Latest Comments

3

Sarita Joubert-Edwards said...

STOP THAT RIDICULOUS BRIDGIT AD ON TV PLEASE PLEASE PLEASE!!!

MiWay's Response

Thanks for taking the time to write to us. We’re sorry to hear that the advert is frustrating you and we will be sure to bear your feedback in mind next time we plan the frequency of our ads.

Best regards,
The MiWay Team

5

Daniella Basch said...

Ntokozo Sibeko excellent service thank you

MiWay's Response

Ntokozo is the best! Thanks for the thumbs up for him.

Best regards,
The MiWay Team

5

Ofentse said...

Great Service

MiWay's Response

Awesome! Thanks for commenting on great service.

Best regards,
The MiWay Team

3

Shirelle Skippers said...

Good day Owing to the pathetic message I received from your service provider (Tracker) and the manner in which the consultant spoke to me , (as though she was doing me a favour), I am not interested in dealing with them and in turn, considering that the device is tied to yourselves, please cancel this Policy. Cancel it don't phone me CANCEL the policy Regards Shirelle

MiWay's Response

Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way! We can confirm that your policy has since been cancelled as by your request. 

Best regards,
The MiWay Team

3

Jennifer Williams said...

Need an somebody to check out dampness un my kitchen and passage

MiWay's Response

We have passed your request on to our client services team and someone will be in touch to assist you.

Best regards,
The MiWay Team

 

3

Melita Seleha said...

Good day. Can you please assist with emailing me the confirmation letter for my car insurance

MiWay's Response

Hi there,

We have passed your request on to our client services team and someone will be in touch to assist you.

Best regards,
The MiWay Team

1

Bernard Loots said...

Please contact me urgently in regards to my claim. I have been waiting more than 2 weeks for Buhle to give me feedback. Last week Bongani said she was off and he would call me back. I haven't heard from either of them. This is really unacceptable.

MiWay's Response

We believe that our team has since been in touch to assist you. Please let us know should you need any further assistance.

Best regards,
The MiWay Team

3

Sibusiso Mthembu said...

Policy cancelation due to car being sold

MiWay's Response

We believe that Refiloe has since been in touch to assist you. We can confirm that your policy has since been cancelled as requested.

Best regards,
The MiWay Team

3

Viven Chinniah said...

I am really disgusted with the service received on the MiWay Home Assistance. I had a leaking geyser valve and called MiWay. They dispatched plumber, Lee Dewa, who went into my ceiling to replace the valve. He spent some time fixing it, spraying water in the ceiling, and using a gas blow torch to make the repairs. When he was done I paid him R350 for the part and he left thinking everything was fine. The next morning, when my wife went take a shower she told me that the water was cold. I have a Geyserwise timing unit connected to my geyser and the control unit showed the water to be 20degrees which it should not be as the control unit turns on the geyser every morning. It seems that the plumber interfered with this unit while he was working on the pipe which is on close proximity to each other. I called MiWay to report this but I did not receive any feedback to date. I then called the plumber directly and he came over to check. He told me the timing control unit was not working and therefore he had to bypass it. I told home the control unit was working before he came to fix the water leak problem and no way was this now coincidence that it stopped working. Nobody else worked on the geyser. He told me there is not much he can do and left. I told him that I will report the incident to MiWay. Now I am left with a geyser without a computer timing unit. This level of service is not acceptable and a small job of R400 is now going to cost me R5000 to repair the geyserwise unit. I hold MiWay responsible for sending unqualified plumbers to work on my geyser and I demand that I get answers how this problem will be solved immediately. This is not the first time that MiWay has send unqualified service providers to me. The last time they sent someone to fix a toilet water leak they messed things up and another plumber had to be sent to fix the problem. You can see the records. I cannot close this call until MiWay send someone to fix it urgently otherwise I will have to take further action. (Viven Chinniah, 30 Marabu Close, 119 Bellairs Drive, Northriding)

MiWay's Response

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!

Best regards,
The MiWay Team

3

Sibusiso Buthelezi said...

Im going to cancel my policy if the anomaly regarding the X1 cover is not fixed urgently

MiWay's Response

This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!

Best regards,
The MiWay Team