Terms & Conditions
About the Survey
1.1 Miway Insurance Limited (Registration Number 2007/026289/06), a licensed non-life insurer and Financial Services Provider (FSP 33970) ("Miway"), is conducting the MiVoice Online Survey ("the Survey").
1.2 Participation in the Survey constitutes acceptance of these Terms and Conditions ("the Terms").
Survey Period
2.1 The Survey will commence on the date communicated by Miway and will continue until terminated by Miway.
2.2 Miway reserves the right to extend, amend, suspend or terminate the Survey and/or these Terms and Conditions at any time at its discretion.
2.3 Any material changes to the Survey or these Terms and Conditions will be communicated through appropriate Miway channels.
Eligibility
3.1 The Survey is open to South African residents aged 18 years or older.
3.2 Existing Miway policyholders and customers are not eligible to participate in the Survey or receive any associated incentive.
3.3 Employees, directors, contractors and agents of Miway Insurance Limited, MiWayLife, Santam Limited and the Sanlam Group, as well as their immediate family members (including spouses, life partners, cohabiting partners, parents, children, siblings and household members), are not eligible to participate in the Survey or receive any Incentive.
3.4 Miway reserves the right to verify the eligibility of participants and may request such information as reasonably required for this purpose.
How the Survey Works
4.1 Selected individuals may be invited to participate in the Survey via digital channels, including but not limited to the Miway website, email, SMS, social media, or other approved communication channels.
4.2 Completion of the Survey does not create any obligation to purchase any Miway product or service.
4.3 Only one survey submission is permitted per participant. Multiple submissions from the same individual, email address, cellphone number, ID number, or device may be disqualified at Miway's discretion.
Survey Incentive
5.1 Eligible participants who successfully complete the Survey may receive a R100 6DOT50 voucher* ("the Incentive").
5.2 The Incentive is subject to availability and may be limited to a specified number of participants.
5.3 The Incentive is not transferable, exchangeable or redeemable for cash.
5.4 Miway reserves the right to verify participation before issuing the Incentive.
5.5 If a participant is found to have submitted multiple responses, automated responses, or fraudulent information, Miway may withhold the Incentive and disqualify the participant from the Survey.
5.6 Participants are limited to one Incentive each, regardless of the number of surveys submitted.
5.7 The voucher type, value and associated reward may be amended, substituted or withdrawn by Miway at its discretion and without prior notice.
Use of Survey Information
6.1 The purpose of the Survey is to better understand customer insurance needs, preferences, experiences, and areas where Miway may improve its products, services, and customer engagement.
6.2 Information collected through the Survey may be used by Miway to:
- Understand customer needs and insurance gaps.
- Improve products and services.
- Develop relevant customer propositions.
- Contact participants regarding Miway products, services or offers, where appropriate consent has been provided.
- Conduct customer research and marketing activities in accordance with applicable law.
6.3 Survey responses do not constitute an application for insurance, a proposal for insurance, financial advice, an offer of insurance, acceptance of risk by Miway, or any commitment by Miway to provide insurance cover. Any decision to offer insurance remains subject to Miway's underwriting criteria, risk assessment and approval processes.
Privacy and Consent
7.1 Miway will process personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and the Miway Privacy Policy.
7.2 Personal information collected through the Survey will be used only for lawful business purposes, including survey administration, customer research, analytics, product development, and customer engagement activities.
7.3 Miway may share information with its authorised service providers where necessary to administer the Survey.
7.4 Where participants choose to receive marketing communications, they may opt out at any time.
7.5 Information provided through the Survey may be used by Miway to contact participants with relevant information, quotations, products, services or offers aligned to the needs and preferences disclosed in the Survey. Participants may opt out of future communications at any time.
7.6 Personal information will be retained only for as long as reasonably necessary to fulfil the purposes described above and to comply with applicable legal and regulatory requirements.
Disqualification
8.1 Miway reserves the right to disqualify any participant who:
- Provides false or misleading inaccurate or incomplete information.
- Attempts to manipulate or Undermine the Survey process.
- Uses automated systems, bots, or scripts to submit responses.
- Fails to comply with these Terms.
Limitation of Liability
9.1 Miway is not responsible for any technical failures, interruptions, connectivity issues, or system errors that may affect participation in the Survey.
9.2 To the fullest extent permitted by law, Miway shall not be liable for any loss, damage or claim arising from participation in the Survey.
General
10.1 Miway may amend these Terms at any time by publishing an updated version on its website or through another appropriate channel.
10.2 These Terms are governed by the laws of South Africa.
10.3 By participating in the Survey, participants consent to receive Survey-related communications from Miway.
Contact
For queries relating to the MiVoice Online Survey, participants may contact Miway via:
Email: marketing@miway.co.za
Telephone: 0860 64 64 64
6DOT50 Voucher Terms
12.1 The R100 6DOT50 voucher* is provided by a third-party partner and is subject to 6DOT50's terms, conditions and rules.
12.2 Participants are responsible for familiarising themselves with the applicable 6DOT50 terms, conditions, privacy notices and benefit rules before redeeming or using the voucher.
12.3 Participants are responsible for ensuring that all information provided is accurate and complete. Miway accepts no responsibility for the administration, redemption, availability or functionality of the voucher once issued by 6DOT50.
12.4 Once issued, the voucher becomes subject to the rules, restrictions, expiry periods and redemption requirements imposed by the voucher provider. Miway shall not be responsible for lost, stolen, expired, deleted or unused voucher. For more information regarding the voucher and its use, participants may refer to the following resources provided by 6DOT50:
12.5 Participants are responsible for all costs associated with taking part in the Survey, including data, internet, airtime and device costs. Miway will not reimburse any such costs.