MiWay Insurance


Do's and Don'ts of Roadside Assistance

Accidents in South Africa increase around the festive season. It's an unfortunate, unavoidable fact. Depending on the policy that you have, insurance companies such as MiWay offer Roadside Assistance as a value-added service to clients - which means 24-hour emergency help is only just a phone call away. Prepare yourself for a roadside emergency by saving your insurer's emergency roadside assistance number on your mobile phone. MiHelp is MiWay's 24-hour emergency service. MiHelp's hotline is 086

‘Tis the season to be savvy – how to spend wisely in the festive period

The festive season is just around the corner and most of us are counting down the days 'til the holidays. For most South Africans, December is a time for family and fun in the sun - but it is also typically when spending is at an all-time high. With the year drawing to a close, we cannot ignore the fact that a new year also awaits and you don't want to start it on a financial back foot. Follow these tips to maximise enjoyment of the holiday season without blowing your finances and making Januar

What to expect when claiming from insurance

You've reported the incident to the police, registered your claim and sent through the supporting documents to your insurer - now you anxiously anticipate the outcome of your claim. The claiming process may feel confusing and frustrating while you wait to get your life back on track. Keep reading to find out what happens after your have registered your claim. Claims validations After submitting your claim, you will be allocated a claim number. Keep this close by for future reference. A claims h

MiWay - Treating Customers Fairly

Treating Customers Fairly (TCF) might be the new mantra in the financial services industry, but it has always been at the heart of MiWay's culture - in the way we our treat clients and potential clients. What is TCF? In a nutshell, the TFC approach aims to ensure that fair treatment of customers is embedded within the culture of financial organisations, and to put customers at the heart of their business. This is done by making sure that clients and potential clients fully understand the featur

How to protect your thatch roof from fire hazards

With its charming aesthetic appeal combined with great insulation properties, the thatched roof has formed an integral component of the South African architectural landscape since the arrival of the first settlers in the Cape. But, as beautiful as a thatched roof is, it can also be a fire hazard if appropriate safety measures are not observed. Common ignition sources for thatch fires include electrical faults, hot chimneys passing through thatch, lightning and power surges. On rare occasions,

How to stay safe in the rain: Top tips for wet weather driving

The South African Insurance Association says motor insurance claims trends show that driver behaviour contributes to more than 60% of road accidents. This means that how you drive has a direct influence on your safety - and that of others. By taking extra care and adapting your driving behaviour to the conditions you face, you can make your journey safer. Apply these tips to improve your wet weather driving skills. Stay roadworthy When it rains, slippery roads and decreased visibility increa

Weathering a hailstorm: How to protect your home and car

Extreme weather is a major cause of damage to property. For much of the Highveld in particular, extreme weather generally means violent thunderstorms and hailstones which can lay waste to houses and cars in mere minutes. When the weather threatens, the best you can do is to avoid the worst of it where possible - and be prepared if you can't stay out of its way. As the summer months and their storms approach, we would like to offer some tips to minimise damage to your home and vehicles. When dri

Flash floods: Safety do's and don'ts

Flash floods are difficult to predict. They can occur within minutes or hours of a severe rainstorm or be caused by a blocked storm water drain or burst dam. Depending on how much time you have, here are steps you can take to help you stay safe: How do I know that a flood might occur? It normally happens during the rainy season There are severe inland thunderstorms or storms over the sea Previous rains have saturated the soil and another storm is threatening There is excessive rainfall over a

Riding in the rain: motorcycle safety tips

Whether you ride to work or enjoy the thrill of the open road - if you ride long and far enough, the odds are you may be confronted by rainy weather, especially in summer. Taking into account your experience, skill, preparation and risk tolerance, riding in the rain should be avoided. However, for some, riding a motorcycle in the rain can be anything from frightening to fun. Be prepared Rain or shine, preparing for any ride is important. This is especially true when rain has been predicted and

MiWay innovates in speeding up hail claims

Short-term insurer MiWay has launched a series of proactive measures to help clients file claims quickly and easily in the event of hail damage. This year, MiWay has harnessed email and SMSes to proactively assist clients that have been affected by hail storms in the identified areas. This communication includes an online link specific to each client and event. Anyone who has suffered hail damage will be able to skip the call centre queues and simply use the link to click through to the dedicat

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