for making your service experience memorable.

Best regards,
The MiWay Team

 

From Itumeleng Mahabane on Dec 13, 2018

I appreciate a service a got from mi way!

MiWay's response on 13.12.2018 16:16
Thank you for your feedback! We look forward to keeping you impressed for many more years to come.

Best regards,
The MiWay Team

 

From Milano on Dec 13, 2018

Excellent service received from Kabelo Chokoe. Thought i was going to be driving on my soare tyre the whole december and got a surprise call. Finalization done on one issue and assisted throughout by Kabelo. She is doing a remarkable Job assisting me through this inconvenient tine. Keep it up

MiWay's response on 13.12.2018 16:10
We are so glad that Kabelo is as dedicated as she is when it comes to delivering world class service! Thanks for showing her the recognition she deserves and thanks for sharing your positive service experience with us. 

Best regards,
The MiWay Team

 

From Mathabo Moeketsi on Dec 13, 2018

Thank you for approving my claim. Paballo was very patient and being of assistance to me. Thank you MiWay

MiWay's response on 13.12.2018 16:02
We really appreciate the positive review for Paballo and we’re sure that he will too. Thanks!

Best regards,
The MiWay Team

 

From Moses on Dec 13, 2018

Fantastic, on par, quick and effiecient service from the lady who called before I even put my Claim Forward. Andre Was all of the above and friendly felt like I was talking to my family memeber.

MiWay's response on 13.12.2018 15:20
We’re thrilled that our team made such a great effort! Thanks for sharing your service experience with us.

Best regards,
The MiWay Team

 

From Prashim on Dec 13, 2018

<p>Hi good afternoon, i am still awaiting my policy documents of which i clearly specified to be mail to this address and up to date i have not received them. <br /><br /><em>MiWay's response on 13.12.2018 16:34</em><br /><E2br />We have passed your note on to the right team and an agent will be in touch soonest to assist.<br /><br /><br /><br/>Best regards, <br />The MiWay Team</p>

 

From KAMALA CHETTY on Dec 13, 2018

Ntokozo Sibeko was very kind and help me to arrange to transport me home tomorrow REF#:C1030464

MiWay's response on 13.12.2018 14:16
Ntokozo is the best! Thanks for the thumbs up for him.

Best regards,
The MiWay Team

 

From Jermaine on Dec 13, 2018

Thanks Bridgette Du Plessis for the professional and friendly manner U handled my case. Ur hard work does not go unnoticed. Regards Jermaine

MiWay's response on 13.12.2018 13:52
This is such a fantastic compliment and exactly the kind of feedback that we strive for. Thanks for taking the time to compliment Bridgette on her efficient service delivery and for recognising her efforts. We’ll be sure to do the same!

Best regards,
The MiWay Team

 

From Frank Sibiki on Dec 13, 2018

As a first time claim customer I was panicking but MIWaY made everything easier for me!thank you very much

MiWay's response on 13.12.2018 13:30
Thank you for your feedback! We look forward to keeping you impressed for many more years to come.

Best regards,
The MiWay Team

 

From Natalie on Dec 13, 2018

I just want to say thank you to all the employees at MiWay who assisted with my claim for making this experience so seamless. Being in an accident is not something you think of when you leave your home and the aftermath of it all can be somewhat stressful. This was not my experience at all. From the time the accident happened to when my claim was processed and approved I was pleasantly surprised at the professionalism and hassle free service provided. All my questions were answered and the timelines and waits were minimal from an insurance company. Now the only thing left is to wait for my car to be restored and returned back home where she belongs. Thanks again for your help. You truly made my experience with MiWay a pleasure. Natalie

MiWay's response on 13.12.2018 12:40
Wow - this is such a fantastic compliment and exactly the kind of feedback we strive for! Thanks for choosing us as your preferred insurer - we're committed to going out of our way so that you can #LiveYourWay ♥

Best regards,
The MiWay Team