In the unfortunate event of you having to submit a claim, Miway tries to make a potentially confusing process as hassle-free as possible. This can be a confusing time, made worse by the fact that a claim typically follows a loss - which may be an accident, theft or damage to your vehicle or home.
In the unfortunate event of you having to submit a claim, Miway tries to make a potentially confusing process as hassle-free as possible. This can be a confusing time, made worse by the fact that a claim typically follows a loss - which may be an accident, theft or damage to your vehicle or home.
Your first step in the event of theft or an accident is to report the incident to the police.
Depending on the incident which may lead to a claim, you may need to provide supporting documentation; generally, at a minimum, a police case number is required.
What happens once your claim is registered?
Although the below outlines the claims process, it needs to be noted that not all incidents are the same and not all claims processes are as straightforward. Your claims representative will inform you of the exact procedures that you need to follow, so when in doubt, clarify it with him/her.
What happens once your claim is registered?
Although the below outlines the claims process, it needs to be noted that not all incidents are the same and not all claims processes are as straightforward. Your claims representative will inform you of the exact procedures that you need to follow, so when in doubt, clarify it with him/her.
If you don’t book your own assessment, and an assessment is necessary, Miway will appoint an assessor for you and any relevant documents will be sent to him/her. They will make an appointment to see you within 1 working day in order to assess the extent and nature of the damage. 2 -3 working days thereafter, the assessor’s damage report is created and is submitted to Miway.
In certain cases, Miway may instruct you to send photos of the damage to the vehicle – saving you time, effort and petrol by not having to drive to a drive-in centre for a damage assessment. The assessor will then conduct a photo-assessment of the damage to the vehicle.
If Miway decides on repairs, we will advise you of your most convenient supplier or repairer on our panel of pre-approved contractors. DO NOT send your car, home, contents or possessions to be repaired before you have received written consent from Miway, as this may affect the outcome of your claim.
Miway is all about doing hassle-free insurance, and that’s why we offer you four different ways to register your claim with us:
Remember to keep all your documentation relating to the claim somewhere safe, as we’ll most likely need it during the process. SAPS emergency number: 10111.
Scan me to download the Miway app and submit your claim via the app
