Stuck on the side of the road? We're here to help!

A flat tyre, dead battery or unexpected breakdown can bring your journey to a sudden stop. Knowing what to do and who to contact can make a stressful roadside emergency much easier to manage.

For qualifying Miway clients, MiHelp provides 24/7 roadside assistance when you need help getting safely back on your way. From a flat tyre or battery problem to towing, fuel assistance or keys locked inside your vehicle, help is just a call away.

Your safety comes first.

If your vehicle develops a problem while you are driving, move away from live traffic if you can do so safely and switch on your hazard lights. Pay attention to your surroundings and avoid attempting repairs where doing so could put you or other road users at risk.

Once you are in a safer position, contact your roadside-assistance provider and explain where you are and what has happened.

MiWay clients who have MiHelp included on their cover can call 08600 767 64 for roadside emergency assistance.

For a more detailed breakdown checklist, read our guide on what to do when your car breaks down on the highway.

Roadside assistance isn't the same thing as repairing every mechanical problem with your car. Its purpose is to get appropriate help to you when you're stranded.

MiWay's current car insurance information says qualifying comprehensive cover provides 24/7 roadside emergency assistance for situations including flat tyres, flat batteries, an empty fuel tank, towing, locksmith assistance and safe storage.

Depending on your cover and circumstances, MiHelp may therefore be able to assist when:

• Your tyre is flat.
• Your battery is flat.
• You've run out of fuel.
• Your keys are locked inside the vehicle.
• Your vehicle needs to be towed.
• Safe storage of the vehicle is required.

Benefits, limits and exclusions are subject to your applicable policy terms, so always check your Coversheet and policy wording.

The more accurately you can explain where you are and what has happened, the easier it is for the assistance team to assess the situation.

Be ready to provide your location, direction of travel, nearby landmarks or exits, vehicle details and a short description of the problem. Also tell the consultant immediately if anyone is injured or if there is another immediate danger at the scene.

Saving the MiHelp number — 08600 767 64 — on your phone before you need it can save valuable time during an emergency.

Not every breakdown can be resolved at the roadside.

If your vehicle needs to be moved, contact MiHelp before arranging towing yourself. Miway can arrange assistance through the appropriate service provider, subject to the applicable cover and policy conditions.

This is particularly important because accepting an unauthorised tow could result in costs that aren't covered by your policy.

Miway's current guidance also advises drivers to confirm authorisation with their insurer or assistance provider where possible before accepting a tow.

No. They perform different jobs.

Car insurance provides financial protection against insured events according to your chosen cover and policy terms. Roadside assistance provides practical help when you're stranded because of a roadside problem.

For example, roadside assistance might organise help for a flat battery or arrange a tow. That doesn't automatically mean the underlying mechanical repair is covered by your insurance.

Understanding this distinction can help prevent surprises when something goes wrong.

Want to understand your cover better? Read more about Miway car insurance and the roadside-assistance benefits available with qualifying cover.

A little preparation can make a big difference when you're stranded.

Save the MiHelp number on your phone, make sure you know where to find your policy information and check that your vehicle is roadworthy before a long trip.

Tyres and vehicle tracking are particularly worth checking before setting off. Miway's latest guidance recommends checking tyre pressure and condition, your spare tyre and wheel-changing equipment, and any tracker required by your insurance policy before travelling.

You can use Miway's pre-departure tyre and tracker guide before your next long journey.

You can't predict every flat tyre, battery problem or breakdown, but you can make sure you know where to turn when it happens.

If MiHelp is included in your Miway cover, save 08600 767 64 and check your policy documents so you know which roadside-assistance benefits apply to you.

Looking for cover that gives you support beyond the unexpected? Get a Miway car insurance quote and choose cover that works for you.