Archive


Going Beyond the Call of Duty

When Relebogile Teane from our Claims team showed compassion while dealing with a client’s claim, he had no idea of the impact this would have. What he thought was “just doing his job”, turned out to be a moment of memorable service to a client.

One night with MiHelp

Rebecca from Marketing took it upon herself to spend some time with our very own "help" team - MiHelp 24hr Emergency Assistance - to get a taste of the kind of help our clients are getting. Although there's a lot that we can do for ourselves, everyone needs a little help every now and then. While you were reading through your policy wording, you may have come across a section which talks about "MiHelp Roadside and Home Assistance". You're probably familiar with the concept of a 24/7 emergency c

Patrick Mbalati: Service Hero

We've chosen Patrick Mbalati as September's Service Hero - one of the members of our 24/7 MiHelp Emergency Assistance team. Patrick, also known as Bra Pat, tells us more about himself: 1. Which department do you represent and what role do you play in keeping our clients happy? I work within the MiHelp Battalion [ed: the MiHelp Emergency Assistance team], and I play the role of MiHelp advisor. On a daily basis, we assist clients in unfortunate situations. For example, clients who are stuck on th

Buddy Vroom: Service Hero

We're so proud of our May 2016 Service Hero, Buddy Vroom - and we want to brag about him! "Service Heroes" is a platform to recognise those customer services agents who have flown the MiWay flag high and received fantastic compliments on HelloPeter.com. This month's Service Hero, Buddy Vroom, tells us more about himself: 1. Which department do you represent and what role do you play in keeping our clients happy? I'm an investigator in the Claims department. It takes a diplomatic and tactful app

We salute our MiWay Service Heroes...

We salute our MiWay Service Heroes... In October 2015, Mr Dreyer who had been a loyal MiWay client for eight years, called MiWay to cancel his insurance policy because he had lost his job. Mr Dreyer had been diagnosed with throat cancer and as a result, was medically boarded from his place of work. About a year before this, he lost his wife to breast cancer. Mr Dreyer was assisted by Tumi Selau at MiWay's Retentions department. He told Tumi that he wanted to cancel his policy - he only had a

Busisiwe Shabangu is our Service Hero once again!

Busisiwe Shabangu is our first Service Hero of the year - and we want to brag about her (once again)! "Service Heroes" is a platform to recognise those customer services agents who have flown the MiWay flag high and received fantastic compliments on HelloPeter.com. This month's Service Hero, Busisiwe Shabangu tells us more about herself: 1. Which department do you represent and what role do you play in keeping our clients happy? I am from Client Services and in the Retentions department. My rol

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