MiWay has been awarded the prestigious
Ask Afrika Orange Index Service Excellence Award!
Currently in its 11th year, the Orange Index is South Africa’s largest service excellence benchmark, identifying the country’s top service-oriented companies.
Ask Afrika’s research provides unparalleled insight into the views of South African consumers on service delivery; the gap between customer expectations and actual experience; and identification of specific performance areas ranging from excellent to incompetent.
Thanks so much to all MiWay clients for your vote of confidence!
For more reasons why so many people are choosing MiWay, please read below!
How transparent are we?
Each and every comment (bad or good) is published here without prejudice and forwarded to our management team. Put us to the test!
Don’t need to submit a Compliment or Complaint just yet?
Are you looking …
- For “Do Not Tow” stickers?
- For your policy documents to be emailed to you?
- To amend your policy?
- For an answer to a query on your policy?
For any of the above, please click here to notify our Client Services department directly.
I want to upgrade my policy,will you please contact me as soon as possible.Thank you.
MiWay’s response on 22.02.2012 15:43
Hi Zaphi,
We have referred your query to the relevant department and an agent will call you soon to assist. Thanks for your comment.
Kind regards,
The MiWay Team
02.22.12 at 2:57 pm
Thanks to Miway for handling my claim in a professional way especially to Arddin
MiWay’s response on 22.02.2012 15:42
Hi Zaphi,
It’s our pleasure! We will be sure to pass your message of thanks on to Arddin.
Best regards,
The MiWay Team
02.22.12 at 2:55 pm
i would like to cancel my car insurance with my way due to financial constrants
thanks xolisa mbunyuza:*
MiWay’s response on 22.02.2012 15:39
Hi Xolani,
We’re sorry to hear that! An agent will be in contact with you shortly to see if we are able to assist you in any way.
Kind regards,
The MiWay Team
02.22.12 at 2:44 pm
I would like to commend MIway on the wonderful service I received from them. I submitted a claim with Delano not only did he tell me what is required to process the claim but he was extremely pleasant. After submitting all the requirements in a very short space of time I received a call from him stating the claim has been approved and my goods will be sent to me. This for me is what call service, my goods will be replaced and I do not have to go and collect but they will be delivered to be.
Thank you Delano and Miway you have certainly made this a great experience and I do not regret moving to you guys….Ngiyabonga
MiWay’s response on 22.02.2012 15:53
Hi Charmaine,
Wow – what an awesome compliment for Delano! Thanks for sharing your positive experience with us and for showing recognition where it is due. We will be sure to share your positive review with all those involved in making your claiming experience a memorable one!
Best regards,
The MiWay Team
02.22.12 at 2:19 pm
Hello
I have been waiting for my Policy on my Car Insurance that I have taken out with you. They said that it will be emailed to me . The reference number is * please can you email it to me as soon as possible .
Many Thanks
Miles McLeod .
MiWay’s response on 22.02.2012 15:38
Hi Miles,
Welcome to our family! We’re sorry if you have experienced any delays in receiving you policy schedule and we assure you that your feedback is valuable to us. Pamela has been in contact with you and she has resent you your documents and we urge you to contact us should you require any further assistance.
Kind regards,
The MiWay Team
02.22.12 at 2:10 pm
The guy by the name of Ricado Zaal, Hélder me a lot, he convinced me to stay at miway after i got a better offer from Absa car insurance, he explained the type of a cover that he was willing to offer me thoroughly. am a happy client now after my premium was reduced, i wish Ricado derseves a promocional by the way he handles customers. Big up mr Zaal. i will stay with miway just becase of yor proffesinalism. Lisborn(Happy customer).
MiWay’s response on 22.02.2012 15:48
Hi Lisborn,
Thank you so much for taking the time out of your day to give us such great feedback! We are thrilled that Ricardo handled your query as efficiently and professionally as he did and that he has made such a lasting impression on you.
