Just what you want!
A way to sort your claim out quickly and
conveniently without any setbacks.
Scan me to download the Miway App and submit your claim via the app
At Miway, we know that behind every claims process is a personal loss that’s real - whether it’s theft, an accident or damage to something you love or need in your life - your car, bike, trailer, caravan, home or home contents. We’re really sorry that you’ve had this loss, so we’ll make this process as quick and easy as possible.
Log your claim the way you want to
Log your claim anytime on our Self-service portal or via the Miway App. Or call us during office hours on 0860 64 64 64 to chat to an advisor.
Upload your pics and docs
Follow the prompts on the app or online - take pics of the scene and damage done and upload them with your docs.
Submit your claim to finalise
Submit your claim and we’ll get back to you as soon as your claim has been processed.
Track your claim approval
Track whether your claim is approved on the app or via our Self-service portal, with notifications and next steps.
We don’t want your claim to be compromised in any way, so please do NOT go ahead and have repairs done before you’ve received written approval from Miway.
In some cases, you may need a police case number. We’ll let you know if you do.
Get emergency help
0860 07 67 64
Talk to us directly
0860 64 64 64
Text us on WhatsApp
0860 64 64 64
We know the impact a loss can have on your business operations, so we’ll make sure our claims process is as prompt and pleasant as possible.
Register your claim via WhatsApp or via our call centre, so we can talk you through the process.
We’ve made it easy for you to claim. You can submit your claims via the Miway App or website. For typical claims, the app will guide you through a simple process where you will be asked a few questions before logging your claim. There are certain types of claims which will be approved immediately, while others may need a call-back to get more details from you before we let you know whether your claim is approved or not.
An excess is the money you need to pay upfront out of your own pocket when you claim. For example, if you have an approved claim of R50 000 and your excess is R5 000, you’ll pay the first R5000 and we’ll pay R45 000 – in other words, the leftover amount.
An additional excess is what you’ll need to pay on top of your standard excess. Your additional excesses will be noted on your coversheet.
Personal insurance
2-min read -
Under the AARTO system, traffic violations such as speeding, failure to wear a seatbelt, and running red lights are all risk indicators to insurers. They indicate that a driver is more likely to be in an accident and, as such, is more likely to submit a claim.
