MiWay is a direct financial services company. We offer customers a range of insurance products including motor, household, homeowners and business insurance - as well as add-on products such as warranty cover and liability cover.
Our business goal is to deliver great value-for-money products, and we aim to do this by following the basic principles of great customer service and transparency in all of our dealings! Our long-term plan for MiWay is to extend our offering to a complete array of services all under one convenient umbrella, conveniently bought and managed online.
What makes the business so unique?
- By harnessing the power and convenience of the Internet, we aim to empower you, the South African consumer, to quote and buy your insurance online, as well as to manage your financial services portfolio ONLINE (or through our telecentres) at your convenience.
We are the first truly online-enabled short-term insurer in South Africa – we offer an end-to-end online quoting, buying and policy management facility.
- At MiWay, our customers earn rewards whether they claim or not. We understand that sometimes accidents are not within your control: we therefore do not penalise you for circumstances that might not be in your control! The basic premise behind the MiRewards program is this: we reward customers with a refund when they turn out to be a better-than-assumed risk.
- At MiWay we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to make sure that we always keep our promises, always phone clients back and deliver the type of service that our customers deserve.
To ensure that we deliver great service and do so in an open and transparent manner, we developed a dedicated page on our website for clients to be able to openly comment on their MiWay experiences – good and bad. To share your experience or read more about our service delivery – click here!