Latest Comments

5

Simphiwe Radebe said...

Thank you so much MiWay and well done to Pule you did an excellent job.

MiWay's Response

We really appreciate the positive review for Pule and we’re sure that he will too. Thanks so much!

Best regards,
The MiWay Team 

1.6

MD Paulse said...

Can you please stop my policy....

MiWay's Response

We have passed your request on to our client services team and someone will be in touch to assist you.

Best regards,
The MiWay Team

3

J M Motsamai said...

Can you check for a better offer for my policy with you since I insured two cars with you

MiWay's Response

We have passed your request on to our client services team and someone will be in touch to assist you.

Best regards,
The MiWay Team

3

Annemarie Meyer said...

I have been called by one of your employees, a certain Ms Loraine Mahile a number of times. She said to me that I took out a Sanlam Loan and that I had complimentary life insurance on this loan from Miway, which was now expiring and insisted I had to take out insurance on this loan before the complimentary insurance expired. She kept on aggressively calling me, without stopping while I was busy with urgent work matters. She made it seem that I had no option. Something seemed off, since Sanlam is an insurance company. I phoned them and they confirmed that I never had insurance from Miway and I was insured through them. I realised that this was not right when she wanted to start doing a risk assessment and mentioned that I would have to name a beneficiary. If it was for a Sanlam loan, would the beneficiary not be Sanlam? Please explain to me why I was being lied to? This behaviour is fraudulent to say the least... and why was I harrassed? Please also note that if I receive one more phone call I will report Miway to authorities and I will file harassment charges. This is totally illegal and I also want to know where she got the information from that I had a Sanlam loan. This is a gross violation if all laws that protect privacy. Please explain by email what happened here, failing which I will take further steps. Thank you.

MiWay's Response

Oh no – this doesn’t sound right at all! We will be sure to have a look in to what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.

Best regards,
The MiWay Team

1

Samantha said...

Can someone urgently call me so I can have this 3rd party claim sorted. I am not a Miway client and was contemplating on moving but after this kind of service and ridiculous turn around times I am completely rethinking it! Can someone contact me as a matter of urgency????

MiWay's Response

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!

Best regards,
The MiWay Team

4.4

Molebogeng said...

Thabiso is a kind and friendly gentleman

MiWay's Response

Thank you for the positive feedback for Thabiso.

Best regards,
The MiWay Team

5

Chim Saopa said...

Satisfied with the services

MiWay's Response

That's what we love to hear! Thanks for sharing.

Best regards,
The MiWay Team

1.8

Mandla Mokoena said...

Good day, Claim no: C1188955 I lodged a glass claim on the 03 March 2020. I phone after that, was informed that you need to source your own qoutes. I sent my invoice and proof of payment on the 06 March 2020 to the claims Miway email. I then spoke to Phumzile on the 09 March 2020 who promised to urgently assist. I then sent to the documents again to Phumzile. I sent an email to Miway claims email and Phumzile on the 13 March 2020 registering the poor level of customer service I have received and non-response from Miway. I called on the same day and requested to speak to Phumzile, she promised again that it will be resolved, and that she have received the qoutes. She asked to confirm my bank details and promised that the payment to my account will be made within 3 days. I called again on the 24 March 2020 to follow up the payment, the consultant says he does not see any payment loaded or paid. He said he is not seeing any qoutes requested, meaning the claim status has not progressed at all. I would like to express my extreme disappointment with Miway customer service. I don't see any future relationship with Miway if no drastic improvement is implemented in your customer service. I urgently need that refund, as my financial situation was severely affected when I personally paid R3,950 to repair my car glass. I sincerely hope you will treat this complaint with utmost attention and respect it deserves. Mandla Mokoena

MiWay's Response

Thank you for taking the time to write to us and for bringing your concerns to our attention! We’re so sorry to hear that your service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your feedback on to the right team to investigate what happened and provide you with feedback shortly! 

In the meantime, please accept our sincere apologies for the frustration and inconvenience you and your family have experienced.

Best regards,
The MiWay Team

3.4

Hester Margaretha Vermaak said...

I first call/request for road side assistance was locked at 12.10. Sms for dispatch of tow truck received at 12:24 saying they will be there in 15 min. I received a call at 12:45 from the road side assistance guy saying that he is in Sunninghill in Johannesburg. Completely the wrong address. From their I phoned every 10 min for assistance. Not one of the Miway call centre people actually phoned me back or gave me feed back of new instructions. My son was standing in a yellow line in Pretoria CBD. Ntokozo Sibeko was the only Miway person that gave me his name, assisted me patiently and actually solved the problem He also called me back to give me feed back. Ntokozo is an absolute asset where he is. Perfect for the job and need to be rewarded for the way he assisted me. If it wasn't for him I would still not have resolved my emergency. Almost 2 hours later only my case was solved. Absolute great service from Ntokozo, but the first time ever Miway did not satisfied my needs.

MiWay's Response

Ntokozo is legendary and we're so proud of him for turning things around for you. Thanks for taking a moment out of your day to give him such great Mabuke and for showing him the recognition he deserves. We'll be sure to do the same!

Best regards,
The MiWay Team

3

Nadia said...

Please can someone assist me urgently re de it order

MiWay's Response

We have passed your request on to our client services team and someone will be in touch to assist you.

Best regards,
The MiWay Team