Latest Comments

Solam Dumalisile said...

I dropped the car for repair on the 26 February 2024, till to date I haven’t not received my car, there is no accurate updates when will it be finished, to day it’s the 22nd April 2024.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

1.3

Mphethe Andries Mokoakoe said...

Good day, I am really not happy with MiWay's service recently. Can someone please have a look at these two current claims (C1754081and C1762389) that I am not seeing any movement on? These were logged after my Wife and I were hijacked on November 03, 2023. We're trying to sell the car but it's not getting fixed and it's getting old, while we have to drive it even though were are risking our lives driving it. Your prompt response will be highly appreciated. Kind regards

MiWay's Response

Best regards,
The MiWay Team

Alida Susanna Page said...

i reported an incident (reference nr C1818112) where another vehicle damaged my mobile car. i have shared all needed photos, case nr and documentation to the Miway consultant but have not received any feedback again from Miway. kindly contact me urgently

MiWay's Response

We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!

Best regards,
The MiWay Team

Shontal said...

Thank you Keizia. Effortless claim resolution

MiWay's Response

Thanks for taking the time to share your positive service experience with us, and for showing Keizia the recognition she deserves. We're so glad that you've found an insurer that keeps its promise to help you #LiveYourWay!

Best regards,
The MiWay Team

1.7

Rene Swart said...

I had to contact MiWay after more than 14 days to find out what was happening with my car once it had been towed in. I sent a mail to my consultant, to get a response back saying she was not available to please contact Teddy, and I am still waiting for Teddy to come back to me! I was originally told my excess was R2,200 and then when I called to find out what was happening with my car, an additional R3,000 was added to the excess as it was a single vehicle accident. So, what I should've done is drive into the vehicle on either the right or left of me on the highway, caused more damage to my car and another car, possible seriously injured or killed both myself and the driver of the other vehicle and my insurance excess would then have been R2,200.00 - how does that make any sense. I had no way of avoiding the tyre on the highway as by the time the vehicle in front of me had gone over it, it was too late for me to do anything else other than hit it or cause more damage to mine / others vehicles. I am not happy about this.

MiWay's Response

Best regards,
The MiWay Team

Niekie Engelbcht said...

I am very disappointed with the service I received from Miway today. I was loyal client for more than six years. Today I put in a claim for the first time and I am utterly disappointed with the outcome. I am thus cancelling my policy and will never refer you to any one.

MiWay's Response

Best regards,
The MiWay Team

Hargreaves Hamandishe said...

Thanks so much team for speeding the claim evaluation process. A special mention to my claim evaluator/assessor called Masilo Modiba for his professionalism and prompt response s to my follow up on the process. I will always recommend miway insurance.

MiWay's Response

Thanks for taking the time to share your positive service experience with us, and for showing Masilo the recognition he deserves. We're so glad that you've found an insurer that keeps its promise to help you #LiveYourWay!

Best regards,
The MiWay Team

Brendon Reniers said...

I want the following 2 numbers removed from Miway and all subsidiaries call centre contact lists in totality - 072 013 8624 & 082 614 7519. Should this not be done and I received one more call on either of these numbers I will be taking my complaint to the CP Ombud

MiWay's Response

We don’t like hearing that our calls have been overwhelming you! We’ve made sure your contact details have been removed from our system to alleviate any pressure on you. Should you need any assistance from our team, you know where to find us.

Best regards,
The MiWay Team

Johanna E van Der Merwe said...

Good day, I have numerously tried to change the date of collection and also tried to make you aware that I no longer receive salary on the 15th of each month and you keep on collecting on that date and then s incurs bank liability on me of R150 each month. Please move collection date to month end. Regards lizettevdm60@gmail.com

MiWay's Response

We have passed your feedback on to the right team and someone will be in touch to discuss your concerns with you.

Best regards,
The MiWay Team

Matlepele said...

The service i got from Atlarelang Nhlapo was excellent, he was kind,polite and he patiently assisted me very well and i am thankful

MiWay's Response

Thanks for taking the time to share your positive service experience with us, and for showing Atlarelang the recognition he deserves. We're so glad that you've found an insurer that keeps its promise to help you #LiveYourWay!

Best regards,
The MiWay Team