Latest Comments

5

Jayshil Desai said...

Excellent service and Aftercare provide by Enock Lamola

MiWay's Response

We really appreciate the positive review for Enock and we’re sure that he will too. Thanks so much for sharing!

Best regards,
The MiWay Team

2.6

Edward James Conlon said...

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MiWay's Response

Thanks so much for the awesome feedback – we appreciate it!

Best regards,
The MiWay Team

5

Nombulelo Khumalo said...

Ayanda was patient with me. She was of great help and took her time to make sure she assisted me. I am happy with the service i got.

MiWay's Response

Awesome – thanks for taking the time to compliment Ayanda on great service delivery and we’re so proud of her for leaving you with a smile on your face! 

Best regards,
The MiWay Team

1

Lwazi Sibanda said...

I logged a motor vehicle claim on Monday 5 April and 'til today I have not received a call from the allocated agent (Solani Baloyi) to give me feedback on what is happening with my claim. I got a call from the Miway number but on answering the call there was no voice on the other end and there was no attemp to call again. I have been trying to call the agent and the phone goes to voicemail. I have sent an email and it has not been read let alone responded to. I have called the 0119900400 claims department number listed on the correspondence I have and it goes to voicemail. I have called the panelbeater who took my assessment pictures and they do not have any further information since they sent through the pictures to Miway on 7 April. I have tried to call the customer care line but all I can do is leave my number to wait for a call from the company. You have blasted to pieces the 2 -3 working days turnaround time mentioned in your correspondence. Does this company still exist? I am very disappointed. Can someone please work on my claim, please!

MiWay's Response

We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team

1.8

V.V. Ndlovu said...

I registered a claim on Monday till today nothing has happened . I have used more than R100 airtime trying to get my car fixed with no luck. one agent told me that the claim department is very busy will take up to 72 hrs for them to call me. This is the Good service I have received. I am like sitting here no clue of when will I be assisted with this claim.

MiWay's Response

We are very sorry to hear of your frustrating experience. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon. In the meantime, we’re so sorry for the hassles you’ve gone through.

Best regards,
The MiWay Team

2.6

Pieter de Lange said...

I have relocated but there is no place on your site to update my address details!

MiWay's Response

We have passed your request and your details on to the right team and an agent will be in touch with you shortly!

Best regards,
The MiWay Team 

1.4

Zander said...

Quite frankly, i am appalled by your company's policies. In times like these, with people struggling the way they are, you as a company Choose to take from the little guy, it's saddening and disturbing. I hope you get what you give.

MiWay's Response

We are very sorry to hear of your frustrating experience. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon. In the meantime, we’re so sorry for the hassles you’ve gone through.

Best regards,
The MiWay Team

5

Nkamoheng Motsoeneng said...

I was assisted by Mookho Puling and she was very helpful. I was satisfied by her friendliness and her knowledge about the protocol to follow. She is such a wonderful person. Thank you very much Mookho.

MiWay's Response

We just love your feedback for Mookho and we’re so happy to hear that she enabled you to live your way!

Best regards,
The MiWay Team

1

Delmarie Van Deventer said...

We have lodged a claim on the MIWAY app. Case number 13*. Someone bumped in the back of my husband's car. He has taken his car for assessment on 17 March 2021 almost a month has gone by already. To date he has not received any date or place where he must take his car. The last time he spoke to Miway they said someone at Miway did something incorrect on the claim, as the person responsible for the damages is also a Miway client and is responsible for the charges. Excess will be paid by the client responsibe for the accident. He is STILL waiting for someone to get back to him. This is totally unprofessional.

MiWay's Response

We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team

1.8

Elizabeth Mokhosi said...

Did not like the way the consultant treated me.

MiWay's Response

We are very sorry to hear of your frustrating experience. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon. In the meantime, we’re so sorry for the hassles you’ve gone through.

Best regards,
The MiWay Team