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It’s time to stay ahead of all the cybercrime. ",[],[1629,1639,1649],{"heading":1630,"description":1631,"icon":1632,"button_label":9,"button_link":1638},"Safeguard your self-service portal ","We protect your personal data on our online platform and send notifications to your phone or email address when you need to sign in. Here’s how to keep your email account and passwords safe.",{"dimensions":1633,"alt":9,"copyright":9,"url":1635,"id":1636,"edit":1637},{"width":8,"height":1634},34,"https://miway-website.cdn.prismic.io/miway-website/ZuAUDxoQrfVKl5pV_claims-made-quick-and-easy-icon.svg?auto=compress,format","ZuAUDxoQrfVKl5pV",{"x":32,"y":32,"zoom":7,"background":33},{"link_type":38},{"heading":1640,"description":1641,"icon":1642,"button_label":9,"button_link":1648},"Look out for links \u2028that aren’t legit","Fake links can look incredibly real and can lead you to the wrong place if you don’t know what to look out for. 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All it takes is a tap for hackers to take over your machine or account. Here’s how to spot a fake message.",{"dimensions":1653,"alt":122,"copyright":9,"url":123,"id":124,"edit":1655},{"width":1654,"height":1028},30,{"x":32,"y":32,"zoom":7,"background":33},{"link_type":38},"info_card_block$5ef5f7ce-446b-4c27-9064-ceaf9dec898e","info_card_block",{"variation":1660,"version":1604,"items":1661,"primary":1662,"id":1688,"slice_type":514,"slice_label":9},"textGuides",[],{"number_tabs":413,"textGuides":1663},[1664,1673,1681],{"group":1665},{"id":1666,"type":1667,"tags":1668,"lang":20,"slug":1669,"first_publication_date":1670,"last_publication_date":1671,"uid":1669,"link_type":411,"key":1672,"isBroken":413},"Z352gxEAACcAcqB1","text_guide",[],"safeguard-your-self-service-portal","2025-01-08T13:00:36+0000","2025-05-26T06:45:27+0000","76d0f154-6653-477b-9aee-90b8006a3866",{"group":1674},{"id":1675,"type":1667,"tags":1676,"lang":20,"slug":1677,"first_publication_date":1678,"last_publication_date":1679,"uid":1677,"link_type":411,"key":1680,"isBroken":413},"Z3-KWhEAACUAdGNI",[],"look-out-for-links-that-arent-legit","2025-01-09T08:37:22+0000","2025-01-09T08:43:27+0000","442e4268-ccfd-4f12-9ab1-10334d8204a8",{"group":1682},{"id":1683,"type":1667,"tags":1684,"lang":20,"slug":1685,"first_publication_date":1686,"last_publication_date":1686,"uid":1685,"link_type":411,"key":1687,"isBroken":413},"Z3-OHBEAACYAdGl1",[],"foolproof-yourself-against-phishing","2025-01-09T08:52:34+0000","ef7fc2ba-cf0c-4af6-b31d-52a378647ef9","faqs$5e1448d1-acb1-4179-9045-535047e1231e",{"variation":1620,"version":1604,"items":1690,"primary":1691,"id":1700,"slice_type":1701,"slice_label":9},[],{"title":1692,"page_size":159,"faqs":1693},"Need some answers?",{"id":1694,"type":514,"tags":1695,"lang":20,"slug":538,"first_publication_date":1696,"last_publication_date":1697,"uid":1698,"link_type":411,"key":1699,"isBroken":413},"ZzLt0xAAACUA3hNq",[513],"2024-11-12T05:55:33+0000","2025-04-17T08:48:54+0000","faq-mihelp","24448b71-9dec-476c-a73d-41945aab8d13","faq_section$c66d6d52-79a8-437f-88e5-be846032d4ed","faq_section","Stay safe online miway",{"dimensions":1704,"alt":9,"copyright":9,"url":1705,"id":1706,"edit":1707},{"width":26,"height":27},"https://images.prismic.io/miway-website/Z3ZZjJbqstJ98-AN_Image4096x32772.jpeg?auto=format,compress&rect=0,487,4096,2304&w=1280&h=720","Z3ZZjJbqstJ98-AN",{"x":32,"y":1708,"zoom":7,"background":33},487,{"link_type":38},"WebPage",{"id":1694,"uid":1698,"url":9,"type":514,"href":1712,"tags":1713,"first_publication_date":1696,"last_publication_date":1697,"slugs":1714,"linked_documents":1715,"lang":20,"alternate_languages":1716,"data":1717},"https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=ac4_iBAAACEACLRN&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22ZzLt0xAAACUA3hNq%22%29+%5D%5D",[513],[538],[],[],{"heading":530,"faqs":1718},[1719,1725,1740,1746,1752,1758,1764,1770,1776,1782,1788,1798],{"question":1720,"answer":1721},"What is Mihelp and how do I get it?",[1722],{"type":73,"text":1723,"spans":1724,"direction":76},"Mihelp is Miway’s 24/7 emergency service that helps you with sudden unexpected emergencies at home or on the road. It’s help with everything from towing to a tyre change and tree-felling, from a burst geyser to a battery jumpstart to a beekeeper who’ll relocate bees, for lost or left-behind house and car keys, or in a medical emergency. It’s a free service we offer if you have