Latest Comments

5

Anele Tsholoba said...

Good day miway I, would like to say thanks for your assist me on my claim.

MiWay's Response

Thanks for the positive feedback! We're committed to keeping you happily insured for years to come. 

Best regards,
The MiWay Team

 

5

Tokelo said...

Excellent service & personnel

MiWay's Response

What an awesome compliment - thanks for sharing!

Best regards,
The MiWay Team

1

Vatiswa said...

I am not happy about the service I receiving from you

MiWay's Response

We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced.

Best regards,
The MiWay Team

1.8

Mohsin Khan said...

I have claimed for hail damage but I cannot get confirmation from anyone in MiWay if my inspection (Done 4 Oct 2021) has been submitted for a damage report to be compiled. I am not pushing for timing but all I need is to know if my inspection has been submitted for assessment for a damage report. Very unsatisfied!

MiWay's Response

We're so sorry to hear that we have disappointed you! Your message is with the right team and an agent will be in touch shortly to see how we can sort this out.

Best regards,
The MiWay Team

1

Ntakadzeni said...

Registered my claim on the app. Beauty called me the following Monday at 19:19 way after hours and never again until Saturday before 1.dont know her voice or ever received updates. I called yesterday and she did not return my call. Called again today and held over 20 minutes. Only Solani from non drivable helped with feedback and authorization. It took more than a week to resolve a drivable claim. This turn around time was terrible. I couldn't upload photos and when I asked for assessment to be booked she said the 1 photo emailed was enough but my light is now not included. My claim shows I do not have other party details but I captured them and send ar report with all his details. Not sure if I will get my excess back. I am really disappointed in the service I got.

MiWay's Response

Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. 

Best regards,
The MiWay Team

 

5

Rikesh said...

Excellent stuff

MiWay's Response

Thanks for the awesome review!

Best regards,
The MiWay Team

3

Sandiswa Bokveldt-Lize said...

Why I only received the increase letter on the 4 of October 21 but premiums were deducted on 1st of October 21. I am not happy with this because how can you deduct more than what we agreed. Pls call and explain to why?

MiWay's Response

Thank you for the feedback – we appreciate it! Your message is with the right team and someone will be in touch shortly to provide you with proper feedback and discuss your concerns. 
 
Best regards,
The MiWay Team 

 

4.6

Londeka Nxumalo said...

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MiWay's Response

Thanks for the positive feedback!

Best regards,
The MiWay Team

1.4

Deliwe Mei said...

I'm so frustrated with the service I'm getting from Miway. I took the car in for repairs yesterday and till today I don't have a courtesy car. I didn't go to work today because I don't have a car and seems like I won't be able to go tomorrow again because regardless of the calls I make no one gets back to me. I'm so frustrated I need a courtesy car. Can someone please help me

MiWay's Response

We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. 

Best regards,
The MiWay Team

5

Ignatia Makhombe said...

Excellent service!!!

MiWay's Response

Thanks for the thumbs up!

Best regards,
The MiWay Team