What do our clients think about MiWay's service?

miway took 15 days to approve our claim, and our courtesy car was for 20days, and you promised then you process within 72hrs, and you are not updating the customers, I was calling you guys each and everyday, problem the 20days will expired soon, we won't have a car after that, we're going to struggle because of that.. the question is who's way is it? your way or my way? 🤔

MiWay's response on 25.05.2018 12:50

Thank you for bringing this to our attention, and we apologise for the inconvenience caused.  We believe that Shenta has since given you a call to discuss your concerns with you, she has also confirmed that she will keep you in the loop going forward.

Should you need anything else, we urge you to give us a call.

Best regards,
The MiWay Team

I am not happy with the outcome of my recent claim. My policy cover sheet which is my contract, stipulates My Jewellery for the Mimoveables section has an insured value for R19 487. I am paying the associated premium. There is no specified items mentioned in the coversheet . For the camera, there is the make/name of the camera 'Nikon'. My wedding ring and engagement ring is lost but Miway only wants to cover the engagement ring. The value of both my rings is less than the insured value in the cover sheet/contract. I am not satisfied and will take this further. Claim number: 9****4. How can I manage my policy actively if Miway does not provide the full information required to do so. How can you specify one item i.e. camera and not the other? Is Miway intentionally doing this so that customers cant see what they are covered for and in turn lose out on their claims?? According to your policy for specified moveables "... each item is specifically listed and the value noted on my coversheet" and non-specified moveables, "the maximum amount each item is covered for is mentioned in my coversheet. This was not the case on my coversheet!!

MiWay's response on 24.05.2018 09:21

We are sorry to hear you feel this way, and it is not our intention to cause you any hassles.  We believe that Stefan has been in touch with you to discuss your concerns in more detail, he’ll await the signed document as discussed to finalise your claim.

Please don’t hesitate to give us a call should you need anything else.

Best regards,
The MiWay Team

Miway vehicle insurance. Absolutely appalling service. The motor bike accident occurred on 19 April 2018. Miway arranged for a recovery vehicle. A standard toe truck was sent to the scene. We then had to wait for a flat bed truck to remove the motorbike. The accident was reported the same day and the case number reported. Several calls and 3 and a half weeks later we got a response... Miway did not know where the motor bike was. Again several calls later the motor bike was located and we were informed that it had not been assessed as yet, after several heated discussions the motor bike was taken to Honda West Rand for assessment. The assessment was done and submitted to Miway. I was assured that they would respond within 24-48 working hours. I have made 5 more calls and sent emails today, I was assured they would respond. I am still waiting. Do not ever deal with : Precious Lekgau (Ramokgopa) , Vincent Zulu , Pauline, or Tracey.

MiWay's response on 24.05.2018 09:15

Please accept our sincere apology for the delays you experienced on your claim. We believe that Tracey has been in touch with you to apologise and to discuss your concerns in more detail. We’re happy to report that your claim has since been authorised, and that she also explained what you can expect moving forward with the claim.

REPLACE

Best regards,
The MiWay Team

I have been trying to get through to the claims department since 10:30 this morning, calls just go unanswered. I submitted a vehicle theft claim on Wednesday and was told that an assessor will be assigned and contact me. The assessor was assigned on Thursday and I have not heard from him until now. I am highly frustrated because no one is saying anything - there is no email, no call, no SMS, no communication at all. Is it possible to be assigned another assessor and how soon can I expect some from him/her, even if its an introduction call.

MiWay's response on 22.05.2018 10:36

We have to thank you for taking the time to write to us, and for bringing this to our attention.  Please accept our sincere apologies for the inconvenience caused by the lack of feedback on your claim.  We believe that Deon has given you a call to discuss your concerns with you in more detail, and he has also explained what to expect moving forward.

Oratile will keep you in the loop moving forward, and we urge you to give us a call should you need anything else in the interim.