comprehensive car, home or home contents insurance with us, or if you have Miway business insurance.",[],{"question":1726,"answer":1727},"How does Mihelp work?",[1728,1731],{"type":73,"text":1729,"spans":1730,"direction":76},"We make it easy for you, with multiple ways to reach us and get the right help. And to make sure you get help even when you’re not able to make that call, our Emergency alert feature will detect if your car’s been in an accident - and we’ll dispatch a team right away if we can’t reach you!",[],{"type":73,"text":1732,"spans":1733,"direction":76},"You can also access Mihelp via the Miway App, WhatsApp or call us on 0860 07 67 64.",[1734],{"start":1735,"end":1736,"type":219,"data":1737},69,82,{"link_type":81,"url":1738,"target":1739},"tel:0860076764","_self",{"question":1741,"answer":1742},"Does Mihelp have different cover options?",[1743],{"type":73,"text":1744,"spans":1745,"direction":76},"Sorry, we don’t. But you do get a cover limit of R4 000 (for roadside help) and R2 000 (for help at home), or a maximum of 3 incidents each year - however, the cost of materials, parts and extra labour are not covered. And if you go above these yearly limits, you’ll still get the services, but the costs will have to be covered by you.",[],{"question":1747,"answer":1748},"What can I expect from the Mihelp service?",[1749],{"type":73,"text":1750,"spans":1751,"direction":76},"You can expect a 24/7 emergency response in all major metros, sub-metros and selected outlying areas, from dedicated teams who know what they’re doing. You also get medical care in an emergency – we’ll bring your kids home safely if you’re hospitalised, monitor your condition when you’re in a hospital outside your hometown, or rush out to the scene if we can’t reach you",[],{"question":1753,"answer":1754},"Can I add Mihelp to my insurance cover?",[1755],{"type":73,"text":1756,"spans":1757,"direction":76},"You won’t need to – it’s included in your comprehensive cover for car, building and home contents insurance.",[],{"question":1759,"answer":1760},"Can my family members also access Mihelp services?",[1761],{"type":73,"text":1762,"spans":1763,"direction":76},"Yup! Your family can use Mihelp if it’s connected to insured items on your policy. If the item is not listed on your policy, we can still help, but you’ll need to cover the costs of the service.  ",[],{"question":1765,"answer":1766},"Is Mihelp available nationwide?",[1767],{"type":73,"text":1768,"spans":1769,"direction":76},"The Mihelp service is available in major metros, sub-metros and selected outlying areas.",[],{"question":1771,"answer":1772},"Do I have to be a Miway customer to get Mihelp?",[1773],{"type":73,"text":1774,"spans":1775,"direction":76},"Yes, you need to be a Miway customer to get all the benefits. But we’ll also help out if you aren’t a Miway client – you’ll just need to cover costs yourself.",[],{"question":1777,"answer":1778},"I’m already a Miway customer. Is Mihelp included in my monthly premium?",[1779],{"type":73,"text":1780,"spans":1781,"direction":76},"Yes, it’s included in your comprehensive buildings, home contents or vehicle insurance.",[],{"question":1783,"answer":1784},"Is there a limit to how often I can use Mihelp?",[1785],{"type":73,"text":1786,"spans":1787,"direction":76},"You’re limited to 3 incidents each year OR to a cover limit of R4 000 for roadside help and R2 000 for help with home emergencies.",[],{"question":1789,"answer":1790},"How do I reach Mihelp in an emergency?",[1791],{"type":73,"text":1792,"spans":1793,"direction":76},"It’s easy – reach us via the Miway App and WhatsApp or call us on 0860 07 67 64.",[1794],{"start":1795,"end":1796,"type":219,"data":1797},66,79,{"link_type":81,"url":1738,"target":1739},{"question":1799,"answer":1800},"My car has been towed after an accident – where will it be kept?",[1801],{"type":73,"text":1802,"spans":1803,"direction":76},"The Mihelp agent give you all the info on where your car will be kept.",[],[1805,1863,1965],{"item":1806,"textGuide":1807},["Reactive",1664],{"id":1666,"uid":1669,"url":9,"type":1667,"href":1808,"tags":1809,"first_publication_date":1670,"last_publication_date":1671,"slugs":1810,"linked_documents":1811,"lang":20,"alternate_languages":1812,"data":1813},"https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=ac4_iBAAACEACLRN&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z352gxEAACcAcqB1%22%29+%5D%5D",[],[1669],[],[],{"heading":1814,"subheading":1815,"steps":1816},"Safeguard