Busisiwe Shabangu is our Service Hero once again!

Busisiwe Shabangu is our first Service Hero of the year - and we want to brag about her (once again)!

"Service Heroes" is a platform to recognise those customer services agents who have flown the MiWay flag high and received fantastic compliments on HelloPeter.com. This month's Service Hero, Busisiwe Shabangu tells us more about herself:

1. Which department do you represent and what role do you play in keeping our clients happy?

I am from Client Services and in the Retentions department. My role is to make sure that I retain a critical mass of profitable clients in a fair manner.

2. What’s your service secret?

I make sure that I always give clients service with a smile - and am always on my "A" game.

3. Why do you think it’s so important to get the job done the first time around?

This is important because we want don't want client to complain or cancel their policies unnecessarily. Both of which can bring a bad name to our company.

4. Tell us about your 5 year plan

I am planning to start my business studies and see myself as a team leader or Super User.

Read the compliment which made us choose Busisiwe on HelloPeter.com.

Related Articles

Going Beyond the Call of Duty

When Relebogile Teane from our Claims team showed compassion while dealing with a client’s claim, he had no idea of the impact this would have. What he thought...

One night with MiHelp

Rebecca from Marketing took it upon herself to spend some time with our very own "help" team - MiHelp 24hr Emergency Assistance - to get a taste of the kind of help...

Patrick Mbalati: Service Hero

We've chosen Patrick Mbalati as September's Service Hero - one of the members of our 24/7 MiHelp Emergency Assistance team. Patrick, also known as Bra Pat, tells...