Latest Comments

1

Buhlebenkosi Booi said...

You have proved yourself to be highly incompetent in dealing with me. Directing from pillar to post to get my vehicle repaired. Not properly pressing the quote and making my daily life highly inconvenient.

MiWay's Response

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!

 

 

Best regards,
The MiWay Team

1.6

Jason Neumann said...

Good day, I made contact with Mpumi Nkumbe 27th of March, and again on the 8th of April regarding the quality of work done on the replacement windscreen. I sent through photos showing the damaged molding after the repair. Nobody has bothered coming back to me to offer me a solution. If this problem is not rectified shortly, I will cancel my policy, and move to another insurance company.

MiWay's Response

Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!

We have passed your note on to the right team and an agent will be in touch soonest to assist.

Best regards,
The MiWay Team
 

1.8

Hellen Rugani said...

I lodged a claim on 2nd April 2019. To date i still do not know what is happening. I have sent emails to the agent dealing with the claim and i get an auto reply to send to another agent, who also when i send the email i get an autoreply to email someone else, who is forwards to another...this is unlike Miway, what has happened to your service which has always been excellent. I always used to be updated with regard to my claim but now am the one following up but without response:(:(

MiWay's Response

We’re so sorry to hear that we have upset you – we will get an agent to give you a call ASAP and we apologise in the interim for any inconvenience you have experienced! 

Best regards,
The MiWay Team
 

1

ML Booi said...

Bridgette Du Plessis approved for my vehicle to be sent to a repair place that is not VW approved. She also wrote that I must pay the Excess upfront before any repairs have taken place. Not happy about this at all, as my vehicle is now going to be sent to another repair centre. Regards, ML Booi

MiWay's Response

We believe that Kabelo has since been in touch to assist you. Please let us know should you need any further assistance.

Best regards,
The MiWay Team

 

1.8

Mpho said...

still awaiting for my insurance vehicle cover... I took your cover from February this year

MiWay's Response

We believe that Khulu has since been in touch to assist you. Please let us know should you need any further assistance.

 

Best regards,
The MiWay Team

3

Omerah said...

Please stop calling me almost everyday (literally) for a follow up on the same quotation. It’s disruptive and annoying.

MiWay's Response

We're really sorry for bothering you. We have passed your details on to our sales team to have your number removed from our system!

Best regards,
The MiWay Team

 

1

Rodney said...

I am disappointed in the way miway agents handled my car insurance. Wanted to add a second car last Thursday only to find out on Saturday that the premium will come out. Then on monday agent says car is not insured must give particulars again. This sucks miway over 10 years with them. Weak staff weak

MiWay's Response

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!

Best regards,
The MiWay Team
 

 

5

Bonisiwe said...

I highly appreciate the service from my way especially from Molebogeng Lizani who was dealing with my calm , he has been professional and great service I received from him . I will surely rate her 10/10

MiWay's Response

Thanks for the wonderful feedback for Molebogeng!

Best regards,
The MiWay Team

3

Nomthandazo said...

Morning please review my insurance.

MiWay's Response

We believe that Khulu has since been in touch to give you feedback. Please let us know should you need any further assistance.

Best regards,
The MiWay Team

 

3

Msawenkosi Dana said...

I want to join another insurance and cancel the existing one

MiWay's Response

We've heard back from our team and unfortunately they are not able to get through to you. Please provide us with an alternative number or advise what time will be suitable for you in order for our team to be in touch with you.

Best regards,
The MiWay Team