What you need to know about roadside assistance

Published on: 24 April 2014

What you need to know about roadside assistance

It's not easy to stay calm when your car breaks down in the middle of morning rush-hour traffic – especially if you are running late for that important meeting or when you have to drop off the kids at school. Depending on the policy that you have, insurance companies such as MiWay offers Roadside Assistance  as a value-added service to provide clients with peace of mind.  

Apart from ensuring that your car is always in a roadworthy condition, you can prepare yourself for a roadside emergency by saving your insurer’s emergency roadside assistance number on your mobile phone.

MiHelp is MiWay’s emergency service and it provides assistance such as:  

  • Towing to the nearest service provider and safe storage of the car
  • Assistance for flat tyres, flat batteries and keys locked inside the car  
  • Running out of fuel
  • Hotel accommodation if you are stranded  more than 100km from your home

More tips and advice:

  • If your car needs to be towed or repaired – only use service providers that are approved by your insurance company
  • Remember the "do-not-tow" sticker that came with your policy? Make sure that this is stuck on your car

Medical Emergencies

Medical emergencies are frightening and can be even worse when you are in shock and need to assist someone. The most important thing to remember is to remain calm – this way you can be of assistance to someone who needs you.

MiWay’s MiHelp Medical Advice and Assistance Hotline is a phone call away and can come in very handy when you are faced with a medical situation and you can’t get to a medical facility immediately. This service is available 24 hours a day and has personnel such as paramedics, nurses and doctors that can guide you through a crises while you are on the phone or provide general medical information and advice. Please note that the help will be provided to you via the telephone and if needed, medical treatment may still be required.    

Emergency medical response to the scene of an emergency

Emergencies are sudden and unexpected – and in worst case scenarios life threatening. Depending on the situation, an ambulance, rapid response vehicle or helicopter can be sent to the accident scene before transferring you to the closest medical facility.

Make sure that you and your family have the appropriate emergency contact details readily available to reduce the panic.  For more information as well as terms and conditions on MiHelp benefits click here.  

MiWay’s 24 Hour Emergency Assistance hotline is 08600 767 64.