Best regards,
The MiWay Team

Dear Sir or Madam MiWay Policy_ 4******3_ N******6_C9****5_AR NO 0*/0*/2*** I urgently need to write to you about my claim and get an urgent resolution. My claim was submitted on 04.05.2018 has just been approved based on an Assessment report where Repairer on the assessment report Harvey's Of Durban S******1 quoted repairs to the value of R37,176.67. My car is presently at Genesis Panel and Paint since 04.05.2018. I have not seen the quote from Genesis Panel and Paint not was I advised that they are not a Miway Dealer. I only received the assessment report 18 May 2018 08:51 AM. This means that i only discovered that the claim approval has been based on this value. This is my 1st insurance claim, which i have informed all Miway agents of. I repeatedly asked every agent that i spoke to if there was a problem with the Miway tow truck and dealer where my car was and was advised that there was no problems. Please can you urgently get hold of with electronically so that we can resolve this issue. Many thanks Sandra

MiWay's response on 22.05.2018 15:31

Thank you for taking the time to write to us.  We believe that Palesa has since been in touch with you to discuss your concerns.  She has also sent you an email detailing the progress of your claim and what you can expect moving forward.

Please don’t hesitate to get in touch with her directly should you need anything else going forward.

Best regards,
The MiWay Team

Miway insurance shame on you, i actually realised that you are best at monthly subscription deduction not on rendering service you promised to me.On the 28-04-2018 i lodged a claim of my canopy door glass and the lady by the name of elisa nxumalo was assighed to assist me but until to date no final answer provided and i submitted all required documentation papers like vehicle agreement from the dealer to show that the car came with that canopy as requested by her, now she vanished in a thin air.Reference number:C9****1. Again on the 08-05-2018 my car was involved in an accident ,the car came from drop off zone drove into my middle lane and hit my rear lift tyre and minor damage occured, i was requested to send scene pictures which i did and take my car for assessment on the 08-05-2018 since then no word from assighed guy to assist Kabelo seheto, what is happening in fact i need an explanation and anwers actually you(miway) you don`t understand or consider the frustration you cause in my life.Thanx

MiWay's response on 22.05.2018 15:35

First of all thank you for bringing this to our attention, and we sincerely apologise for the hassles you’ve experienced so far.  We believe that both Kabelo and Elisa have been in touch with you with regards to your outstanding claims.  We are happy to hear that you have been assisted, however we urge you to give us a call should you need anything else going forward.

Best regards,
The MiWay Team

Hi, I submitted my claim and complied to Miway requirements, I am very unhappy the way my claim is being handled, firstly Miway opted to write-off the car due to parts scarcity and pricing, I asked for other options and opted to fix my car on my own, I was then offered 'write-off' amount of R6k less Excess of R2k they say it's for single car accident, I questioned why write-off as the car is drivable and why I being charged excess I was told it's a buy back option and my car's salvage value is the same as trade value, I told them it's my first time experience and against laws where scrap value is same as trade and as for excess it’s unfair because none of the excess conditions apply to my case. I sent email requesting explanation and for us to resolve this issue. Instead I receive emails that my car is no longer covered and changes done to my policy with no explanation or whatsoever. I sent follow up email requesting explanations as to changes and claim...No reply up today As it stands today - No claim settlement, worse-off car has been taken out of my policy, left with car needing repairs, I am the one who initiates correspondence for resolution but no feedback or whatsoever from Miway. I have go all out myself to source for alternative client communication I ask what have I done to deserve such treatment?, I see some of your ads on tv with happy smiling clients for excellent treatment from you, but none for me, I am frustrated and asking myself what have put myself into Please step in to solve my claim

MiWay's response on 21.05.2018 11:29

Thank you for taking the time to write to us.  We believe that Busi has since given you a call to discuss your concerns in more detail, and we happy to hear that your claim has since been authorised and settled.

Please do give us a call should you need anything else going forward.

Best regards,
The MiWay Team