your self-service portal","We protect your personal data on our online platform through your ID, username, password and a one-time password (OTP). We send notifications to your phone or email address when you need to sign in, recover your username or reset your password. ",[1817,1823,1828,1833,1838,1843,1848,1853,1858],{"type":1818,"step":1819},true,[1820],{"type":73,"text":1821,"spans":1822,"direction":76},"Here’s how to keep your email account and passwords safe ",[],{"type":413,"step":1824},[1825],{"type":73,"text":1826,"spans":1827,"direction":76},"Secure your email account as a priority - cybercriminals usually start here because it’s the main gateway to all your other online accounts",[],{"type":413,"step":1829},[1830],{"type":73,"text":1831,"spans":1832,"direction":76},"Use multi-factor authentication (MFA). It combines your password with an extra security layer, like a code sent to your phone. We recommend authenticator apps by Google and Microsoft ",[],{"type":413,"step":1834},[1835],{"type":73,"text":1836,"spans":1837,"direction":76},"Use a password manager to generate long, unique passwords for all your online accounts while you only need to remember one strong password ",[],{"type":413,"step":1839},[1840],{"type":73,"text":1841,"spans":1842,"direction":76},"Use a strong, long password unrelated to any of your personal details, but that you can remember. Try using a song you love, like I miss the rains down in Africa. Shorten it to ImtrdiA. Add a special character (ImtrdiA:-D), and then a number you can recall (1995ImtrdiA:-D) ",[],{"type":413,"step":1844},[1845],{"type":73,"text":1846,"spans":1847,"direction":76},"Never share your passwords, especially with anyone who asks for it, whether in person or on the web (Miway will never ask you for your username or password) ",[],{"type":413,"step":1849},[1850],{"type":73,"text":1851,"spans":1852,"direction":76},"Don’t use the same password across multiple sites – cybercriminals can then access any site you’re using ",[],{"type":413,"step":1854},[1855],{"type":73,"text":1856,"spans":1857,"direction":76},"Keep your phone safe and out of sight, and don’t share it with anyone ",[],{"type":413,"step":1859},[1860],{"type":73,"text":1861,"spans":1862,"direction":76},"Keep your email address and mobile number up to date on Miway’s Self-service portal ",[],{"item":1864,"textGuide":1865},["Reactive",1673],{"id":1675,"uid":1677,"url":9,"type":1667,"href":1866,"tags":1867,"first_publication_date":1678,"last_publication_date":1679,"slugs":1868,"linked_documents":1869,"lang":20,"alternate_languages":1870,"data":1871},"https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=ac4_iBAAACEACLRN&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z3-KWhEAACUAdGNI%22%29+%5D%5D",[],[1677],[],[],{"heading":1872,"subheading":1873,"steps":1874},"Look out for links that aren’t legit","Fake links can look incredibly real if you don’t know what to look out for so double-check links before clicking, especially if they seem suspicious or from an unknown source. A little caution can keep your info secure. ",[1875,1880,1885,1890,1895,1900,1905,1910,1915,1920,1925,1930,1935,1940,1945,1950,1955,1960],{"type":1818,"step":1876},[1877],{"type":73,"text":1878,"spans":1879,"direction":76},"Here’s how to spot an unsafe link",[],{"type":413,"step":1881},[1882],{"type":73,"text":1883,"spans":1884,"direction":76},"Don't trust any links or attachments in emails or social media posts you weren’t expecting ",[],{"type":413,"step":1886},[1887],{"type":73,"text":1888,"spans":1889,"direction":76},"Always hover over links in emails to see the actual link ",[],{"type":413,"step":1891},[1892],{"type":73,"text":1893,"spans":1894,"direction":76},"Check for spelling errors, extra characters in the domain name and weirdly spelt brand names, e.g., ‘amaz0n.net’ instead of ‘amazon.com’. Also look out for URLs with numbers instead of letters, e.g., ‘g00gle; (with zeros) instead of ‘google’",[],{"type":413,"step":1896},[1897],{"type":73,"text":1898,"spans":1899,"direction":76},"Understand the anatomy of URLs so you know where they’ll take you - look at the part AFTER https:// and BEFORE the single slash (/) to see the domain name. No slash? The destination is the last TWO parts if the main domain is .com or the last THREE parts if the main domain is .co.za. ",[],{"type":413,"step":1901},[1902],{"type":73,"text":1903,"spans":1904,"direction":76},"Watch out for strange domain extensions (e.g., ‘.xyz’ instead