Best regards,
The MiWay Team
02.22.12 at 11:35 am
Thank you Ricardo Zaal for excellent service i receive from you
MiWay’s response on 22.02.2012 9:58
Hi Percy,
We appreciate the compliment for Ricardo!
Best regards,
The MiWay Team
02.22.12 at 9:06 am
Miway consultants and their seniors have been the best since i joined miway insurance. the service is good and always attend to clients’ problems quickly.miway team keep up the good work
MiWay’s response on 22.02.2012 9:59
Hi Munyadziwa,
Wow – what awesome feedback! We’re thrilled that you have found an insurer that exceeds your expectations.
Best regards,
The MiWay Team
02.21.12 at 9:07 pm
Thanks for a quick and well handeld claim !
MiWay’s response on 22.02.2012 9:59
Hi Mr de Beer,
It’s our pleasure!
Best regards,
The MiWay Team
02.21.12 at 8:48 pm
My claim was handled in the most professional and efficient manner by
Sonja la Crange-the Glasfit company has already called me to book my vehicle in.
MiWay’s response on 22.02.2012 9:59
Hi Kuben,
We’re so happy to hear! Thanks for sharing your positive service experience with us.
Best regards,
The MiWay Team
02.21.12 at 8:39 pm
Miway is just a bad copy (black and white copy with low toner) of outsurance. Your service sucks, I am leaving this nonsense. I have never been happily serviced by any of your people. I can count more than 3 incidents. Today I was left holding the phone for more than 10 min, then I was told that a message was sent to call me….I am still waiting!!
MiWay’s response on 22.02.2012 9:10
Hi Mpilo,
We are really sorry for the delay you experienced when waiting for us to call you back. Please be assured that we are committed to always deliver awesome service and we value your feedback as it allows us to improve our service delivery.
Mammuso has since cancelled your policy and we urge you to contact us should you require any further assistance or should you wish to reconsider your decision.
Kind regards,
The MiWay Team
02.21.12 at 4:39 pm
Motheo was very friendly and helpful. He gave me all the information I needed and a bit of advice on the types of Polo’s I could choose from with their features. We could all learn a few things from him about customer service. Well done Motheo!
MiWay’s response on 21.02.2012 16:30
Hi Candy,
Thanks you so much for taking the time out of your day to give us such great feedback. We will be sure to show Motheo the recognition he deserves for making your day and we’re sure that he will be as excited about your compliment as we are.
Best regards,
The MiWay Team
02.21.12 at 4:09 pm
Good day miway i would like to mension that i am a new customer and so far i am very much please with your respond please note that i was being assisted by your consultant by the name of Busisiwe Shabangu. she was very friendly and very much helpful.
thanks
MiWay’s response on 21.02.2012 16:32
Hi Brian,
Welcome to our family and thanks for the thumbs up! We’re delighted to hear that Busi is so enthusiastic about delivering awesome service.
Best regards,
The MiWay Team
02.21.12 at 3:17 pm
Surely when one request a call back, you expect a call back, which by the way I requested on Friday already. I also requested a call back yesterday, how many more time must a person request a call back for someone assist you?
MiWay’s response on 21.02.2012 16:39
Hi Chalene,
Thanks for your comment. Pamela has been trying to contact you but she has unfortunately not been able to reach you. She has spoken to Mr. Wilson in the interim and she has updated his policy as requested and she has also sent the amended documents. Please accept our sincere apology for any inconvenience you have experienced when trying to get hold of us and please don’t hesitate to contact us on 0860 64 64 64 if there is anything further we can assist with.
Best regards,
The MiWay Team
02.21.12 at 1:46 pm
Sonja la Grange,was big help,friendly and very helpful especially with the questions i had regarding the increase in premiums and Glasfit was the best,i was transported to a place of interest and fetched when my car was done and it took them one hour….Thank you so much
MiWay’s response on 21.02.2012 12:37
Hi Nomonde,
Wow – what awesome feedback! Thanks for taking the time to show recognition where it is due, we will be sure to pass your message of thanks on to Sonja.
Best regards,
The MiWay Team
02.21.12 at 10:48 am