Latest Comments

1

Muhammed said...

After being a Miway client for 15 years I am utterly disgusted at the levels of service I am receiving. My claims handler Sanet Jacobs has no sense of urgency neither and would not be know customer service, she provides NO feedback either. My claim for a rear bumper keeps gettings pushed back and forth because Miway want to save money and not approve an OEM bumper, instead the approved panelshop must look for either aftermarket parts or used bumpers. I am really disappointed and will post this on all social media platforms so people can see what how Miway treat loyal customers. I have been contacted By Onalenna Mokoboto who promised to provide me feedback regarding the new bumper and car hire.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

1

Muhammed said...

After being a Miway client for 15 years I am utterly disgusted at the levels of service I am receiving. My claims handler Sanet Jacobs has no sense of urgency neither and would not be know customer service, she provides NO feedback either. My claim for a rear bumper keeps gettings pushed back and forth because Miway want to save money and not approve an OEM bumper, instead the approved panelshop must look for either aftermarket parts or used bumpers. I am really disappointed and will post this on all social media platforms so people can see what how Miway treat loyal customers. I have been contacted By Onalenna Mokoboto who promised to provide me feedback regarding the new bumper and car hire.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

1.3

Pathelia Mankga said...

I am not happy with the service from your appointed panel beaters NMS Autobody. My vehicle has been booked in for service from the 02nd November 2023 and to date not much progress has been made as after almost 4 weeks the vehicle is still waiting in line to be painted after I received a notification that it was at the painting dept on the 21st November but to date nothing has been done. Even today I’m told that it is still waiting in line as they have many vehicles that still need to be painted. My vehicle has been at the panelbeater 2 days shy of a month. I am giving MiWay until the end of business day on Monday, 04 December 2023 to ensure that my vehicle is completed and ready for collection. Failure to do so I will go collect my vehicle as it is and cancel my policy.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

2.3

Olwethu said...

Hi MiWay, I am still waiting for your consultant to send me the link so I can send my bank statement which reflects the monies that MiWay took from my bank account without my consent. I will write on this page until my issue is sorted.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

1

Muhammed said...

After being a Miway client for 15 years I am utterly disgusted at the levels of service I am receiving. My claims handler Sanet Jacobs has no sense of urgency neither and would not be know customer service, she provides NO feedback either. My claim for a rear bumper keeps gettings pushed back and forth because Miway want to save money and not approve an OEM bumper, instead the approved panelshop must look for either aftermarket parts or used bumpers. I am really disappointed and will post this on all social media platforms so people can see what how Miway treat loyal customers. I have been contacted By Onalenna Mokoboto who promised to provide me feedback regarding the new bumper and car hire.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

1

Muhammed said...

After being a Miway client for 15 years I am utterly disgusted at the levels of service I am receiving. My claims handler Sanet Jacobs has no sense of urgency neither and would not be know customer service, she provides NO feedback either. My claim for a rear bumper keeps gettings pushed back and forth because Miway want to save money and not approve an OEM bumper, instead the approved panelshop must look for either aftermarket parts or used bumpers. I am really disappointed and will post this on all social media platforms so people can see what how Miway treat loyal customers. I have been contacted By Onalenna Mokoboto who promised to provide me feedback regarding the new bumper and car hire.

MiWay's Response

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

1

Shalini Naidoo said...

Sent an email.

MiWay's Response

We have passed your feedback on to the right team and someone will be in touch to discuss your concerns with you.

Best regards,
The MiWay Team

3

lehlohonolo jan dimpane said...

I really Appreciates the Professionalism and Patience with me I received from your Senior Manager regarding my Policy Premium reviews. KEEP UP THE GOOD WORK !!!

MiWay's Response

We're so happy to hear that you got to experience our world-class and memorable service, Lehlohonolo!

Best regards,
The MiWay Team

2.7

Indran Thaver said...

I would like to cancel my Miway insurance. I am not working and will not be able to afford these premiums. I am not sure of my policy number but my account has been debited

MiWay's Response

We have passed your feedback on to the right team and someone will be in touch to discuss your concerns with you.

Best regards,
The MiWay Team

3

ANTHEA said...

Terrible service ever i got 4 people help me already. I want replace my car shocks they said that the insurance don't cover it so i have cancelled the policy and ask them to send me the recording. When taking out the policy WHAT THE CONSULTANT SAID Dec 2022.They saying they going to send it still waiting since 23 Nov 2023

MiWay's Response

We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team