of ‘.co.za’ or ‘.org’). Scammers often use less common extensions to create fake websites ",[],{"type":413,"step":1906},[1907],{"type":73,"text":1908,"spans":1909,"direction":76},"Look out for sub-domains - legit websites have their brand name directly before the domain extension, e.g., ‘paypal.com’ is authentic. But ‘paypal.secure-login.com’ is a fake ",[],{"type":413,"step":1911},[1912],{"type":73,"text":1913,"spans":1914,"direction":76},"Check the favicon (the small icon in the browser tab). A missing or strange favicon can be a red flag. Reputable websites usually have a recognisable favicon ",[],{"type":413,"step":1916},[1917],{"type":73,"text":1918,"spans":1919,"direction":76},"Be wary of shortened URLs (like bit.ly or tinyurl) as these can hide the actual destination. You can use an online URL expander to see where these links lead ",[],{"type":413,"step":1921},[1922],{"type":73,"text":1923,"spans":1924,"direction":76},"When in doubt, research the website and look for any reviews. Trusted brands usually have lots of online reviews and recognition",[],{"type":413,"step":1926},[1927],{"type":73,"text":1928,"spans":1929,"direction":76},"When visiting websites, bookmark that page or type in the web address rather than opening a link",[],{"type":413,"step":1931},[1932],{"type":73,"text":1933,"spans":1934,"direction":76},"Only use reputable search engines  ",[],{"type":1818,"step":1936},[1937],{"type":73,"text":1938,"spans":1939,"direction":76},"Here’s what to do if you’ve tapped on a link ",[],{"type":413,"step":1941},[1942],{"type":73,"text":1943,"spans":1944,"direction":76},"Close the page immediately if it looks suspicious or unfamiliar, and don’t click on anything else on the page or provide any personal info ",[],{"type":413,"step":1946},[1947],{"type":73,"text":1948,"spans":1949,"direction":76},"Clear your browser history and cache to remove any possible tracking cookies or malicious files that might have been downloaded ",[],{"type":413,"step":1951},[1952],{"type":73,"text":1953,"spans":1954,"direction":76},"Run a security scan through your antivirus software to check for malware or harmful files ",[],{"type":413,"step":1956},[1957],{"type":73,"text":1958,"spans":1959,"direction":76},"Change your passwords immediately if you provided any personal info by mistake ",[],{"type":413,"step":1961},[1962],{"type":73,"text":1963,"spans":1964,"direction":76},"Keep an eye on your banking and other sensitive accounts for any unusual activity ",[],{"item":1966,"textGuide":1967},["Reactive",1681],{"id":1683,"uid":1685,"url":9,"type":1667,"href":1968,"tags":1969,"first_publication_date":1686,"last_publication_date":1686,"slugs":1970,"linked_documents":1971,"lang":20,"alternate_languages":1972,"data":1973},"https://miway-website.cdn.prismic.io/api/v2/documents/search?ref=ac4_iBAAACEACLRN&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z3-OHBEAACYAdGl1%22%29+%5D%5D",[],[1685],[],[],{"heading":1650,"subheading":1974,"steps":1975},"Phishing is when you’re contacted unexpectedly via email, WhatsApp, SMS, Facebook, LinkedIn or a phone call, and asked to provide personal info, participate in an activity, open an attachment or tap on a link. All it takes is a tap for hackers to take over your machine or account. ",[1976,1981,1986,1991,1996,2001],{"type":1818,"step":1977},[1978],{"type":73,"text":1979,"spans":1980,"direction":76},"How to spot a fake message ",[],{"type":413,"step":1982},[1983],{"type":73,"text":1984,"spans":1985,"direction":76},"Hit pause before you provide a response or react – take 10 seconds to think critically ",[],{"type":413,"step":1987},[1988],{"type":73,"text":1989,"spans":1990,"direction":76},"NEVER provide personal information, especially usernames and passwords ",[],{"type":413,"step":1992},[1993],{"type":73,"text":1994,"spans":1995,"direction":76},"Look out for messaging that plays on your emotions or puts you under pressure (‘Last chance!’, ‘One day only!’, ‘You’re being hacked!’) ",[],{"type":413,"step":1997},[1998],{"type":73,"text":1999,"spans":2000,"direction":76},"Make sure you know the sender, but check it’s them via an alternative contact method because hackers often spoof a sender’s email address or have hacked it to make it look authentic  ",[],{"type":413,"step":2002},[2003],{"type":73,"text":2004,"spans":2005,"direction":76},"Check whether you’re actually expecting this message, have signed up for something or agreed to a 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